Are you ready to go beyond IT? Take service management across the organization to HR, Facilities and more. Leverage AI, virtual agents, automation and integration to deliver a seamless experience.
Elevate service management with a platform where AI intelligence sits directly on top of enterprise-grade automation. This combination goes beyond chatbots or scripted responses and facilitates a world where AI interacts with automation to take real action:
Route a parental leave request
In an organizational setting, IT is rarely the only group that offers services. But not everyone has an organized system for requests. Many organizations rely on emails, phone calls, or merely stopping and chatting in the hallway as a way of communicating these requests. While this may get the job done, let’s consider what can be lost when formal service management processes are not in place.
Download this eBook: Enterprise Service Management – What makes it work?
Service isn’t just an IT challenge. HR, Facilities, Finance, Marketing, and every internal team fields requests, answers questions, and manages workflows and system connectivity.
The ESM Playbook shows you how to extend the proven practices of IT Service Management across your entire enterprise with speed and simplicity by leveraging no-code ESM supported by enterprise virtual agents, AI, and automation.
Are you ready to get ESM off the ground? Get the eBook.
Use ESM to facilitate on/off-boarding, answer benefits questions, or even manage a change of address or name.
Use ESM for workspace availability to reporting HVAC issues to even managing routine maintenance.
Leverage virtual agents for contract review intake, update vendor terms or inquire about compliance.
Without a formal request process in place, departments may rely on emails, phone calls, messages or even hallway chats as their intake “process.” Without a formal process in place using ESM there’s an opportunity for things to get lost including accountability, visibility, clarity and paths toward improvement. ESM addresses these gaps and fosters better collaboration.
Expand service management beyond IT: stand up HR, Facilities, and other service portals in weeks, not months.
Connect departments seamlessly: build cross-departmental workflows that eliminate silos and speed resolution.
Integrate with your back-end systems: automate updates and requests by tying into ERP, HCM, CRM, and more.
AI Meets Automation: deploy an enterprise virtual agent that surfaces answers instantly and takes action leveraging automation.
IT leaders looking to automate need to be looking at no-code. This is the future of IT Service Management and anyone that does not embrace this will be left behind.
CUSTOMER STORY
When AI, automation, and integration come together, work stops feeling like work. Virtual Agents don’t just answer questions; instead, they resolve them.
By connecting to systems like Workday, Active Directory, or Facilities Management tools, they can take action instantly: reset a password, approve a request, route an issue, or update records.
