Supercharging your IT Service Management with iPaaS can be very beneficial. When you add an integration and automation layer to your existing ITSM you can enhance the automation you already have in place and streamline IT overhead tasks, reduce manual maintenance needs and better optimize your business resources.
When you combine your ITSM with iPaaS, you can gain a competitive edge while staying on top of the always-growing list of IT initiatives. TeamDynamix offers ITSM, iPaaS and Project Portfolio Management (PPM) all together on one codeless platform – giving you visibility into all of the work and projects being done throughout your entire organization, along with better security and governance over integration and the ability to automate repetitive tasks to save on time and resource drain.
With TeamDynamix iPaaS you can centralize all integrations into one hub with a library of connectors to common systems such as Workday, Oracle, Salesforce, the Active Directory, Azure, and hundreds more, as well as any APIs.
With all systems connected and data points now secured in one spot, end-users can leverage the platform to move data, transform data and build out automation and workflows using a visual flow builder (that’s drag-and-drop) that can be triggered from a field change, form fill or any number of actions.
Combined with TeamDynamix ITSM and PPM, organizations are finding success in automating tasks that bog down their IT service desk.
These types of repetitive tasks often take up time and negatively impact the morale of IT teams – especially those working the IT service desk. A recent study from InformationWeek found that:
- 58% of organizations say their IT team spends more than five hours per week (six-and-a-half work weeks annually) fulfilling repetitive requests from the business.
- 90% of respondents say that manual and repetitive IT tasks contribute to low morale and attrition in their organizations.
When asked to rank the types of tasks respondents found to be time-wasting and to contribute the most to poor morale they listed password resets, IT ticket cleanup, onboarding/offboarding employees, managing credentials and software provisioning – all tasks that can be automated through iPaaS.
“We had a help desk tool in place, but it was not purposefully built,” Mark Dittenber, Director of IT at Nutrabolt, a rapid-growth active health and wellness company based in Austin, Texas, said. “It was very generic, and there was no discipline in the use of it.”
Dittenber and his staff needed a highly flexible and customizable platform that could support new IT processes with automated workflows now, and into the future, as the company’s IT operations continued to mature.
“I liked the lightweight nature of TeamDynamix, as well as its ability to scale with our needs,” he observed.
Dittenber and his team were able to implement TeamDynamix in a matter of weeks. They began with ITSM and have now expanded to include PPM and enterprise automation. All the configurations and automations are created without any technical resources on a no-code platform.
Within TeamDynamix, Dittenber and his team established customized forms and automated workflows to create network accounts, assign rights and privileges to new teammates, submit and track service requests, request and approve IT changes, provision new devices and more.
As they create new IT processes from the ground up, they’re also building out a knowledge base and a self-service portal. Having thoughtfully crafted processes in place — and the right enterprise service platform to support them — has already made a big impact in just a few months.
“We really notice this when we onboard new teammates, they are ramping much faster,” he said.