Onboarding & Offboarding Workflows
Because iPaaS is low code/no code, there isn’t a need to go through IT channels to automate different processes throughout the campus, “We can do even more this way, and really maximize the number of customizations that can happen,” Cook said.
In addition to the financial aid workflow, BYU-Idaho is working on onboarding and offboarding workflows to help anyone bringing on a new employee, or offboarding a former employee. Automating these two complex processes is especially helpful as departments all over campus regularly hire student employees.
“In IT, for example, if you’re hiring a student they are going to need a lot of access to different tools and programs,” Cook said. Using iPaaS they can securely automate the process and grant the access needed while keeping that information protected and secure. And if the student’s permissions change, using the workflow, they can shut off access. During offboarding, the workflow can also remove the student from Microsoft Teams and other programs.
“Allowing up to simplify the onboarding and offboarding of students, which happens constantly, is huge,” Cook said.
Improving Data Integrity
Another creative flow is the “Oops” flow, as Cook and his team call it. With this flow, iPaaS can recall and restore deleted data in tickets. “We had 2500 tickets that didn’t have a value because that choice was accidentally deleted. So, we were able to use iPaaS to go out and grab a report with those tickets and update them to put that value back on the tickets,” He explained.
‘Everywhere We Go We Get Requests for iPaaS Workflows’
In Plummer’s view, BYU-Idaho is just dipping their toes into what’s possible with iPaaS at the university.
“We already have other departments that are just chomping at the bit to use iPaaS,” he said. “Our purchasing department is really eager to use it, as are a lot of our support departments.”
Interest has been so high that Plummer, Cook and Karstad haven’t needed to go out and evangelize the product to get other departments interested.
“We haven’t really gone out there to talk about it much because everyone we do talk to about it has a bunch of requests for workflows – even if we’ve only talked to them about it for a few minutes,” Plummer said. “We’re going to be expanding iPaaS incredibly fast and fortunately TeamDynamix will be able to keep up with it.”