The Year of ITSM Modernization: Agility, Automation and AI Take Center Stage

chatbot for ITSM using Conversational AI

TeamDynamix Outlook: Key Trends for ITSM in 2025 – The Rise of No-Code Automation and AI is Driving Agility and Easing IT Teams’ Burden Amid Increasing Demands  TeamDynamix, Columbus, Ohio, January 28, 2025 – IT leaders are rapidly adopting automation and AI to fuel IT Service Management (ITSM) modernization initiatives. As demands for IT resources […]

UND Offers Better, Faster IT Service with AI Chatbot

University of North Dakota Conversational AI

Back to Resources Resources Customer Stories UND Offers Better, Faster IT Service with AI Chatbot No-code Intent Building Using the no-code, drag-and-drop intent builder, UND has built more than 150 intents and scenarios for the chatbot, including an integration with BeyondTrust and the automation of support ticket creation for technicians. Faster Resolution UND says the […]

A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk

Conversational AI Chat WesternU

Back to Resources Resources Customer Stories Enhancing Self-Service and Reducing Drain on the IT Helpdesk with Conversational AI Quickly Deployed AI Chat With TeamDynamix Conversational AI, WesternU had a seamless implementation and tied the chatbot into its existing automation platform enabling end users to take action from the chat. Reduced Drain on IT WesternU estimates […]

Chatbot Frustration: Chat vs Conversational AI

Conversational AI changes the way we chat for IT service delivery and self-service

As interest in AI skyrockets, organizations are looking for the best ways to incorporate AI into their businesses and better serve customers and end-users. In IT, one way to bring in AI is through the use of chat for self-service. However, many existing chatbots have left a bad taste as they are too simple and […]

Streamline Your Business Operations with A Single Platform for Work Management

itsm and ppm together

A key to being successful as a business or organization often hinges on the ability of the business to be agile and competitive. IT Service Management (ITSM), Project Portfolio Management (PPM), Integration Platform as a Service (iPaaS) and conversational AI are four essential components of work management that can help organizations achieve this agility. Let’s […]

Conversational AI Chat vs. Traditional Chatbot for ITSM

Did you know that 76 percent of chatbot users report frustration with their current chatbot? With that kind of number, it’s not surprising that many companies are hesitant to invest in chatbots as part of an IT Service Management (ITSM) strategy. However, that same study from TeamDynamix and CIO.com found that when conversational AI chatbots […]

Conversational AI Chat: A Game Changer for Self-Service Portals

Conversational AI chatbots are redefining the way businesses operate. But what exactly is a conversational AI chatbot? Unlike traditional chat methods that rely on pre-set responses, conversational AI chatbots utilize natural language processing and understand intent. While they do need to be trained, with conversational AI you can facilitate more complex conversations and resolve issues […]

FSU Takes IT Self-Service to the Next Level With Conversational AI

FSU conversational AI chat

Back to Resources Resources Customer Stories FSU Takes IT Self-Service to the Next Level With Conversational AI Personalized Conversations With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access a variety of data such as address information, provision software licensing and more – any data element stored in […]

Can Conversational AI Improve IT Service Management?

ITSM modernization with chatbot conversational ai

A growing trend in service management and delivery is the integration of chatbot functionality into an organization’s existing IT Service Management (ITSM) platform. By implanting a chat tool with your ITSM software, you can supercharge your self-service capabilities. It’s important to note, that traditional chatbots don’t fare as well as those built on conversational AI. […]

5 Reasons You Need a Conversation AI Chatbot on Your Self-Service Portal

Conversational AI Chatbot with Enterprise Integration and Automation

In today’s rapidly evolving digital landscape, companies are constantly seeking innovative ways to improve their IT Service Management (ITSM) processes in order to better serve customers and clients. One such cutting-edge solution is the use of conversational AI-powered chatbots. These intelligent conversational AI chatbots have the potential to revolutionize the way IT support is delivered […]