Overcoming Modernization Challenges in State and Local Government with Enterprise Integration and Automation (iPaaS)
City and county governments are looking to modernize. What does this mean? For most governments, this means finding a way to sunset legacy systems in favor of more modern cloud offerings. But this can be a daunting task for governments that often struggle with limited budgets and resources. In fact, at the 2021 Digital Communities […]
The Gratz Bank Finds Success with ESM Approach to ITSM
Timely and reliable IT Service Management (ITSM) is critical for most organizations, but especially for those in the banking and financial industry. Systems need to run smoothly and securely, and any downtime or security issues can be very costly. To meet these challenges, IT staff need comprehensive visibility into technology operations, as well as sound […]
CIOs Talk Reasons for Investing in iPaaS for Data Integration and Automation
As organizations have had to quickly embrace a more digital experience to properly service end-users and customers, CIOs have been looking for new ways to maintain a high level of service with a distributed workforce and limited resources. Many CIOs now have initiatives around modernization and digital transformation – all aimed at better access to […]
How Higher Education Institutions Can Leverage Integration Platform as a Service (iPaaS) to Achieve Strategic Goals
It’s no secret higher education in the US is facing a rapidly changing landscape and new challenges. The move to remote learning due to the Covid-19 pandemic has accelerated a trend toward online and distance learning, while mounting student debt has led some to question the value of a university education. To offset these challenges, it’s become critical for […]
What to Do When IT Ticket Volume Is Out of Control: Lessons from Florida Southwestern State College
Like many IT departments, when the pandemic hit in early 2020 the IT department at Florida Southwester State College was flooded with requests from students, faculty and staff. From students needing technology to complete virtual learning, to faculty and staff having issues with Zoom – the IT staff was overwhelmed with requests but set up […]
The Right ITSM Tool Makes A Difference – Lessons from Elon University
Elon University, a mid-sized private university in North Carolina, wanted to optimize their IT service delivery experience but was feeling held back by their current IT Service Management (ITSM) software. According to Patrick Donohue, Assistant CIO and Director of Campus Technology Support, they were challenged by systems that couldn’t flex to meet the university’s growing […]
COVID-19 Contact Tracing with TeamDynamix ITSM – The University of Dayton Story
Like schools and universities throughout the world, when the COVID-19 pandemic hit in 2020 the University of Dayton was looking for creative ways to safely bring back students, faculty and staff back to campus for the fall 2020 semester. A TeamDynamix customers for a number of years, Senior Director of IT Services, Jamie Luckett realized […]
Adopting A Mature IT Service Management Approach
To succeed in maturing your organization’s approach to IT Service Management (ITSM), you must bring together three key elements: people, processes and technology. Without any one of these, your attempts to scale and improve your service management delivery will fail. Cornell University is a great example of how you can optimize processes and bring in […]
CIO Priorities Take Aim at IT Resource Drain
While CIO priorities have remained fairly consistent over the last few years, we can expect to see priorities shift somewhat in the year ahead and beyond in a post-pandemic world. For example, this seismic event exposed the need to further expand digital access, connectivity, and IT support services, and bolster or even rethink remote-work capabilities. […]
When the PMO Gets Better Visibility to Resources
All too often, the PMO cannot appropriately manage projects, schedules, and resources because of missing information. For many, resource availability is not truly visible because their time is split across project work and other duties – primarily IT Service delivery. So as a project manager, you may think you have open capacity on your team […]
Navigate Digital Transformation in 2021 & Beyond with iPaaS
There’s no question the digital roadmap for nearly every business has accelerated greatly in 2020 to meet skyrocketing demands for remote work forces and virtual learning. As a result, it should be no surprise that the average number of software applications a business runs on any given day exceeds 130. That means there are more than 100 […]
Using APIs Without iPaaS Puts Your Business At Risk
The use of application programming interfaces (APIs) is critical to many businesses and organizations – providing the necessary connections between software components. On average, businesses manage more than 300 APIs. Unfortunately, APIs have a number of vulnerabilities that cybercriminals love to take advantage of. According to TechCrunch, APIs can be misconfigured, or otherwise vulnerable, and be used […]