San Francisco Health Plan Transforms IT Operations with Smart Service Management and Automation
Back to Resources Resources Customer Stories San Francisco Health Plan Transforms IT Operations with Automation Smart Service Management San Francisco Health Plan supercharged its service management with automation and integration to reduce the drain on IT resources and eliminate toil. With this ‘smart service management,’ the organization has automated onboarding, offboarding and account provisioning. Better […]
How to Future Proof Public Sector IT
Back to Resources Resources Ebooks The growing adoption of SaaS applications is increasing IT Service Management workloads and complexity in the public sector. Learn how public sector IT leaders are leveraging automation and conversational AI to modernize IT services. Download PDF Expand Fullscreen You might also like
5 Ways to Improve IT Service Management
IT organizations everywhere are facing similar challenges – budget constraints, limited resources and increased demand for IT services. These bandwidth issues, rising requests and the ongoing use of disparate systems result in gaps in service and end-user dissatisfaction. So how can you fix it? To start, you want to look at your IT Service Management (ITSM) […]
The Benefits of ITSM Automation for Your IT Operations
Organizations are continually seeking ways to streamline processes, improve service delivery and enhance customer satisfaction. One of the most impactful strategies in IT is leveraging IT Service Management (ITSM) automation. By automating routine tasks and workflows, IT teams can focus on strategic initiatives, while ensuring services are delivered faster and more consistently. As a result, […]
The Role of Codeless ITSM, Automation in Digital Transformation
For IT leaders, spearheading digital transformation within a business or organization means navigating new technologies, processes and mindsets. In order to successfully navigate the challenges that can arise with these changes, you need to build a solid foundation within IT on which everything else can be built. Within many IT organizations, the heart of successful […]
Navigating 3 Common IT Service Management Challenges
IT Service Management (ITSM) is a critical component of successful IT operations. As businesses increasingly rely on complex and diverse IT environments, ensuring seamless service delivery, and optimizing resources with the right ITSM software has never been more pivotal. Today, IT organizations face a range of significant challenges that can impact the effectiveness and efficiency […]
Massimo Zanetti Adopts Flexible No-Code ITSM
Back to Resources Resources Customer Stories Massimo Zanetti Fuels IT Productivity with Flexible ITSM Platform 200% Faster Resolution Built-in automation expedites ticket routing for faster resoultion. Increased Productivity Technicians can see everything in one place for improved productivity. Dashboards Improve Visibility Easily create custom views for improved insights and team collaboration. Industry: Food & Beverage […]
Self Regional Healthcare Migrates to New ITSM Tool
Back to Resources Resources Customer Stories Self Regional Migrates to New ITSM Tool to Manage Growth Automated Onboarding Reduce resource drain with enterprise automation and integration. 50% Reduction in Open Tickets Improved ticket triage, workflow and escalation expedites resolution. Projects and Tickets Together Visualize timelines and resources allocations on one platform. Industry: HealthcareEnd-users: 3,500Previous System: […]
Bowdoin Expedites Service with Conversational AI
Back to Resources Resources Customer Stories Bowdoin Enables Conversational AI to Deliver Faster Service Personalized Experience With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access HR data such as address information, software licensing and more – any data element stored in the ecosystem can […]
TeamDynamix is a 2024 Customers’ Choice for IT Service Management Platforms on Gartner® Peer Insights™
TeamDynamix is excited to announce we have been recognized as a Customers’ Choice vendor for 2024 in the IT Service Management Platforms category on Gartner® Peer Insights™. This distinction is a recognition of vendors in this market based on feedback and ratings from 112 verified end users of our product as of March 2024. Overall, […]