IT Service Management (ITSM): Self-Service Adoption
IT Service Management (ITSM) is evolving and with it, many IT leaders are seeking ways to improve service delivery. In a recent market study, 78% of IT organizations revealed that they are feeling the squeeze of resource constraints and cited it as one of their ongoing top challenges. We wanted to dig a little deeper […]
SUNY Buffalo Deploys Accessible Client Portal
View All Resources Resources Customer Stories SUNY Buffalo State Deploys Accessible Client Portal Accessible Client Portal WCAG 2.0 AA compliance was inherently available as part of the client portal. Reduced Admin Drain Ability to put time back in the day with a no-code ITSM software tool. Increased Productivity With one combined view of tickets and […]
NEOMED Masters Change Management
View All Resources Resources Customer Stories NEOMED Masters Change Management with No-code ITSM Improved Change Management Changes are linked automatically to the calendar for team visibility. Assets Tied to Tickets Ability to manage assets, tickets, projects and change requests on one platform. Automated Loader Program Automatically manage laptop loaners in a centralized repository. Download Now […]
U of South Dakota Optimizes Knowledge Base
View All Resources Resources Customer Stories University of South Dakota Improves Knowledge Base 18% Reduced Resolution Time As the knowledge base grew, technicians reduced resolution time. One Stop Student Services A single portal was deployed for students to quickly access information. Knowledge-Centered Service By embracing KCS as a practice, the team saw performance gains. Download […]
Saint Louis University Reduces ITSM Admin Costs
View All Resources Resources Customer Stories Saint Louis U Reduces ITSM Admin Costs on No-Code Platform Reduced ITSM Admin Costs Significant cost savings realized from reduced ITSM admin costs. Integration Made Easy With pre-built connectors to hundreds of systems, integration is fast and easy. Quickly Make Changes Admin changes can be made in days versus […]
Alaska K-12 District Improves IT Service
View All Resources Resources Customer Stories Alaska K-12 District Improves IT Service for Students & Faculty IT Service for K-12 Improved portal design drives self-service adoption in k-12 district. IT Maturity Optimized Improved ticket triage, workflow and automation drive optimized IT Service. SLA Improvements Better tracking and escalation is driving improved SLA adherence. Download Now […]
IT Service Management: Healthcare CIOs Look Closer
Back to Resources Resources Ebooks As Healthcare CIOs look forward, what is top of mind for improved IT Service Management? Download PDF Expand Fullscreen You might also like
Modernizing ITSM with Automation for the Public Sector
Back to Resources Resources Ebooks Many IT teams are spending 2-3 months a year on manual, routine tasks – to help alleviate this challenge, IT leaders in the public sector are now looking toward automation. From onboarding employees to password resets and AD updates, automation is allowing the IT Service Desk to reallocate time to […]
Sunnyvale Brings Tickets and Projects Together
View All Resources Resources Customer Stories Sunnyvale, CA Gains a Single View of Tickets, Projects and Assets Improved Visibility With tickets and projects together, you can see all work in one dashboard. White-glove Implementation Aided by a full-service implementation team, Sunnyvale was live quickly. Tickets and Assets Together A single platform to view all tickets, […]
Info-Tech Buyer’s Guide: IT Service Management Software
Back to Resources Resources Ebooks From admin burden to the ability to align to ITIL to the need for better self-service and enterprise automation, IT leaders are searching for technology that can improve IT service desk performance, prevent burnout and level-up IT maturity. This market guide compares vendors across key consideration criteria using customer feedback […]
CIO Study: Chatbot Frustration and the Promise of Conversational AI
Back to Resources Resources Ebooks Traditional chatbots aren’t working. In fact, this study shows that 76 percent of customers report user frustration with existing chatbot solutions on a regular basis. Learn how conversational AI is changing the game for chat and boosting IT self-service. Download PDF Expand Fullscreen You might also like
InformationWeek Report: State of ITSM in Financial Services
Back to Resources Resources Ebooks 43% of IT leaders in financial services identify excessive manual processing as their top challenge in IT Service Management. Does this resonate? Take a look at this InformationWeek market study to benchmark against your peers, build a tech refresh business case or to gain insight for future ITSM optimization programs. […]