Getting IT Service Management Right – 7 Key Building Blocks
The IT team is often the backbone of any organization and because of this, they find themselves oscillating between putting out fires and planning for the future. Every day hundreds, even thousands, of IT tickets are submitted – some as simple as needing help setting up a monitor, and some more complex dealing with issues […]
Smart Service Management: Working Better Together with a Connected Enterprise
For the last decade, there’s been a migration away from simple IT Service Management (ITSM) towards Enterprise Service Management (ESM). And more recently, this shift has evolved further into something we’re calling Smart Service. What does Smart Service mean? When you invest in Smart Service for your organization, you’re investing in service management that connects […]
Extending Enterprise Service Management (ESM) with Enterprise Integration & Automation
When contemplating the use of automation and integration as part of a broader Enterprise Service Management (ESM) strategy, it’s important to consider the different ways a tool like iPaaS (integration platform as a service) can be used to extend ESM even further. With the right ESM platform, businesses can integrate multiple systems, processes and data […]
Reimagining IT Service: The Rise of Self-Service Among Gen Z and Millennials
In an era where customer service is rapidly evolving, understanding the preferences of Gen Z and millennial customers and end-users is crucial. These tech-savvy generations have a clear inclination towards self-service, a trend that IT departments cannot afford to overlook. In this blog post, we’ll delve into the statistics underscoring this shift to self-service and […]
Working Better Together – How Organizations Can Better Manage Collaboration Across Teams
When you look across any organization, you can find groups or departments working together in various ways – sometimes it’s figuring out a project, other times it’s completing a service request. For instance, there could be a request to marketing for creative support, a request to HR to change a name or a request from […]
Boosting Employee Engagement: The Power of Using Automation to Reduce Toil in IT
In a recent study by Gartner, it was found that only 31% of employees report being engaged at their jobs. This alarming statistic signals a critical need for change in the workplace – especially in IT departments – if businesses and organizations want to retain their most talented employees. “Despite organizations making investments in engaging […]
What is ITIL Change Management?
What is ITIL Change Management? ITIL change management is fundamental when it comes to having a mature IT organization. ITIL change management improves visibility and brings assets, configuration items, change requests, tickets and projects all together on one configuration management database (CMDB). And while change management is a critical component of improving an organization’s IT maturity, […]
Getting Started with IT Service Change Management
IT service change management is the process of identifying, classifying, controlling, communicating and reviewing changes that may affect IT services. The Information Technology Infrastructure Library (ITIL) is one of the key IT frameworks that address IT service change management. In TeamDynamix, IT service change management is all handled within Ticketing Applications. IT Service Change Management Process […]
Don’t Let Low ITSM Maturity Cost You Time and Money
A recent study from InformationWeek revealed only eight percent of organizations feel they operate at a very high level of IT Service Management (ITSM) maturity – meaning their ITSM technology is fully optimized, with all processes and standards in place. And when you consider that 40 percent of the same organizations surveyed for the study […]
ITSM Best Practices: Automating IT Service Management
Did you know nearly 41 percent of organizations say they are struggling with excessive manual processing and a lack of IT Service Management (ITSM) automation? A recent survey from Information Week lists lack of automation as one of the biggest ITSM challenges, just behind a heavy reliance on IT to administer ITSM. In today’s age […]
IT Spending Expected to Grow in 2024 Thanks to AI
According to Gartner, worldwide IT spending is projected to total $5.1 trillion in 2023 – that’s an eight percent increase compared to 2023 spending. So what’s driving this uptick in spending? AI and automation – though not as much as you’d think. “In 2023 and 2024, very little IT spending will be tied to GenAI,” John-David […]
Driving ITSM Self-Service Portal Adoption
As IT Service Management (ITSM) continues to evolve, IT leaders across industries are looking for new ways to improve service delivery. A recent TeamDynamix market study found that 78 percent of IT organizations feel the squeeze of resource constraints. In fact, it’s been listed as the top challenge for the past several years. So how can […]