The CIO’s Blueprint for Complete Asset Visibility
For CIOs, visibility isn’t a luxury – it’s a requirement. As organizations increasingly rely on technology to operate, compete, and adapt, IT leaders are expected to deliver both efficiency and agility. That’s difficult to achieve when data about hardware, software, cloud resources, and other devices is scattered across disconnected systems or buried in spreadsheets. Gaining […]
Unifying ITSM and ITAM for Operational Excellence
Many IT leaders understand the value of both IT Service Management (ITSM) and IT Asset Management (ITAM). But too often, these functions operate in isolation—on different platforms, with different data sets and sometimes by different teams. The result? Missed opportunities, inefficiencies and blind spots. Unifying ITSM and ITAM is not just a technical integration, it’s […]
TeamDynamix Acquires Sassafras to Help IT Teams Gain Full Asset Lifecycle Control for Greater Efficiency and Optimized Cost Containment
Powering the Future of IT Operations with Unified Service, Asset Intelligence, Automation, and AI Columbus OH, April 23, 2025 – TeamDynamix, a leading provider of service management and automation solutions, has acquired Sassafras, an inventory, hardware, and software asset management (SAM) company, strengthening its IT Service Management (ITSM) and IT Asset Management (ITAM) capabilities. The […]
Maschmeyer Reduces Open Tickets by 50%
Back to Resources Resources Customer Stories Maschmeyer Concrete Reduces Open Ticket Volume by 50% Reduce Open Tickets TeamDynamix enables automation and use of dynamic forms to reduces the amount of time it takes to figure out where to route each service request while ensuring that nothing is missed and ultimately reducing open ticket volume. […]
AgSouth Farm Credit Transforms IT Service Desk
View All Resources Resources Customer Stories AgSouth Farm Credit Uses No-Code ESM for Digital Transformation 50% Faster Resolution With improved workflow and automation, the team has decreased both response time and resolution time by 50% – transforming the IT Service Desk. Expedited On/Off-boarding The platform has reduced the time it takes to onboard a new […]
Massimo Zanetti Adopts Flexible No-Code ITSM
Back to Resources Resources Customer Stories Massimo Zanetti Fuels IT Productivity with Flexible ITSM Platform 200% Faster Resolution Built-in automation expedites ticket routing for faster resoultion. Increased Productivity Technicians can see everything in one place for improved productivity. Dashboards Improve Visibility Easily create custom views for improved insights and team collaboration. Industry: Food & Beverage […]
Gratz Bank Adopts ITIL for Change Control
View All Resources Resources Customer Stories Gratz Bank Levels Up ITSM with Change Control and ESM ITIL Change Control Full support of CMDB, change requests, projects and tickets. Easy ESM Expansion Quickly spin up new apps with custom forms, fields and workflows. Self-Service Realized The self-service portal is easy to customize for a better experience. […]
NEOMED Masters Change Management
View All Resources Resources Customer Stories NEOMED Masters Change Management with No-code ITSM Improved Change Management Changes are linked automatically to the calendar for team visibility. Assets Tied to Tickets Ability to manage assets, tickets, projects and change requests on one platform. Automated Loader Program Automatically manage laptop loaners in a centralized repository. Download Now […]
Info-Tech Buyer’s Guide: IT Service Management Software
Back to Resources Resources Ebooks From admin burden to the ability to align to ITIL to the need for better self-service and enterprise automation, IT leaders are searching for technology that can improve IT service desk performance, prevent burnout and level-up IT maturity. This market guide compares vendors across key consideration criteria using customer feedback […]
Indiana State ITIL Adoption
View All Resources Resources Customer Stories Indiana State Improves IT Service Delivery with ITIL Adoption ITIL Adoption Ability to adopt the ITIL framework to improve internal processes. Better Resource Planning Reducing workload with automation and improved visibility to resource capacity. Process Optimization Process consulting services helped to identify key areas to target. Download Now Industry: […]