Gratz Bank Adopts ITIL for Change Control
View All Resources Resources Customer Stories Gratz Bank Levels Up ITSM with Change Control and ESM ITIL Change Control Full support of CMDB, change requests, projects and tickets. Easy ESM Expansion Quickly spin up new apps with custom forms, fields and workflows. Self-Service Realized The self-service portal is easy to customize for a better experience. […]
City of Madison Combines ITSM and PPM
View All Resources Resources Customer Stories City of Madison Combines ITSM and PPM for a Single View No-code ITSM and PPM The no-code platform design makes it easy to configure and scale. One View of all Work With ITSM and PPM together, you can get one view of tickets and projects. Self-Service Realized The self-service […]
Nutrabolt Streamlines IT Support Desk
View All Resources Resources Customer Stories Nutrabolt Streamlines IT Support Desk with No-Code ITSM Tool Lightweight Administration The no-code ITSM tool offers ease of administration for faster configuration. Automated Workflow Improved technician productivity with automated workflows. Onboarding Simplified Onboarding new employees is now simplified through automation. Download Now Industry: ManufacturingEnd-users: 290Previous System: MS Service Manager […]
Frontwave Credit Union – Digital First IT Service
View All Resources Resources Customer Stories Frontwave Credit Union Adopts a ‘Digital First’ Strategy for IT Service Optimizing Internal Process The aim is to ‘remove the friction’ by optimizing internal processes. Streamline Service Delivery Leveraging a no-code ITSM platform, the team can easily configure workflow. Projects and Tickets Together By bringing ITSM and PPM together, […]
Walbec Group Modernizes IT Ticketing
View All Resources Resources Customer Stories Walbec Paves the Way with Modernized IT Ticketing Software Driving Self-Service Adoption End-users are adopting self-service with an easy-to-use portal. Improved Knowledge Base The knowledge base is easy to search and navigate for better usage. Reduced Tech Drain The efficiency gains are allowing the team to become more strategic. […]
Great Eastern Resort Migrates to No-Code ITSM
View All Resources Resources Customer Stories Great Eastern Resort Gains Flexibility on a No-Code ITSM Platform Reduced Admin Drain No-code ITSM allows you to easily add new forms and workflows without coding. Improved IT Service Metrics With an in-depth view to IT Service metrics, optimization is possible. Enterprise Service Management From food service to guest […]
Charter Oak Embraces ITSM Innovation
View All Resources Resources Customer Stories Charter Oak Financial Embraces ITSM Innovation ITSM Innovation Realized The no-code ITSM software offers enterprise integration and automation. Reduced Manual Tasks Enterprise automation is putting time back in the day for the technicians. Optimize Processes ITSM innovation allows for improved processes and best practices. Download Now Industry: Financial ServicesEnd-users: […]
Legacy Supply Chain ITSM Criteria
View All Resources Resources Customer Stories Legacy Supply Chain Shares Top Criteria for ITSM Tool Selection Ability to Scale Pick an ITSM tool that is easy to scale from workflow creation to ESM expansion. ITIL-Aligned ITSM Tool ITIL-aligned ITSM tools helps to improve change management. Optimize Processes With a white glove implementation team, we could […]
MarketLab Improves IT Team Efficiency
View All Resources Resources Customer Stories MarketLab Embraces ‘Smart Service’ ITSM Software Platform Fast Report Creation Custom reports can be easily created to give managers what they need. Root-Cause Analysis Realized a reduction in ticket volume due to better root-cause analysis. Decreased Admin Drain The agile, no-code design allows for fast configuration of workflows. Download […]
Ellsworth Adhesives Gains ITSM Automation
View All Resources Resources Customer Stories Ellsworth Adhesives Gains Game Changing ITSM Automation 50% Faster Resolution ITSM automation enables efficiency gains for faster resolution. 95% Portal Adoption After years of emailed tickets the team is now seeing 95% come via the portal. Freed Technician Time The IT team is able to focus on what matters […]
Casino Arizona Embraces Enterprise Service
View All Resources Resources Customer Stories Casino Arizona Embraces Enterprise Service Management Easily Expand for ESM Enterprise Service Management becomes a reality on no-code ITSM/ESM platform. 70% Decrease in Approval Time Streamlined workflows allow for faster approvals and resolution. Accurate Reporting Gain insights and view root-cause with customizable reports and dashboards. Download Now Industry: HospitalityEnd-users: 3,500Previous […]
The Benefits of Project Portfolio Management for IT Team Collaboration
As an IT leader, managing multiple projects can be overwhelming, especially when they all have different priorities and timelines. This is where Project Portfolio Management (PPM) comes in. PPM is a framework that allows IT organizations to manage multiple projects simultaneously by aligning them with the organization’s strategic goals and objectives. In this blog, we’ll […]