Using AI ITSM to Eliminate Manual Triage from Day One
Manual ticket triage is the invisible productivity killer in your IT department. Every ticket that lands in the wrong queue, sits unassigned, or lacks critical context adds minutes, sometimes even hours, to resolution time. Multiply that across hundreds of tickets per week, and you’re looking at days of wasted effort. Triage isn’t just tedious; it’s […]
San Joaquin County’s IT Evolution: From Humble Beginnings to a Technology Powerhouse
Back to Resources Resources Customer Stories San Joaquin County’s IT Evolution: From Humble Beginnings to a Technology Powerhouse Rapid Maturity San Joaquin County transformed from a “pre-foundational” state with zero visibility into IT operations to a mature, organized operation in just three years. Management gained comprehensive insight into workloads and resource allocation through a unified […]
The City of Worcester’s Leap: From Basic Ticketing to ITSM Maturity
Back to Resources Resources Customer Stories The City of Worcester’s Leap: From Basic Ticketing to ITSM Maturity Unified ITSM and PPM By bringing together ITSM and PPM on a single platform, the City was able to adjust capacity to achieve more without additional resources. Enhanced Visibility Before TeamDynamix, the city didn’t have clear data around […]
Stop Drowning in Tickets with Built-In AI
The reality of modern IT departments is harsh but familiar: teams are drowning in tickets while facing mounting pressure to do more with less. The old playbook of hiring more staff or simply working longer hours is no longer sustainable. Today’s IT environments are more complex than ever. Between cloud sprawl, the shift to remote […]
The 5 Pillars of ITSM: A Guide to IT Service Management Best Practices
As you start the journey to mature the IT Service Management (ITSM) offerings at your organization, it’s important to measure how your current ITSM system and processes stack up against the recommended best practices for IT service delivery. Those best practices are built around the 5 basic pillars of ITSM: Process control/ITIL adoption Self-service adoption Knowledge-Centered Service […]
WestEd Automates Enterprise Service Delivery, Improving Efficiency and User Satisfaction
Back to Resources Resources Customer Stories WestEd Automates Enterprise Service Delivery, Improving Efficiency and User Satisfaction Faster Approvals Before TeamDynamix, WestEd experienced a number of bottlenecks when it came to approvals and ticket escalations. With TeamDynamix, they’ve eliminated those bottlenecks. Reliable Data IT and WestEd leadership now have reliable data they can point to from […]
ITSM Reviews – Shopping for an IT Service Management Software Solution
If you’re shopping for IT Service Management (ITSM) software, you’ve likely checked out most, if not all, of the review platforms – from G2 to Gartner to SoftwareReviews, there’s no shortage of ITSM tool reviews and insights. And each review site has its own quadrant or ranking system – further adding to the confusion around which tool is best in […]
From ITSM to ESM: How One Agency Achieved ‘Insane’ ROI in 10 Months
Back to Resources Resources Customer Stories From ITSM to ESM: How One Agency Achieved ‘Insane’ ROI in 10 Months Fast ROI CIO Doug Foster at the South Carolina Department of Commerce says his organization achieved ‘insane’ ROI in the 10 months using TeamDynamix, “We’ve implemented basic workflows and the cost/benefit is insane.” Scalable ESM By […]
5 Ways Integrated Conversational AI Takes Your ITSM to the Next Level
Modern IT Service Management (ITSM) isn’t just about managing tickets; it’s about creating seamless experiences that reduce friction at every touchpoint. As organizations mature their ITSM capabilities, a critical question emerges: how do you deliver faster, smarter service without adding headcount or complexity? The answer lies in integration. When conversational AI (CAI) and enterprise integration work together within your ITSM platform, they create compounding value that transforms service delivery. […]
Why Three Service Teams Chose TeamDynamix Over ServiceNow
Back to Resources Resources Customer Stories Why Three Service Teams Chose TeamDynamix Over ServiceNow Lower Admin Overhead With ServiceNow, these organizations needed a team of developers to manage and administer the tool. Now, those resources can be redeployed, saving 5-7 FTE on average, to work on other projects that deliver business value. Rapid Time to […]
Blowing Up the Status Quo in Higher Ed IT
Higher education IT departments face a perfect storm of challenges. Budgets shrink while digital service expectations soar. Students, faculty, and staff demand the same seamless experiences they get from Amazon – instant responses, self-service options, and 24/7 availability. Meanwhile, IT teams struggle with talent shortages, legacy systems, and mounting pressure to prove their value. The […]
Ditch Bloated ITSM: A Practical Guide
Your ITSM platform should streamline operations, not drain your budget. Yet eight in 10 IT buyers overspend on their ITSM tools, according to Gartner’s 2025 Market Guide for ITSM. The problem isn’t just cost; it’s complexity that creates technical debt, requires armies of administrators, and leaves teams struggling with basic functionality while paying for features […]