The Rise of Digital Vanguards and Enterprise Service
As CIOs face pressure to deliver successful digital transformation projects despite budget constraints and growing demands from leader, a new role is emerging according to a new report from Gartner. Digital Vanguards, Gartner reports, are defined as a select group of CIOs and CxOs (Chief Experience Officer) who achieve significantly higher rates of success when […]
Work Better Together with a One-Platform Approach to Service Management
As businesses become increasingly reliant on technology to streamline their processes, it’s important for IT teams to have the right tools at their disposal to ensure that they can meet the needs of their organization. One of the ways to achieve this is by having IT Service Management (ITSM), Project Portfolio Management (PPM) and Integration […]
Streamline Your Business Operations with A Single Platform for Work Management
A key to being successful as a business or organization often hinges on the ability of the business to be agile and competitive. IT Service Management (ITSM), Project Portfolio Management (PPM), Integration Platform as a Service (iPaaS) and conversational AI are four essential components of work management that can help organizations achieve this agility. Let’s […]
Kish Bancorp Improves Loan Origination Process and More with No-Code ITSM/ESM Platform
Back to Resources Resources Customer Stories Kish Bancorp Improves Loan Origination Process and More with No-Code ITSM/ESM Platform Customized Service Catalogs With a no-code platform, IT can create customized catalogs of service and better track the types of problems and service requests that come in across the organization. Using this data, Kish Bancorp can offer […]
Advice for CIOs Navigating the Challenges of Digital Transformation
CIOs often face numerous challenges while undergoing digital transformation within their organizations. According to Gartner, digital transformation refers to anything from IT modernization to digital optimization, to the invention of new digital business models. For many, digital transformation refers to the integration of digital technology into all areas of a business or organization, resulting in fundamental […]
San Francisco Health Plan Transforms IT with Smart Service
Back to Resources Resources Customer Stories San Francisco Health Plan Transforms IT Operations Smart Service Management San Francisco Health Plan supercharged its service management with automation and integration to reduce the drain on IT resources and eliminate toil. With this ‘smart service management,’ the organization has automated onboarding, offboarding and account provisioning. Better Collaboration With […]
Conversational AI Chat: A Game Changer for Self-Service Portals
Conversational AI chatbots are redefining the way businesses operate. But what exactly is a conversational AI chatbot? Unlike traditional chat methods that rely on pre-set responses, conversational AI chatbots utilize natural language processing and understand intent. While they do need to be trained, with conversational AI you can facilitate more complex conversations and resolve issues […]
Enterprise Service Management Guide: Tips for ESM Success
Enterprise Service Management (ESM) software allows organizations to deploy a single platform to manage all transactional requests for service or information across multiple departments – not just IT. Its genesis is with ITSM – IT Service Management software. For decades, the IT team has leveraged ITSM software to manage the hundreds or thousands of service requests they […]
How Enterprise Service Management is Transforming IT Operations
No matter the industry or organization, IT leaders are under immense pressure to keep technology operations running smoothly while also aligning them with broader organizational objectives. Traditional IT Service Management (ITSM) frameworks have served their purpose, but the growing complexity of digital ecosystems has exposed their limitations. This is where Enterprise Service Management (ESM) shines. […]
Great Eastern Resort Migrates to No-Code ITSM
View All Resources Resources Customer Stories Great Eastern Resort Gains Flexibility on a No-Code ITSM Platform Reduced Admin Drain No-code ITSM allows you to easily add new forms and workflows without coding. Improved IT Service Metrics With an in-depth view to IT Service metrics, optimization is possible. Enterprise Service Management From food service to guest […]