2020 CODiE Awards ITSM Finalists Announced
CODiE Awards: TeamDynamix named ITSM Finalist The CODiE Awards, the ONLY peer-recognized competition in education and business technology, just announced their new 202 finalists and we couldn’t be more honored to be named as a finalist for the Best IT Management Solution category. As a peer-reviewed leader, the CODiE Awards evaluate platforms and systems that […]
Supporting Faculty & Staff in a Changing Environment
Supporting Faculty & Staff Through IT If you’re trying to focus on Supporting Faculty & Staff through IT it can be tough because they’re everywhere! No longer centralized to campus, IT staff, faculty, and administration are working hand in hand to try to provide the best service to their community. Gone are the days when […]
5 Keys to Improving K-12 IT Maturity: Adopting the ITIL Framework
In Part Four of our series for improving IT maturity in K-12 districts, we’re going to focus on how adopting the ITIL (Information Technology Infrastructure Library) framework can boost the efficiencies and effectiveness of your IT department. In Part One of this series, we discussed how 45% of our survey participants cited resource constraints as […]
The IT Maturity Level: A Model in Higher Ed
Where is your IT department on the IT maturity level scale? Ad-Hoc with no defined measures? Or maybe you have some process or system in place to control your requests. No matter where you land, there is always room for improvement. When TeamDynamix conducted a pulse study to evaluate IT maturity among Higher Ed institutions, […]
K-12 Districts Face New Challenges In 2020
Lack of Resources in K-12 Districts Grow As districts range in size and scope one thing has remained a constant for K-12 Districts, they are being tasked to do more with less. This increase in responsibility has led to the adoption of self-service knowledge bases. Roughly 7 out of every 10 districts surveyed stated that […]
Why State & Local Governments are Moving to One Platform for ITSM and Project Management
The total forecasted spend in state and local government for 2018 is $3.25 trillion.¹ Since this massive sum largely comprises taxpayer dollars, state and local governments need to be prudent about delivering services and managing projects on time, on budget and to citizen expectations. But with information and tools distributed across multiple platforms, organizations often lack […]
States and localities spent an estimated $103B on tech – are IT leaders ready?
There is a wave of tech spending that’s been growing at the state and local level, and thanks to the proliferation of digital transformation and smart cities initiatives, there’s no sign of it slowing down. Consider the following: States and localities spent an estimated $103 billion on IT in 20181. Smart city initiatives are expected […]
University of Montana Optimizes ITSM Processes
View All Resources Resources Customer Stories U of Montana Optimizes ITSM Processes with ‘Health Check’ Improve ITSM Processes Identify areas that can be improved for better team productivity and outcomes. Realizing a Strong ROI A few simple changes have quickly translated to ‘quick wins’. In-depth Review The health check process produced an in-depth report with […]
Why More Schools Should Consider Implementing a One Stop Service Center
As a college student, I don’t know many of my peers that have plenty of “time to kill.” We live very busy lives trying to juggle academics, involvement on campus, work/internships, and a social life. One of the last things a student wants to spend their precious free time doing is running around campus and […]
What Do Students Really Want from IT?
The days of chalkboards, notepads, and paperback books are dwindling as technology is taking over the education sector. Now, most students read their textbooks online, take their quizzes from a laptop, and learn on a screen. With technology taking a central role in education, what do students really want from IT in this new age […]
The 2018 TDX Higher Ed Pulse Study is Here and This is What We Learned
For the third year in a row, the issue of resource constraints (at 47%) continues to top the list of key challenges for 2018 among higher-ed IT professionals by a sizeable margin. To show just how prevalent this issue is across the board, the second-highest vote-getter—IT security and compliance—came in at a distant 13%. So, […]
From the West to a New Frontier
Is your help desk software making the grade? Perhaps your current solution is homegrown, or maybe it just doesn’t follow industry best practices. Either way, this can create a blind spot within your IT operations that makes it difficult to deliver quality customer service—consistently—and make the best use of the resources you have. Regardless of the […]