How Your Organization Can Benefit from State-of-the-Art API Management
Modern organizations use hundreds of APIs to support their most important business functions, consume and provide services, and integrate between systems. While APIs provide important functionality and key business value, they also present their fair share of challenges including usability and security. When you use a modern integration and automation platform (iPaaS), you also gain […]
What is Enterprise Application Integration? Using iPaaS to Achieve Strategic Goals, Save Money
With the high growth in enterprise app usage seen over the last few years, enterprise systems teams have become increasingly important in positioning their companies for success. In fact, integration is now the biggest IT challenge globally with nearly 17% of IT budget spent on such needs and the integration market doubling over a 5-year […]
Pricing Model, Flexibility, Ease of Use Deciding Factors for University of Michigan to Migrate Away from Large, Complex ITSM Platform to TeamDynamix
At the University of Michigan, creating a culture of service excellence is a top priority for Information and Technology Services (ITS). And to provide high-quality, collaborative IT services to a community of 46,000 students and 25,000 faculty and staff at the Ann Arbor campus ITS sought out well-designed tools and processes to keep them laser-focused […]
ITSM Roundup: 5 TeamDynamix Customers Share Their Stories
Whether you are starting from scratch or replacing an existing ITSM tool – it can be helpful to hear from peers who’ve gone through the process and come out the other side successful. That’s why we’re highlighting five TeamDynamix customers who are using TeamDynamix’s IT Service Management tool to better their ITSM practices and scale […]
Overcoming Modernization Challenges in State and Local Government with Enterprise Integration and Automation (iPaaS)
City and county governments are looking to modernize. What does this mean? For most governments, this means finding a way to sunset legacy systems in favor of more modern cloud offerings. But this can be a daunting task for governments that often struggle with limited budgets and resources. In fact, at the 2021 Digital Communities […]
The Gratz Bank Finds Success with ESM Approach to ITSM
Timely and reliable IT Service Management (ITSM) is critical for most organizations, but especially for those in the banking and financial industry. Systems need to run smoothly and securely, and any downtime or security issues can be very costly. To meet these challenges, IT staff need comprehensive visibility into technology operations, as well as sound […]
CIOs Talk Reasons for Investing in iPaaS for Data Integration and Automation
As organizations have had to quickly embrace a more digital experience to properly service end-users and customers, CIOs have been looking for new ways to maintain a high level of service with a distributed workforce and limited resources. Many CIOs now have initiatives around modernization and digital transformation – all aimed at better access to […]
How Higher Education Institutions Can Leverage Integration Platform as a Service (iPaaS) to Achieve Strategic Goals
It’s no secret higher education in the US is facing a rapidly changing landscape and new challenges. The move to remote learning due to the Covid-19 pandemic has accelerated a trend toward online and distance learning, while mounting student debt has led some to question the value of a university education. To offset these challenges, it’s become critical for […]
What to Do When IT Ticket Volume Is Out of Control: Lessons from Florida Southwestern State College
Like many IT departments, when the pandemic hit in early 2020 the IT department at Florida Southwester State College was flooded with requests from students, faculty and staff. From students needing technology to complete virtual learning, to faculty and staff having issues with Zoom – the IT staff was overwhelmed with requests but set up […]
The Right ITSM Tool Makes A Difference – Lessons from Elon University
Elon University, a mid-sized private university in North Carolina, wanted to optimize their IT service delivery experience but was feeling held back by their current IT Service Management (ITSM) software. According to Patrick Donohue, Assistant CIO and Director of Campus Technology Support, they were challenged by systems that couldn’t flex to meet the university’s growing […]
COVID-19 Contact Tracing with TeamDynamix ITSM – The University of Dayton Story
Like schools and universities throughout the world, when the COVID-19 pandemic hit in 2020 the University of Dayton was looking for creative ways to safely bring back students, faculty and staff back to campus for the fall 2020 semester. A TeamDynamix customers for a number of years, Senior Director of IT Services, Jamie Luckett realized […]
Adopting A Mature IT Service Management Approach
To succeed in maturing your organization’s approach to IT Service Management (ITSM), you must bring together three key elements: people, processes and technology. Without any one of these, your attempts to scale and improve your service management delivery will fail. Cornell University is a great example of how you can optimize processes and bring in […]