East Carolina University

Case Study

East Carolina University Extends ITSM

Transitioning to a Holistic Approach to Service Management Across Campus

IT leadership and end users at East Carolina University (ECU) were facing a series of challenges using old, disparate tools to carry out service management functions. The process of generating reports was problematic and administrative tasks required workarounds and far too much time. Improving the user experience for the university community and enabling greater reporting abilities with campus teams at ECU were two primary goals, but they could not accomplish either with their existing tools.

When ECU began the search for a new solution, they focused on dedicated Project Portfolio Management (PPM). But that quickly changed after learning TeamDynamix can do both PPM and IT Service Management (ITSM) within a single platform. ECU personnel who work both tickets and projects simply do not want to use multiple systems; they want one solution that serves both functions.

Download the case study to get the whole story and find out how TeamDynamix helped East Carolina University save 152 hours and reduce annual costs by $15K.
“There are tools that don’t do half of what TeamDynamix does and are far more expensive.”

– Hector Molina, Director, Central Project Office, ITCS