5 Keys to Improving K-12 IT Maturity: Change Management
Improving IT Maturity in K-12 Districts: Change Management In Parts 1-4 of our series on improving IT maturity in K-12 districts, we’ve discussed how self-service, Knowledge-Centered Support (KCS®), cybersecurity, and ITIL can play vital roles in that effort. In Part Five, we’re going to focus on the final piece of the puzzle, and one that […]
IT Maturity Driving Centralization
A Move Toward Centralization for Improved IT Maturity Is your IT department stretched a little thin these days? Finding a balance between the day-to-day and major projects on campus is hard. And it’s probably safe to assume you don’t have unlimited resources at your disposal. Don’t worry—no one else does either, so you’ll need to […]
Adoption Across Campus
So, how do know that what you’re doing is really making an impact on campus? Well sure, there are all kinds of metrics that can track the speeds and feeds, but that’s not it. The best way to know is when other departments turn to your IT team’s expertise for help with their own projects […]
5 Keys to Improving K-12 IT Maturity: Cybersecurity & Endpoint Control
In Part Three of our series on improving IT maturity in K-12 districts, we’re going to focus on the growing need for cybersecurity and endpoint control. The growth of the ransomware/malware trend shows no sign of abating. The consequences of a successful attack are truly devastating and K-12 schools are under particular duress, since not-for-profit […]
Illustrating the Value of IT
Tell me if you’ve heard this one before… Your IT department has a lot to juggle. Maybe you have thousands of devices to manage across multiple campuses, new project requests coming in from all directions, and countless other things that crop up from day to day. Doesn’t everyone know exactly what IT does and how […]
5 Keys to Improving K-12 IT Maturity: Knowledge-Centered Support
In our last post, we discussed how self-service is a key area of focus for resource optimization and improving IT maturity. In this post, we’re going to focus on another key area—Knowledge-Centered Support (KCS®). KCS leverages participation from an engaged user community (i.e., crowdsourcing) to expand both the breadth and depth of information available. While […]
5 Keys to Improving K-12 IT Maturity: Self-Service
In an effort to understand the emerging challenges facing IT in K-12 school districts, TeamDynamix conducted a pulse study, in conjunction with Kaseya, to evaluate IT organizational maturity. The study included 103 participants from districts ranging in size from under 5,000 students to well over 50,000. The purpose of the study is to understand the […]
What We Learned from the TDX 2018 K-12 Pulse Study
With over 55 million students attending elementary and secondary schools in fall 2017, and with unprecedented EdTech spend projections through 2020, it’s easy to see how K-12 IT departments are under tremendous pressure to deliver and maintain the classroom of the future with the resources of today. For 2018, TeamDynamix set out to get a […]
Volunteer State Improves Ticket Resolution Time
View All Resources Resources Customer Stories Volunteer State Expedites Ticket Resolution Faster Ticket Resolution Leveraging workflow for ticket triage and self-service to resolve tickets faster. Automation Reduces Steps Notifications and ticket routing reduces manual steps. Expanding to Enterprise Service Easy to configure no-code platform for ITSM/ESM allows for faster expansion. Download Now Industry: Higher EducationEnd-users: […]
Consolidating Systems for Streamlined IT Operations
As organizations grow and become more sophisticated over time, operational procedures must also evolve to support expanding needs. From repetitive everyday tasks to long-term projects to strategic initiatives, virtually any process or approach is fair game for evaluation in an attempt to achieve greater efficiency. Technology provides a vast array of systems to aid such […]
Why Universities Should be Very Worried about Petya and Other Ransomware Attacks
Ransomware has been wreaking havoc for years, locking up data and decrypting and releasing it only when money is paid, usually through Bitcoin. Like any successful malware, new variants are based on the old ones, making it a snap for even amateur-hour hackers to tweak an old exploit and unleash it as new. For Universities, […]
Are you worried about ransomware spiking your ticket volume overnight?
Have you ever wondered if you are just a sitting duck waiting for the next global cyberattack involving ransomware? Are you really a reactive desk and just not ready for the potential flood of tickets? Does your Security team really have the tools to prevent exposure in the first place? Kaseya, the industry leader in […]