How iPaaS Enables Rapid and Intuitive Integration
Organizations, on average, manage 130 different software applications. Tracking all the activity within each of these can become an enormous task, which creates a great need for an integrated platform. Being able to create integrations in a quick manner allows for much more efficient processes when it comes to managing these different applications, and that […]
The Changing Landscape of ITSM Software: Why Automation and Integration Are Now Basic Requirements
We’ve heard it for years; the IT service desk is resource-constrained. IT Service Management software that has promised to help is instead draining resources due to the high administrative burden. Meanwhile, the service request volume has increased substantially as the proliferation of point solutions has exploded. Most service organizations are also spinning their wheels when […]
Creating Workflows to Send Data from End-User ID Card Device to the IT Service Management Ticketing System
It’s no secret that organizations are working tirelessly to integrate cloud solutions, interactive devices, legacy on-prem solutions and more for a cohesive end-user experience. To meet this growing demand, many organizations are investing in iPaaS – Integration Platform as a Service. The use cases are endless – allowing anyone to connect people, processes, data and […]
iPaaS Helping Grand Valley State University Provide Top-Notch Customer Service
At Grand Valley State University, Karen Burchard and her team are using iPaaS (integration platform as a service) to automate approvals for certain IT requests and to help provision software to end-users quickly and efficiently with the click of a button. Burchard, an Academic Systems Coordinator at the university, said they launched TeamDynamix iPaaS in […]
How Metropolitan State is Reducing Integration Backlog with iPaaS
Many organizations struggle to integrate disparate systems being used throughout their business. A recent study with IDG revealed 63 percent of IT executives surveyed said their organization has more than 100 different systems in use at any given time. In addition to that, 89 percent of those surveyed said they are struggling to integrate those […]
Public Sector IT Leaders Find Success with No Code IT Service Management Platforms
As state and local governments look to modernize aging IT infrastructure and offer more self-service to residents in this digital age, it’s becoming clear that successful digital transformations rely on a solid IT Service Management (ITSM) foundation – a foundation that will form the backbone for a broader use of service management best practices. The […]
Solving Integration Debt with iPaaS for Enterprise Integration and Automation
As organizations continue to rapidly grow their tech stacks, IT leaders are struggling to keep up with demands for integration and automation between applications. A recent market study by TeamDynamix and IDG found 89% of companies surveyed said they are dealing with data integration backlogs, even if using a third party to help. In addition, […]
How iPaaS Can Solve Your Integration Debt Challenges
You have heard of the term “technical debt,” but what is “integration debt?” Integration debt occurs when your organization or department adopts a new application, system, or database that needs to be integrated with the rest of your enterprise systems. While technical debt can creep up slowly over time, integration debt tends to come in large […]
How Your Organization Can Benefit from State-of-the-Art API Management
Modern organizations use hundreds of APIs to support their most important business functions, consume and provide services, and integrate between systems. While APIs provide important functionality and key business value, they also present their fair share of challenges including usability and security. When you use a modern integration and automation platform (iPaaS), you also gain […]
What is Enterprise Application Integration? Using iPaaS to Achieve Strategic Goals, Save Money
With the high growth in enterprise app usage seen over the last few years, enterprise systems teams have become increasingly important in positioning their companies for success. In fact, integration is now the biggest IT challenge globally with nearly 17% of IT budget spent on such needs and the integration market doubling over a 5-year […]
Pricing Model, Flexibility, Ease of Use Deciding Factors for University of Michigan to Migrate Away from Large, Complex ITSM Platform to TeamDynamix
At the University of Michigan, creating a culture of service excellence is a top priority for Information and Technology Services (ITS). And to provide high-quality, collaborative IT services to a community of 46,000 students and 25,000 faculty and staff at the Ann Arbor campus ITS sought out well-designed tools and processes to keep them laser-focused […]
ITSM Roundup: 5 TeamDynamix Customers Share Their Stories
Whether you are starting from scratch or replacing an existing ITSM tool – it can be helpful to hear from peers who’ve gone through the process and come out the other side successful. That’s why we’re highlighting five TeamDynamix customers who are using TeamDynamix’s IT Service Management tool to better their ITSM practices and scale […]