Unifying ITSM and ITAM for Operational Excellence
Many IT leaders understand the value of both IT Service Management (ITSM) and IT Asset Management (ITAM). But too often, these functions operate in isolation—on different platforms, with different data sets and sometimes by different teams. The result? Missed opportunities, inefficiencies and blind spots. Unifying ITSM and ITAM is not just a technical integration, it’s […]
Implementing A New ITSM Tool – Creating A Strategic Vision for Project and Change Management
IT organizations know there’s a lot more that goes into obtaining the benefits of IT Service Management (ITSM) software than simply identifying the need for a new ITSM tool, purchasing a platform and seeing the results. To realize all of the benefits of ITSM, you need the right processes in place – especially when it […]
TeamDynamix Acquires Sassafras to Help IT Teams Gain Full Asset Lifecycle Control for Greater Efficiency and Optimized Cost Containment
Powering the Future of IT Operations with Unified Service, Asset Intelligence, Automation, and AI Columbus OH, April 23, 2025 – TeamDynamix, a leading provider of service management and automation solutions, has acquired Sassafras, an inventory, hardware, and software asset management (SAM) company, strengthening its IT Service Management (ITSM) and IT Asset Management (ITAM) capabilities. The […]
5 Benefits of Using AI Chatbots on Self-Service Portals
Imagine a world where your customers or employees can find solutions to their problems swiftly, without having to wait in a long queue on a call or for an email response. That’s the power of self-service portals – an essential tool in today’s digital-first business landscape. But do you know what can make a self-service […]
Unlock the Full Potential of ITSM with Automation
In today’s digital-first environment, IT Service Management (ITSM) stands as a pivotal foundation for operational excellence. However, the complexity and volume of IT requests can overwhelm even the most proficient teams. This is where automation comes into play. Let’s take a look at the transformative benefits integrating automation with ITSM can have on your business […]
What is the ITIL Framework?
As an IT leader, having a solid understanding of the principles of ITIL (Information Technology Infrastructure Library) is essential for developing and growing your organization’s operations. This framework provides an organized approach to service management that helps define and standardize processes related to technology infrastructure, such as data storage, cloud computing, mobility solutions, and more. […]
What to Look for When Shopping for New ITSM Software
When it comes to IT Service Management (ITSM), it’s essential to consider both the tool you want to invest in and the practice/framework you want your organization to follow. We hear some customers say that they don’t want to feel pressured into a strict ITIL framework, while others want a solution that allows them to adhere […]
The Efficiency Imperative: Why IT Leaders Are Moving to No-Code ITSM Platforms
Efficiency is a hot topic in every industry right now. Considering the current economic and operational climate, it’s no surprise that CIOs and IT leaders are being asked to do the impossible: deliver faster, more seamless service while reducing IT spending and operating with leaner teams. At the same time, the pressure around digital transformation […]
When To Manage Work as a Ticket vs. a Project
Sometimes, when handling incoming requests, it might not be clear whether the work should be tracked as a ticket or as a project – especially if you’re using an ITSM tool that doesn’t give you a holistic view of all tickets and projects happening within your organization. Here are some tips you can use to […]
No-Code Service Management Platform Pays Dividends for Stockman Bank
Back to Resources Resources Customer Stories No-Code Service Management Platform Pays Dividends for Stockman Bank Lower Total Cost of Ownership Stockman’s previous system had a steep learning curve and demanded a lot of resources to manage, so the bank had to hire consultants. This dramatically increased the cost of deploying any new features or changes. […]
Diagnostic System Manufacturer Modernizes IT Service with Automation
Back to Resources Resources Customer Stories Diagnostic System Manufacturer Modernizes IT Service with Automation Improved Self-Service Employees are now empowered to resolve IT issues independently through self-service. The team created a service catalog, knowledge base and self-service portal that automatically directs requests to the appropriate technician. Reducing Ticket Volume The knowledge base integrated into the […]
Info-Tech IT Service Management Quadrant and Vendor Rankings
Back to Resources Resources Ebooks Shopping for a new IT Service Management (ITSM) platform? You’ll want to find a tool that supports ITIL, self-service and the ability to expand to Enterprise Service Management (ESM). For more best practices and to see how ITSM vendors rank in comparison to TeamDynamix check out the latest quadrant and […]