Chatbot Frustration: Chat vs Conversational AI
As interest in AI skyrockets, organizations are looking for the best ways to incorporate AI into their businesses and better serve customers and end-users. In IT, one way to bring in AI is through the use of chat for self-service. However, many existing chatbots have left a bad taste as they are too simple and […]
Streamline Your Business Operations with A Single Platform for Work Management
A key to being successful as a business or organization often hinges on the ability of the business to be agile and competitive. IT Service Management (ITSM), Project Portfolio Management (PPM), Integration Platform as a Service (iPaaS) and conversational AI are four essential components of work management that can help organizations achieve this agility. Let’s […]
Conversational AI Chat vs. Traditional Chatbot for ITSM
Did you know that 76 percent of chatbot users report frustration with their current chatbot? With that kind of number, it’s not surprising that many companies are hesitant to invest in chatbots as part of an IT Service Management (ITSM) strategy. However, that same study from TeamDynamix and CIO.com found that when conversational AI chatbots […]
Conversational AI Chat: A Game Changer for Self-Service Portals
Conversational AI chatbots are redefining the way businesses operate. But what exactly is a conversational AI chatbot? Unlike traditional chat methods that rely on pre-set responses, conversational AI chatbots utilize natural language processing and understand intent. While they do need to be trained, with conversational AI you can facilitate more complex conversations and resolve issues […]
FSU Takes IT Self-Service to the Next Level With Conversational AI
Back to Resources Resources Customer Stories FSU Takes IT Self-Service to the Next Level With Conversational AI Personalized Conversations With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access a variety of data such as address information, provision software licensing and more – any data element stored in […]
Can Conversational AI Improve IT Service Management?
A growing trend in service management and delivery is the integration of chatbot functionality into an organization’s existing IT Service Management (ITSM) platform. By implanting a chat tool with your ITSM software, you can supercharge your self-service capabilities. It’s important to note, that traditional chatbots don’t fare as well as those built on conversational AI. […]
5 Reasons You Need a Conversation AI Chatbot on Your Self-Service Portal
In today’s rapidly evolving digital landscape, companies are constantly seeking innovative ways to improve their IT Service Management (ITSM) processes in order to better serve customers and clients. One such cutting-edge solution is the use of conversational AI-powered chatbots. These intelligent conversational AI chatbots have the potential to revolutionize the way IT support is delivered […]
Navigating 3 Common IT Service Management Challenges
IT Service Management (ITSM) is a critical component of successful IT operations. As businesses increasingly rely on complex and diverse IT environments, ensuring seamless service delivery, and optimizing resources with the right ITSM software has never been more pivotal. Today, IT organizations face a range of significant challenges that can impact the effectiveness and efficiency […]
Bowdoin Expedites Service with Conversational AI
Back to Resources Resources Customer Stories Bowdoin Enables Conversational AI to Deliver Faster Service Personalized Experience With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access HR data such as address information, software licensing and more – any data element stored in the ecosystem can […]
CIO Study: Chatbot Frustration and the Promise of Conversational AI
Back to Resources Resources Ebooks Traditional chatbots aren’t working. In fact, this study shows that 76 percent of customers report user frustration with existing chatbot solutions on a regular basis. Learn how conversational AI is changing the game for chat and boosting IT self-service. Download PDF Expand Fullscreen You might also like