Pima County Deploys Smart ITSM
View All Resources Resources Customer Stories Pima County Embraces ‘Smart ITSM’ with Enterprise Automation Automated Manual Tasks Digital transformation of ITSM/ESM drives enterprise productivity. 3X Faster Onboarding On/off-board employees in hours with enterprise automation. Self-Service Takes Off Drive self-service adoption with a stellar portal and integrated services. Download Now Industry: Public SectorEnd-users: 1M+ Citizens / […]
City of Avondale Drives IT Self-Service
View All Resources Resources Customer Stories City of Avondale Transforms IT Service with Automation Reduce Manual Processing By leveraging automation, the city improved employee onboarding. Self-Service Takes Off By deploying a portal with automation, ticket volume is down. Making ESM a Reality One platform can be used for IT, HR, and Facilities for a unified […]
B&I Contractors Tips for ITSM Selection
View All Resources Resources Customer Stories B&I Contractors Shares Tips for ITSM Selection in Today’s Market ITSM Asset Mangement Technicians can be more productive with integrated asset management. Self-Service Made Easy End-users need a fast and easy way to get answers and submit requests. Enterprise Service Expansion Being able to expand to facilities, HR, legal […]
What Does Enterprise Service Management Look Like in HR?
If you feel like human resource management has become more of an exercise in managing resources than humans, you might be right—and you’re certainly not alone. The types of requests you may get within HR can be vast—from recruiting for open positions to onboarding a new employee to working on a change in benefits…the list […]
Drake U Deploys ESM for Facilities
View All Resources Resources Customer Stories Drake U Deploys ESM for Facilities, Student Services, IT ESM for Facilities Going beyond IT with ESM for Facilities, Student Services and other groups. Improved KB Content Feedback loops and improved productivity drive KB improvements. ITIL Adoption Made Easy By stepping into the ITIL framework the team realized productivity […]