What is Digital Transformation? Tips and Best Practices for Success
Over the last few years there’s been a push for businesses and organizations to start digital transformation initiatives – but what does digital transformation mean? What is Digital Transformation? According to Gartner, digital transformation refers to anything from IT modernization to digital optimization, to the invention of new digital business models. For many, digital transformation […]
What are the Benefits of Automating IT Service Management?
The cost and complexity of IT Service Management (ITSM) can be overwhelming for even the most experienced IT leaders. Fortunately, automating ITSM can help to streamline processes, improve efficiency and reduce costs. In this blog post, we’ll explore the benefits of automating ITSM and how it can help your organization achieve its goals. Automating IT […]
ITSM Best Practices: What to Look for in an End-User Portal
Did you know that, according to HDI, a support call costs $22 compared to self-service which costs just $2 per incident? As companies look for ways to save on costs, it’s clear that there needs to be a push toward including self-service in all IT Service Management (ITSM) initiatives. To drive the adoption of self-service, it’s important […]
ITSM Best Practices: Bringing Together Service and Project Management
As businesses continue to grow, they need to become more efficient in managing their IT services and projects. To achieve this, many organizations are exploring ways to integrate IT Service Management (ITSM) and Project Portfolio Management (PPM) on a single platform. In this blog, we’ll explore the impact of managing ITSM and PPM together on […]
Reduce Strain on IT Technicians with Knowledge-Centered Service and ITSM Self-Service Portals
As departments are tightening budgets, resource capacity is more important than ever. That’s why many businesses and organizations are turning to the method of Knowledge-Centered Service (KCS)©, to optimize resource capacity and provide stellar IT Service Management (ITSM) delivery. KCS is a service method that focuses on the categorization and implementation of knowledge collected from […]
The Benefits of Digital Transformation for IT Leaders: Streamlining Processes, Improving Communication and Real-Time Reporting
For many IT leaders, the ever-evolving landscape of technology presents a unique set of challenges. One of the biggest service management concerns is how to streamline processes, improve communication between various teams and ensure resources are properly managed so projects can be completed on time and within budget. Additionally, there needs to be an efficient […]
Top Trends in IT Project Portfolio Management for 2024
The landscape of IT project management is evolving at an unprecedented pace, driven by technological advancements, shifts in work culture and the pressing need for businesses to adapt to a rapidly changing environment. At the heart of this evolution is Project Portfolio Management (PPM), a critical discipline that helps organizations align their projects with strategic […]
Navigating Digital Transformation in IT: A Comprehensive Guide
Digital transformation has become more than a buzzword; it’s a pivotal shift in how businesses operate and compete in the digital age. It’s about integrating technology into all aspects of business, fundamentally changing how operations are conducted and value is delivered to customers. This post dives deep into the essence of digital transformation within the […]
ITSM Best Practices: How to Get Self-Service Buy-In
What is Self-Service? In IT Service Management (ITSM) self-service is the practice of providing a knowledge base within a portal that users can go to and find answers to common questions and problems – allowing them to solve their own problems without having to put in a ticket or contact the help desk. The benefits of ITSM […]
How to Overcome the Biggest Hurdles for Enterprise Service Management Adoption
When it comes to rolling out Enterprise Service Management (ESM) within an organization there can be several hurdles that impact overall user adoption. ESM is an innovative approach to IT service management that focuses on the end-to-end delivery of services throughout an entire organization – not just IT. In essence, ESM takes a holistic view […]
Navigating the Future: Emerging Trends in IT Service Management
IT Service Management (ITSM) is undergoing a significant transformation, driven by rapid technological advancements and changing business needs. As organizations strive to remain competitive, IT leaders are pivotal in adopting innovative strategies to streamline IT services, enhance efficiency and deliver exceptional user experiences. This blog explores the latest trends in ITSM that are shaping the […]
From Help Desks to Self-Help: How Self-Service IT Is Transforming the IT Industry
The world of IT has undergone a dramatic transformation in recent years. With the rise of technology and the increasing complexity of IT systems, the demand for IT support has also increased significantly. This has put a strain on IT help desks, which are often overwhelmed by the volume of support requests they receive. However, […]