InformationWeek Report: State of IT Service Management in Hospitality
Back to Resources Resources Ebooks A new report on the state of IT Service Management in Hospitality shows IT leaders in the industry are most concerned with security, data management and integrity and a lack of IT resources and automation. Read on to see how the industry plans to address these concerns. Download PDF Expand […]
The Benefits of Digital Transformation for IT Leaders: Streamlining Processes, Improving Communication and Real-Time Reporting
For many IT leaders, the ever-evolving landscape of technology presents a unique set of challenges. One of the biggest service management concerns is how to streamline processes, improve communication between various teams and ensure resources are properly managed so projects can be completed on time and within budget. Additionally, there needs to be an efficient […]
InformationWeek Report: State of IT Service Management in Retail
Back to Resources Resources Ebooks A new report on the state of IT Service Management in Retail shows the industry as a whole remains very immature in their ITSM processes. Top concerns for retail IT leaders include security and compliance, data management and integrity and a lack of resources to address high ticket volumes. Download […]
Is Your IT Service Desk Overwhelmed? Tips for Reducing IT Drain
Back to Resources Resources Ebooks It is not hard for your IT Service Desk to become overwhelmed. Take a look at key strategies to deploy to help reduce IT Service desk resource drain. From reduced administrative tasks to automating manual processes to improving self-service adoption … there are many steps you can take to help […]
InformationWeek Report: State of IT Team Resource Drain Study
Back to Resources Resources Ebooks IT leaders are adopting automation to help prevent burnout while delivering faster, better service. With 58% of IT teams spending weeks and even months on scut work; no-code automation can change this. From onboarding employees to password resets and AD updates – what can you do to relieve IT team […]
Healthcare IT Leaders Modernize ITSM with Automation
Back to Resources Resources Ebooks Healthcare organizations today are more challenged than ever when it comes to managing heavy workloads – this is especially true in healthcare IT. Learn how organizations are using automation and modern IT Service Management tools to lessen the burden on IT departments. Download PDF Expand Fullscreen You might also like
CDG Whitepaper: Supercharging the IT Service Desk for Public Sector
Back to Resources Resources Ebooks As public sector leaders focus on digital transformation and modernization efforts – they’re embracing Enterprise Service Management (ESM), automation and AI with the goal of providing a new level of transparency and support to employees and citizens. Learn more in this report from the Center for Digital Government. Download PDF […]
Emerging Integration and Automation Trends You Should Know
If you’re in IT, then you know that integration and automation are essential pieces to your IT Service Management (ITSM) strategy and keeping everything running smoothly. But what are the latest trends when it comes to ITSM and integration and automation with iPaaS (integration platform as a service)? In this blog post, we’ll fill you […]
ITSM Best Practices: Should My ITSM include iPaaS?
As technology continues to evolve, businesses have started to rely more and more on IT to carry out their operations – this is especially true for businesses and organizations working to modernize their service and project management and delivery. For many, IT Service Management (ITSM) with integration and automation through iPaaS (integration platform as a […]
Shaner Hotel Group Adopts Flexible ITSM
View All Resources Resources Customer Stories Shaner Hotel Group Improves IT Service with Flexible ITSM Flexible ITSM Software Flexible ITSM software lets you quickly and easily build workflow. Reduced Call Volume A move to self-service with improved ticket triage and workflow. Enterprise Service Go beyond IT for true enterprise service management for HR, Facilities and […]
3 Major Benefits of Investing in a Codeless Integration and Automation Tool (iPaaS)
Integration and automation are essential for achieving digital transformation. Companies that can successfully leverage these as part of their digital transformation strategy have the potential to gain a major edge over their competition. A codeless integration and automation tool, or iPaaS, is an invaluable asset in this effort, offering numerous benefits for businesses and organizations […]
How Enterprise IT Teams Can Leverage a Modern Integration and Automation (iPaaS) Platform
The past decade has seen unprecedented growth in the role, importance and challenges faced by enterprise IT teams. The growth in SaaS app usage by companies is about 30% on average with IT and security departments growing their app usage at a whopping 75% or more over the past couple of years. As a result, enterprise systems teams that are responsible for entire areas of systems […]