The Year of ITSM Modernization: Agility, Automation and AI Take Center Stage

TeamDynamix Outlook: Key Trends for ITSM in 2025 – The Rise of No-Code Automation and AI is Driving Agility and Easing IT Teams’ Burden Amid Increasing Demands TeamDynamix, Columbus, Ohio, January 28, 2025 – IT leaders are rapidly adopting automation and AI to fuel IT Service Management (ITSM) modernization initiatives. As demands for IT resources […]
UND Offers Better, Faster IT Service with AI Chatbot

Back to Resources Resources Customer Stories UND Offers Better, Faster IT Service with AI Chatbot No-code Intent Building Using the no-code, drag-and-drop intent builder, UND has built more than 150 intents and scenarios for the chatbot, including an integration with BeyondTrust and the automation of support ticket creation for technicians. Faster Resolution UND says the […]
A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk

Back to Resources Resources Customer Stories Enhancing Self-Service and Reducing Drain on the IT Helpdesk with Conversational AI Quickly Deployed AI Chat With TeamDynamix Conversational AI, WesternU had a seamless implementation and tied the chatbot into its existing automation platform enabling end users to take action from the chat. Reduced Drain on IT WesternU estimates […]
FSU Takes IT Self-Service to the Next Level With Conversational AI

Back to Resources Resources Customer Stories FSU Takes IT Self-Service to the Next Level With Conversational AI Personalized Conversations With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access a variety of data such as address information, provision software licensing and more – any data element stored in […]
Bowdoin Expedites Service with Conversational AI

Back to Resources Resources Customer Stories Bowdoin Enables Conversational AI to Deliver Faster Service Personalized Experience With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access HR data such as address information, software licensing and more – any data element stored in the ecosystem can […]