SOLUTIONS FOR

RETAIL INDUSTRY

Supercharged ITSM/ESM and Project Portfolio Management that connects you with customers where they are, when they need you for a better experience – all on one no-code platform.

IT leaders in retail need flexible solutions with connectivity. TeamDynamix is built to scale across the enterprise. Get ITSM/ESM with ITIL support, projects, integrations and automation on a no-code platform. We make it easy. 

One Unified Platform

IT Service Management and Project Portfolio Management together with enterprise automation.

IT Service Management (ITSM) and Project Portfolio Management (PPM) belong together; covert tickets to projects, workload balance resources, and view everything together in one desktop.

Shift Left with a Self-Service Portal 
Deploy a well-designed end-user portal with a highly indexed knowledge base, service catalog and the flexibility to deploy multiple portals. Add your brand and structure – all without any coding.

Going Beyond IT to HR, Facilities & Marketing 
Quickly spin up new applications for 
HR, Marketing, Facilities and more to achieve true HR, Marketing, Facilities, and more to achieve true Enterprise Service Management (ESM). Deploy multiple portals, and give control to each group – without IT admins!

Project Management Made Easy
Better manage resources and timelines with a fully integrated Project Portfolio Management (PPM) solution. From Agile to KANBAN to Waterfall or basic task lists; you can see it all in one view.

Integrate with Enterprise Systems
Easily connect to systems such as Workday, Azure, DocuSign, Office365, AWS and hundreds more with a complete enterprise integration and automation (iPaaS) platform.

Connect legacy retail platforms, AWS, Workday and more with a library of pre-built connectors and API management.

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Enterprise solutions at a mid-market total cost of ownership. 

Deliver a better customer experience leveraging a no-code platform.

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See TeamDynamix in action.

"Upper Right Magic Quadrant ITSM Capabilities at a Fraction of the Cost of the Competitors."
- Gartner Review, Program Manager, $2B Retail Company
Shopping for ITSM

Nutrabolt Achieves Faster, Easier IT Support with Automation

Learn how Nutrabolt has established customized forms and automated workflows to create network accounts, assign rights and privileges to new employees, submit and track service requests, request and approve IT changes, provision new devices and more. IT leaders in retail need to rely on fast, easy and connected solutions. No-code ITSM/ESM with enterprise integration and automation can help supercharge the team.

ITSM with ITIL Support for Change Management, CMDB, Assets and More

When IT rolls out new software or updates existing systems, they often see a rise in the number of service tickets they get from employees and customers. By using a single ITSM platform to organize and manage the plans, execution and communication for new implementations, you can facilitate new technology and maintain the continuity of existing services. 

TeamDynamix ITSM incorporates CMDB-related functionality to service asset and configuration management, meaning each asset and CI are affiliated and visualized. Change schedules and history can be easily viewed and all requests for changes are tracked.

Reduce resource drain and improve IT service desk outcomes with an evolved IT Service Management solution.

Project Portfolio Management Made Easy: Waterfall, KANBAN, Agile, Cardwall and Tasks

PPM software tailored to you — card walls, KANBAN, agile, waterfall, and teamwork task lists – are all integrated with ITSM/ESM. PPM software that allows you to look across all projects within a portfolio is vital. By managing with a portfolio approach rather than managing projects in isolation, stakeholders can see how everything is tracking and aligned with the strategic needs of the business. IT leaders in retail need to plan; having a portfolio approach to project management allows for better visibility of resources and timelines.

iPaaS

What Happens When You Add Automation & Integration?

How much time does your IT team spend resetting passwords, provisioning new machines and onboarding or offboarding employees? If you are like any other retail organization in this world, your answer is probably “too much time.” Learn how you can reduce manual processing with integration and workflow. IT leaders in retail need better connectivity – see how you can benefit from a supercharged ITSM platform.

Enterprise Service Management (ESM) Without the Drain on IT Resources & Budgets

Reduce software costs by moving to a no-code platform that allows for fast and easy deployment to HR, Marketing, Facilities, and more – all without the need for IT resources. Each group can easily configure its own applications and portals.

  • Quickly Spin Up Applications without Any Coding/Scripting
  • Easily Integrate Into Enterprise Systems
  • Create Multiple Client Portals
  • WCAG 2.0 AA Compliant
  • Quick Search with Elastic Search Knowledge Base
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"The ease of creation and flexibility form and workflow creation has been fantastic."
- Gartner Review

Self-Service Portals Expedite Resolution and Reduce IT Drain

When it comes to reducing ticket and call volume, a stellar portal is key. TeamDynamix makes it easy to create custom portals for any group. 

No Coding. No Scripting. No Extra Fees.

Easily configure to adopt branding, service catalogs and KB with KCS. Optionally create separate portals for different departments or locations that all funnel into one master instance.

See Examples of Stellar Portals

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ITSM Software Quadrant: Compare Vendors to See Which is Right for Your Retail Organization

Whether you’re looking to level up an older ticketing platform or you’re considering migration to a no-code platform, IT leaders in Retail can benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors.

Enterprise Integration and Automation
Are a Reality with No-Code iPaaS

With hundreds of applications across the organization, companies are looking for ways to aggregate data, integrate systems and create workflows – without a further drain on IT resources.

To help with this, companies are investing in iPaaS (Integration Platform as a Service) to connect the systems and build out workflows.

Supercharge ITSM with Enterprise Connectivity & Automation

As organizations look to find new, inventive ways to keep their teams happy and productive many in IT are upgrading their IT service management (ITSM) software – opting to move to codeless ITSM tools that offer flexibility for a lower total cost of ownership. 

Integrate Your Ecosystem of Applications for Better Workflow

Create automation for on/off-boarding employees, synchronize data across multiple applications, connect recruiting applications to the HR system, clean up old tickets, automate Active Directory updates and provision software – all on TeamDynamix iPaaS.

 

Connect SAP, Workday, DocuSign, AWS, Office365 and more using iPaaS with a connector library and no-code flow design.

Hot Topics for the Retail Industry

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.

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ITSM

Full life-cycle IT Service Management with support for ITIL, assets, change management, portal and KB.

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ESM

Manage service requests and projects across your organization with no coding or scripting.

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PPM

Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.

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iPaaS

Enterprise integration and workflow are made easy with Integration Platform as a Service.

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