Southern California University
of Health Sciences (SCUHS)


Case Study

SCUHS Break Out of the Mold

Deploying TeamDynamix Enterprise Service Management across Campus:
Addressing IT, Facilities, and Marketing on One Platform

For the last 10 years, C.W.J. “Joe” Eggleston has served as Executive Director of Auxiliary Operations and Physical Plant at Southern California University of Health Sciences (SCUHS), providing the campus with maintenance and construction services. During most of that time, communicating service requests at SCUHS was haphazard at best. “Requests were passed along through e-mail, post-it notes, or a tug-on-a-sleeve in a hallway,” says Eggleston.

After the SCUHS Physical Plant’s initial efforts to streamline processes with a freeware system had proved to be inefficient, they turned to TeamDynamix. Following the implementation of TeamDynamix IT Service Management (ITSM) and Project Portfolio Management (PPM), SCUHS was able to carry out a Universal Service Strategy. This approach focused on utilizing TeamDynamix to address the needs of three departments – IT, Facilities and Marketing – with a single platform.

Those otherwise disparate groups are now linked together with the same processes and functioning efficiently on one system all throughout campus.

Read the full case study to learn more about how SCUHS is improving response times and enhancing service delivery.
“Today the support wing of SCUHS is significantly better off with TeamDynamix functioning as our Help Desk.”
– C.W.J. “Joe” Eggleston has served as Executive Director of Auxiliary Operations and Physical Plant