ESM
Enterprise Service Management

Quickly spin up new groups such as HR, Facilities, Legal, Marketing and more

Work better together with a connected enterprise. Spurred on by digital transformation initiatives, many organizations are finding the old standards of ITSM no longer apply to their rapidly changing IT and business needs. Modern, smart service management platforms offer both the traditional support for ITIL; end-user self-service; change and asset management – as well as true, connected enterprise service for groups like HR, marketing and facilities. All on a codeless platform.

ESM

Enterprise Service Management

Quickly spin up new groups such as
HR, Facilities, Legal, Marketing and more.
No coding, no scripting. One platform tailored to you.

Work better together with a connected enterprise. Spurred on by digital transformation initiatives, many organizations are finding the old standards of ITSM no longer apply to their rapidly changing IT and business needs. Modern, smart service management platforms offer both the traditional support for ITIL; end-user self-service; change and asset management – as well as true, connected enterprise service for groups like HR, marketing and facilities. All on a codeless platform.

Enterprise Service Management

What is Enterprise Service Management?

Enterprise Service Management is defined as the strategy of applying service management principles to departments outside of IT, or throughout an organization. Using a single platform for all service management (including IT Service Management), you can tailor portals for each department; automate routing and workflows; utilize a single information repository; and track and report on outcomes. 

Manage work orders, assets, preventative maintenance and projects with the ability to assign and track all resources and activities in one place. Accessible from any device via a centralized portal means quick access for field techs and end-users.

Screenshot of TeamDynamix Facilities Enterprise Service Management (ESM) Platform
Screenshot of TeamDynamix Enterprise Service Management (ESM) Platform for Human Resources

Reduce inbound inquiries and improve employee response times by offering an HR portal with integrated automation. Create a centralized hub of information links and buttons for HR actions – with integrated workflows – to help employees find the answers they need quickly and reduce drain on HR resources.

Marketers know, the requests never stop. Don’t work harder, work smarter. Manage all projects and inbound requests. See work output, resource allocations, timing and budgets in a single portfolio view.

Screenshot of TeamDynamix ESM Platform for Marketing & Creative Activities
LINKBANK Takes Ownership of IT Service Management

Reliable IT service management is especially critical in a banking environment. LINKBANK is using the TeamDynamix platform to gain the visibility they need into technical operations and build sound change management processes. They are even using it outside of IT to help with enterprise service management.  

Screenshot of TeamDynamix Event Management Enterprise Service Management (ESM) Platform

Events are complex – whether virtual or live, there are many moving parts – from the invite process to programming and execution. Manage each activity in a cohesive project plan with team task creation and tracking.

From ongoing maintenance and calibration of equipment to requests for usage or location tracking, managing AV assets requires a systematic approach. One portal allows you to take requests, track assets, and even coordinate new projects.

Screenshot of TeamDynamix Media Services ESM Platform
TWU Deploys Enterprise Service Across Campus

TWU is a state-funded public institution. TWU Technology, the full name for the tech department, reorganized in 2012 to functionally align within an IT Service Management (ITSM) framework and began its search for service management software by evaluating its options in a competitive bidding process. “We considered a number of factors including cost, ease of use and services,” said Elizabeth Precht, Manager, Application Development, TWU Technology.

Enterprise Data Integration & Workflow

Connecting the enterprise means bringing together people, processes and technology. When organizations are operating on many different applications, it’s easy for things to get mixed up – especially your data! This is why, many companies are turning to iPaaS – Integration Platform as a Service. iPaas allows you to link up all of your enterprise applications – like SAP, Banner, Workday, Salesforce, Zoom, GSuite, MS Office and more. Once connected, you can easily pass data back and forth, aggregate data for a single view and create workflows to trigger action between all of these different point systems.

 

iPaaS can be used with Enterprise Service Management (ESM) to take service delivery to the next level – or you can use it to connect other enterprise systems. It is easy, flexible, no code – and you can learn all about it by clicking here.

No Coding. No Scripting. No Hassles!

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