Achieving Digital Transformation with the Right ITSM Platform
Digital transformation is redefining the way modern companies operate, making them more agile, efficient and competitive. As businesses strive to meet the evolving needs of customers and stay ahead of the competition, there’s growing recognition of the importance of embracing and leveraging new digital technologies. However, modernizing legacy systems is often seen as a daunting […]
Software, IT Services Growth Expected to Boost IT Spend in 2025
In a new report from Gartner, worldwide IT spending is forecasted to grow by 9.3 percent in 2025, to $5.72 trillion, compared to spending in 2024. Spending on software and IT services is expected to drive this growth, along with spending on generative AI. “Current spending on generative AI (GenAI) has been predominantly from technology companies building […]
Streamline Your Business Operations with A Single Platform for Work Management
A key to being successful as a business or organization often hinges on the ability of the business to be agile and competitive. IT Service Management (ITSM), Project Portfolio Management (PPM), Integration Platform as a Service (iPaaS) and conversational AI are four essential components of work management that can help organizations achieve this agility. Let’s […]
Kish Bancorp Improves Loan Origination Process and More with No-Code ITSM/ESM Platform
Back to Resources Resources Customer Stories Kish Bancorp Improves Loan Origination Process and More with No-Code ITSM/ESM Platform Customized Service Catalogs With a no-code platform, IT can create customized catalogs of service and better track the types of problems and service requests that come in across the organization. Using this data, Kish Bancorp can offer […]
Advice for CIOs Navigating the Challenges of Digital Transformation
CIOs often face numerous challenges while undergoing digital transformation within their organizations. According to Gartner, digital transformation refers to anything from IT modernization to digital optimization, to the invention of new digital business models. For many, digital transformation refers to the integration of digital technology into all areas of a business or organization, resulting in fundamental […]
People, Processes, Technology the Keys to Digital Transformation Success in Financial Services
In a recent survey conducted by TeamDynamix in partnership with InformationWeek, 45 percent of financial services companies say they struggle with moderately low to very low ITSM maturity. In addition, 43 percent of those surveyed said their top challenge in ITSM is excessive manual processing or insufficient automation. In fact, 60 percent of respondents said […]
AgSouth Farm Credit Transforms IT Service Desk
View All Resources Resources Customer Stories AgSouth Farm Credit Uses No-Code ESM for Digital Transformation 50% Faster Resolution With improved workflow and automation, the team has decreased both response time and resolution time by 50% – transforming the IT Service Desk. Expedited On/Off-boarding The platform has reduced the time it takes to onboard a new […]
Conversational AI Chat vs. Traditional Chatbot for ITSM
Did you know that 76 percent of chatbot users report frustration with their current chatbot? With that kind of number, it’s not surprising that many companies are hesitant to invest in chatbots as part of an IT Service Management (ITSM) strategy. However, that same study from TeamDynamix and CIO.com found that when conversational AI chatbots […]
San Francisco Health Plan Transforms IT with Smart Service
Back to Resources Resources Customer Stories San Francisco Health Plan Transforms IT Operations Smart Service Management San Francisco Health Plan supercharged its service management with automation and integration to reduce the drain on IT resources and eliminate toil. With this ‘smart service management,’ the organization has automated onboarding, offboarding and account provisioning. Better Collaboration With […]
Conversational AI Chat: A Game Changer for Self-Service Portals
Conversational AI chatbots are redefining the way businesses operate. But what exactly is a conversational AI chatbot? Unlike traditional chat methods that rely on pre-set responses, conversational AI chatbots utilize natural language processing and understand intent. While they do need to be trained, with conversational AI you can facilitate more complex conversations and resolve issues […]
Enterprise Service Management Guide: Tips for ESM Success
Enterprise Service Management (ESM) software allows organizations to deploy a single platform to manage all transactional requests for service or information across multiple departments – not just IT. Its genesis is with ITSM – IT Service Management software. For decades, the IT team has leveraged ITSM software to manage the hundreds or thousands of service requests they […]
How to Future Proof Public Sector IT
Back to Resources Resources Ebooks The growing adoption of SaaS applications is increasing IT Service Management workloads and complexity in the public sector. Learn how public sector IT leaders are leveraging automation and conversational AI to modernize IT services. Download PDF Expand Fullscreen You might also like