Three Signs It’s Time to Upgrade Your IT Service Management Tool
We’ve all experienced the frustration of using a system or tool that no longer meets our needs. You know the drill – trying to work around its limitations, adapting your work to fit its flaws until you can finally make the switch to something better. Or maybe you’re part of a company that’s resistant to […]
What is Project Portfolio Management (PPM)?
Most of us have used spreadsheets, index cards and sticky notes (or maybe even napkins…) to organize project tasks, especially in our personal lives. But when projects grow into something larger and more complex than those methods can easily support, especially when these projects are intended to deliver some type of benefit to your business, […]
Struggling with an Integration Backlog? You Need iPaaS
A recent market study between IDG and TeamDynamix found that a staggering 89 percent of respondents from businesses of all sizes and industries are dealing with a data integration backlog regardless of whether they handle integrations in-house or with the help of a third party. That’s huge. What’s to blame for this? Many organizations say […]
IT Leaders in Hospitality Want More Automation, Expansion to ESM
The hospitality industry supports an increasingly digitized portfolio of businesses that span a range of specialties and can include everything from hotels, restaurants, and bars to theme parks, tourist attractions, and casinos. So it’s no surprise that when asked, IT leaders in hospitality say they want more automation, better self-service and the ability to extend […]
ESM and the Future of ITSM Software: How to Accelerate Enterprise Service Adoption
As organizations have come to recognize the importance of Enterprise Service Management (ESM), some IT Service Management platforms have recognized the need to be designed in a way that can seamlessly adapt from ITSM to ESM. To be successful at ESM adoption, whatever ITSM platform you use needs capabilities that go beyond ‘ticketing’ – such […]
6 Tips for Finding the Right iPaaS Integration and Automation Platform
In the last decade, organizations have found themselves needing to evolve to meet the needs of a growing, fast-paced technology-driven customer base. For larger enterprises, often bogged down by legacy processes and tech stacks, this can present some challenges. As a result, we’re seeing a trend where lines of business within an organization are purchasing and […]
2024 IT Predictions: Driving More Efficiencies with Automation, ESM
There’s been a lot of evolution in the last few years when it comes to IT Service Management. From pivoting to systems to support remote work and learning during the 2020 pandemic to the ongoing support of hybrid and remote workforces post-pandemic – ITSM has had to evolve quickly to meet demands. Now, many organizations […]
Combating Resource, Budget Limitations with Codeless Platforms
From IT Service Management (ITSM) to Integration Platforms as a Service (iPaaS), organizations are seeking no-code platforms that allow for faster, more flexible deployment. Since early 2020, the global pandemic has caused a shift in the way businesses operate. Many find themselves running with limited resources and limited budgets. In addition, IT skills shortages are […]
The 5 Benefits of an Enterprise Service Management Approach to Service Delivery
Enterprise Service Management (ESM) has been a buzzword in the IT industry for some time now, and for good reason. It offers many benefits for organizations looking to streamline their service delivery processes, enhance their customer experience and drive business value both within IT and other departments as well – including HR, marketing, finance and […]
Calculating the Time Wasted on Repetitive Manual Tasks
Anyone working the helpdesk in IT can tell you they spend a lot of time handling requests for things like password resets, name changes and other common IT ticket clean-up tasks. But just how much time? The answer might surprise you. A recent study from InformationWeek found: 58% of organizations say their IT team spends […]