Chatbot Frustration: Chat vs Conversational AI
As interest in AI skyrockets, organizations are looking for the best ways to incorporate AI into their businesses and better serve customers and end-users. In IT, one way to bring in AI is through the use of chat for self-service. However, many existing chatbots have left a bad taste as they are too simple and […]
The Rise of Digital Vanguards and Enterprise Service
As CIOs face pressure to deliver successful digital transformation projects despite budget constraints and growing demands from leader, a new role is emerging according to a new report from Gartner. Digital Vanguards, Gartner reports, are defined as a select group of CIOs and CxOs (Chief Experience Officer) who achieve significantly higher rates of success when […]
CIO Tips: Key Benefits of Codeless ITSM
When CIOs look at their 5-year tech plans, they are often challenged to migrate spending away from basic ‘keep the lights on’ investments toward more strategic and transformative endeavors. When looking at the IT budget, it is important to look at the actual tech costs as well as the administrative costs associated with supporting the […]
Work Better Together with a One-Platform Approach to Service Management
As businesses become increasingly reliant on technology to streamline their processes, it’s important for IT teams to have the right tools at their disposal to ensure that they can meet the needs of their organization. One of the ways to achieve this is by having IT Service Management (ITSM), Project Portfolio Management (PPM) and Integration […]
Achieving Digital Transformation with the Right ITSM Platform
Digital transformation is redefining the way modern companies operate, making them more agile, efficient and competitive. As businesses strive to meet the evolving needs of customers and stay ahead of the competition, there’s growing recognition of the importance of embracing and leveraging new digital technologies. However, modernizing legacy systems is often seen as a daunting […]
Software, IT Services Growth Expected to Boost IT Spend in 2025
In a new report from Gartner, worldwide IT spending is forecasted to grow by 9.3 percent in 2025, to $5.72 trillion, compared to spending in 2024. Spending on software and IT services is expected to drive this growth, along with spending on generative AI. “Current spending on generative AI (GenAI) has been predominantly from technology companies building […]
Streamline Your Business Operations with A Single Platform for Work Management
A key to being successful as a business or organization often hinges on the ability of the business to be agile and competitive. IT Service Management (ITSM), Project Portfolio Management (PPM), Integration Platform as a Service (iPaaS) and conversational AI are four essential components of work management that can help organizations achieve this agility. Let’s […]
Kish Bancorp Improves Loan Origination Process and More with No-Code ITSM/ESM Platform
Back to Resources Resources Customer Stories Kish Bancorp Improves Loan Origination Process and More with No-Code ITSM/ESM Platform Customized Service Catalogs With a no-code platform, IT can create customized catalogs of service and better track the types of problems and service requests that come in across the organization. Using this data, Kish Bancorp can offer […]
Advice for CIOs Navigating the Challenges of Digital Transformation
CIOs often face numerous challenges while undergoing digital transformation within their organizations. According to Gartner, digital transformation refers to anything from IT modernization to digital optimization, to the invention of new digital business models. For many, digital transformation refers to the integration of digital technology into all areas of a business or organization, resulting in fundamental […]
People, Processes, Technology the Keys to Digital Transformation Success in Financial Services
In a recent survey conducted by TeamDynamix in partnership with InformationWeek, 45 percent of financial services companies say they struggle with moderately low to very low ITSM maturity. In addition, 43 percent of those surveyed said their top challenge in ITSM is excessive manual processing or insufficient automation. In fact, 60 percent of respondents said […]
AgSouth Farm Credit Transforms IT Service Desk
View All Resources Resources Customer Stories AgSouth Farm Credit Uses No-Code ESM for Digital Transformation 50% Faster Resolution With improved workflow and automation, the team has decreased both response time and resolution time by 50% – transforming the IT Service Desk. Expedited On/Off-boarding The platform has reduced the time it takes to onboard a new […]
Conversational AI Chat vs. Traditional Chatbot for ITSM
Did you know that 76 percent of chatbot users report frustration with their current chatbot? With that kind of number, it’s not surprising that many companies are hesitant to invest in chatbots as part of an IT Service Management (ITSM) strategy. However, that same study from TeamDynamix and CIO.com found that when conversational AI chatbots […]