Smarter Service Management: Codeless, Integrated and AI-Ready

One Platform for ITAM, PPM, iPaaS and AI-Powered Service Management

CIOs are facing growing pressure to modernize IT operations while also extending service delivery across the organization. But for many, the landscape is fragmented. Teams are juggling disconnected systems for IT Service Management, asset tracking, project planning, integrations, automations and now AI chat and virtual assistants. The result is tool sprawl, inconsistent data and rising […]

5 Benefits of Using AI Chatbots on Self-Service Portals

Conversational AI transforms chat with NLP and enterprise integration with automation

Imagine a world where your customers or employees can find solutions to their problems swiftly, without having to wait in a long queue on a call or for an email response. That’s the power of self-service portals – an essential tool in today’s digital-first business landscape. But do you know what can make a self-service […]

The Efficiency Imperative: Why IT Leaders Are Moving to No-Code ITSM Platforms

IT Operational Efficiency

Efficiency is a hot topic in every industry right now. Considering the current economic and operational climate, it’s no surprise that CIOs and IT leaders are being asked to do the impossible: deliver faster, more seamless service while reducing IT spending and operating with leaner teams. At the same time, the pressure around digital transformation […]

The Keys to Improving Your IT Chatbot Success

conversational AI chatbot

As interest in AI in IT grows, there’s still a lot of skepticism around the use of chatbots. And this skepticism is well deserved. A recent market study from CIO.com found that nearly 76 percent of chatbot customers report user frustration with existing solutions. That’s a HUGE number. So how can the chat experience be improved? Conversational […]

InformationWeek Report: State of Chatbots and Conversational AI

chatbot itsm

Back to Resources Resources Ebooks When it comes to IT self-service, chatbots are missing the mark, according to this report. Instead, companies are leaning towards smarter chatbot technology—conversational AI. With conversational AI chatbot, organizations can engage in better customer service, reduce friction and provide a better 24/7 service solution. Download PDF Expand Fullscreen You might […]

The Year of ITSM Modernization: Agility, Automation and AI Take Center Stage

chatbot for ITSM using Conversational AI

TeamDynamix Outlook: Key Trends for ITSM in 2025 – The Rise of No-Code Automation and AI is Driving Agility and Easing IT Teams’ Burden Amid Increasing Demands  TeamDynamix, Columbus, Ohio, January 28, 2025 – IT leaders are rapidly adopting automation and AI to fuel IT Service Management (ITSM) modernization initiatives. As demands for IT resources […]

UND Offers Better, Faster IT Service with AI Chatbot

University of North Dakota Conversational AI

Back to Resources Resources Customer Stories UND Offers Better, Faster IT Service with AI Chatbot No-code Intent Building Using the no-code, drag-and-drop intent builder, UND has built more than 150 intents and scenarios for the chatbot, including an integration with BeyondTrust and the automation of support ticket creation for technicians. Faster Resolution UND says the […]

A Health Professions University Adopts Conversational AI with Automation to Enhance Self-Service, Reduce Drain on IT Helpdesk

Conversational AI Chat WesternU

Back to Resources Resources Customer Stories Enhancing Self-Service and Reducing Drain on the IT Helpdesk with Conversational AI Quickly Deployed AI Chat With TeamDynamix Conversational AI, WesternU had a seamless implementation and tied the chatbot into its existing automation platform enabling end users to take action from the chat. Reduced Drain on IT WesternU estimates […]

Chatbot Frustration: Chat vs Conversational AI

Conversational AI changes the way we chat for IT service delivery and self-service

As interest in AI skyrockets, organizations are looking for the best ways to incorporate AI into their businesses and better serve customers and end-users. In IT, one way to bring in AI is through the use of chat for self-service. However, many existing chatbots have left a bad taste as they are too simple and […]

Streamline Your Business Operations with A Single Platform for Work Management

itsm and ppm together

A key to being successful as a business or organization often hinges on the ability of the business to be agile and competitive. IT Service Management (ITSM), Project Portfolio Management (PPM), Integration Platform as a Service (iPaaS) and conversational AI are four essential components of work management that can help organizations achieve this agility. Let’s […]