SOLUTIONS FOR

ENERGY & UTILITIES

Power up your IT Service Desk and PMO. Leverage an easy no-code platform for ITSM and PPM with enterprise integration. Keep your customers happy and your technicians connected.

 

Connect operations and technicians for a modern approach to IT Service and Project Portfolio Management. Bring everyone together with an integration and automation platform that can automate processes and connect legacy applications

One Unified Platform

IT Service Management and Project Portfolio Management together with enterprise automation.

IT Service Management (ITSM) and Project Portfolio Management (PPM) belong together; covert tickets to projects, workload balance resources, and view everything together on one desktop.

Shift Left with a Self-Service Portal 
Deploy a well-designed end-user portal with a highly indexed knowledge base, service catalog and the flexibility to deploy multiple portals. Add your brand and structure – all without any coding.

Going Beyond IT to HR, Facilities & Marketing
Quickly spin up new applications for HR, Marketing, Facilities, and more to achieve true Enterprise Service Management (ESM).
 Deploy multiple portals, and give control to each group – without IT admins!

Project Management Made Easy
Better manage resources and timelines with a fully integrated Project Portfolio Management (PPM) solution. From Agile to KANBAN to Waterfall or basic task lists; you can see it all in one view.

Integrate with Enterprise Systems
Easily connect to systems such as Workday, Azure, DocuSign, Office365, AWS, and hundreds more with a complete enterprise integration and automation (iPaaS) platform.

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Flexible, no-code ITSM/ESM and PPM with enterprise integration.

Delight your end-users with a modern approach to service management. 

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See TeamDynamix in action.

"TDX is an ITSM Admin's Best Friend!"
- Gartner Review
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How Many Hours Does Your IT Team Spend on Manual Tasks?

This eBook outlines how companies across all industries have leveled up ITSM by removing the ‘toil’. From password resets to onboarding new employees, learn how you can remove the friction to improve IT service desk delivery. IT Leaders in Energy and Utilities are often dealing with many legacy platforms; learn how you can use iPaaS to manage integrations and build out workflows – without the need for programmers.

ITSM with ITIL Support for Change Management, CMDB, Assets and More

When IT rolls out new software or updates existing systems, they often see a rise in the number of service tickets they get from employees and customers. By using a single ITSM platform to organize and manage the plans, execution and communication for new implementations, you can facilitate new technology and maintain the continuity of existing services. 

TeamDynamix ITSM incorporates CMDB-related functionality to service asset and configuration management, meaning each asset and CI are affiliated and visualized. Change schedules and history can be easily viewed and all requests for changes are tracked.

Reduce resource drain and improve IT service desk outcomes with an evolved IT Service Management solution.

Project Portfolio Management Made Easy: Waterfall, KANBAN, Agile, Cardwall and Tasks

PPM software tailored to you — card walls, KANBAN, agile, waterfall, and teamwork task lists – are all integrated with ITSM/ESM. PPM software that allows you to look across all projects within a portfolio is vital. By managing with a portfolio approach rather than managing projects in isolation, stakeholders can see how everything is tracking and aligned with the strategic needs of the business. Energy and Utilities IT teams can easily share dashboards and manage resources through a dynamic resource workspace.

iPaaS

Improve IT Service Desk Response with Automation & Integration

How much time does your IT team spend resetting passwords, provisioning new machines and onboarding or offboarding employees? If you are like any other energy or utility company in this world, your answer is probably “too much time.” Reduce manual processing with integration and workflow. IT teams report that they spend 2-3 months a year on manual tasks; energy and utility companies can take this time back for more strategic initiatives.

Enterprise Service Management (ESM) Without the Drain on IT Resources & Budgets

Reduce software costs by moving to a no-code platform that allows for fast and easy deployment to HR, Marketing, Facilities, and more – all without the need for IT resources.  Each group can easily configure its own applications and portals.

  • Quickly Spin Up Applications Without Any Coding/Scripting
  • Easily Integrate Into Enterprise Systems
  • Create Multiple Client Portals
  • WCAG 2.0 AA Compliant
  • Quick Search with Elastic Search Knowledge Base
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"Support with this software is AMAZING!"
- SoftwareAdvice Review

Self-Service Portals Expedite Resolution and Reduce IT Drain

When it comes to reducing ticket and call volume, a stellar portal is key. TeamDynamix makes it easy to create custom portals for any group. 

No Coding. No Scripting. No Extra Fees.

Easily configure to adopt branding, service catalogs and KB with KCS. Optionally create separate portals for different departments or locations that all funnel into one master instance.

See Examples of Stellar Portals

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ITSM Quadrant & Rankings: Compare Vendors Across Both Enterprise & Mid-Market

Whether you are looking to level up an older ticketing platform, or you are considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Learn which solution fits your energy or utility company the best.

Enterprise Integration and Automation
Are a Reality with No-Code iPaaS

With hundreds of applications across the organization, companies are looking for ways to aggregate data, integrate systems and create workflows – without a further drain on IT resources.

To help with this, companies are investing in iPaaS (Integration Platform as a Service) to connect the systems and build out workflows.

Supercharge ITSM with Enterprise Connectivity & Automation

As organizations look to find new, inventive ways to keep their teams happy and productive many in IT are upgrading their IT service management (ITSM) software – opting to move to codeless ITSM tools that offer flexibility for a lower total cost of ownership. 

Integrate Your Ecosystem of Applications for Better Workflow

Create automation for on/off-boarding employees,  synchronize data across multiple applications, connect recruiting applications to the HR system, clean up old tickets, automate Active Directory updates and provision software – all on TeamDynamix iPaaS.

Connect legacy platforms, SAP, Office365, the Active Directory and more all on a no-code iPaaS platform.

Hot Topics for Energy & Utilities

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

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ITSM

Full life-cycle IT Service Management with support for ITIL, assets, change management, portal and KB.

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ESM

Manage service requests and projects across your organization with no coding or scripting.

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PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

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