Mitigate IT Employee Fatigue with the Right ITSM Platform
A recently published article from Gartner highlights steps CIOs should take to help mitigate IT employee fatigue. According to the article, employees are still dealing with an unprecedented amount of change – a trend that started with the COVID pandemic – and all of this change is causing employee fatigue. “Any employee is dealing with […]
IT Service Management Tips: A Guide to ITIL Events Classifications
When an organization wants to improve its IT maturity, they often start by building a solid foundation for IT Service Management (ITSM) using the ITIL framework. The Information Technology Infrastructure Library, or ITIL as it’s commonly referred to, describes the processes, procedures, tasks and checklists that organizations can apply as part of an overall IT strategy. It has […]
Uniting Service and Project Management: The Key to IT Success
IT leaders often face numerous challenges when it comes to managing service and project requests. Dealing with multiple ticketing and project management tools can lead to inefficiencies, miscommunication and wasted resources – especially if every department has its own set of tools and processes. However, there is a solution that can streamline operations and foster […]
The Benefits of Using Project Portfolio Management Organization-Wide
Project Portfolio Management (PPM) is a powerful tool that businesses and organizations can use to manage and optimize projects. PPM enables companies to have a centralized view of their projects – including all timelines, budgets and resources allocated – allowing them to plan the distribution of resources efficiently, manage risks effectively and align project objectives […]
What to Look for When Evaluating Conversational AI Vendors for ITSM
Conversational AI is emerging as a new technology to enhance existing IT Service Management strategies and improve the customer experience. Conversational AI has the potential to revolutionize IT operations and customer support – enabling businesses to enhance their existing IT service offerings and empower customers with better self-service support. In this blog, we’ll discuss the […]
Understanding The Importance of WCAG Compliance
Understanding the Importance of WCAG Compliance For many organizations accessibility is a priority. Managers will seek out service solutions that are WCAG compliant out-of-the-box so that they don’t have to make adjustments on their own to ensure accessibility. With TeamDynamix portals, you can be confident that you are meeting all requirements. For example, we include […]
How Enterprise Service Management Supports Digital Transformation
Digital transformation is the integration of digital technologies into all aspects of a business, fundamentally changing how organizations operate and deliver value to customers. As businesses continue to evolve, Enterprise Service Management (ESM) has become an essential IT strategy to support this digital transformation journey. In this blog post, we will delve into the concept […]
Why iPaaS and IT Service Management Belong Together
As the world of IT continues to change and evolve, so too must the tools and processes that support it. One area that has seen significant changes in recent years is iPaaS (integration platform as a service) – an integration and automation tool. This relatively new technology is quickly gaining traction as a way to […]
Using Card Walls and Agile Method Beyond IT
As more and more companies move to support a hybrid work model, many are shoring up processes and implementing methods for completing projects and work. Many of these project management methods are common in IT practices but are now being expanded to work outside IT across all departments, from marketing and finance to HR. One […]
iPaaS: The Key to Seamless System Integration and Automation
As businesses grow and evolve, so do their IT systems and processes. With the rapid pace of technological advancements, organizations are increasingly adopting various cloud-based applications, data storage solutions and software platforms to streamline their operations. However, the challenge lies in integrating these diverse systems and automating processes to ensure seamless communication and data exchange. […]
IT Spending Predicted to Grow, Tech Talent Shortage Continues
According to Gartner, worldwide IT spending it predicted to grow by at least 5.5 percent in 2023 when compared to 2022 – this is despite many challenges including a tech talent shortage and economic turbulence. In a press release on the topic, John-David Lovelock, Distinguished VP Analyst with Gartner, said, “Macroeconomic headwinds are not slowing […]
The Strategic Advantages of a Project Management Process
Project Management for Strategic Advantage Projects can be rewarding and even fun to work on, but if a project doesn’t deliver a tangible net benefit to an organization, all that time, effort and money invested into it is wasted. And for that reason, many organizations rely on a Project Portfolio Management (PPM) process to help […]