Harness the power of a synchronized platform for enterprise service management (ESM) – easy to configure and deploy.
Get up and running quickly on a no-code, highly-configurable platform.
Take the fight out of technology with a platform built to work for everyone.
Quickly evolve and expand with custom forms, fields, workflows and integrations.
Facilities service and project management come together to help you manage work orders, assets, maintenance and projects with the ability to assign/track resources and activities within one centralized portal that’s accessible to anyone who needs it. Use a single portal for all intake, maintain a knowledge base for fast information sharing and improve resource drain with better tracking.
HR service and project management come together to help you manage requests, field questions and track all projects, resources and activities within one centralized portal that’s accessible to anyone who needs it. Use a single portal for everything from on/offboarding, name and address changes, project dashboards and information sharing. Improve resource drain with better tracking.
Track and answer requests, and coordinate team collaboration with a centralized hub for all tasks and project work. Create custom forms for purchase orders, contract intake, invoice matching and assign workflows with integration to back-end systems. Create budget requests and requisition forms with automated escalations and dynamic fields—all without any coding or scripting. Improve service with a centralized hub for finance.
Create a centralized hub with service requests to manage anything from policy or contract review to employee relations. Easily make custom forms with dynamic fields and embed these into the employee portal. Create custom workflows and automation with back-end system integrations. Gain a single view of all requests, status updates and assigned owners.
Take requests and coordinate team collaboration with a centralized hub for all tasks and project work. With an enterprise service management (ESM) platform marketing teams can see all activities, resource allocations, timing and risks in a single view. ESM can help organize the request chaos—maximizing output and communicating clear status updates.
We looked at a number of systems. TeamDynamix was the most user-friendly.
Adam Dunn
Program Manager at Casino Arizona and Talking Stick Resort
Supercharge your Enterprise Service Management (ESM) software with low code integration and automation. Out-of-the-box connectors to popular systems like Teams, Slack, DocuSign, Salesforce, Workday, Ellucian, Tyler, Active Directory, Azure, Amazon Web Services, and more. Build out enterprise workflows and automation between systems or leverage conversational AI – all on a no-code platform.
As you contemplate how to effectively roll-out ESM, this report will offer insights and benchmarks that can be useful in your planning.
CUSTOMER STORY
CUSTOMER STORY
The 2026 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms report evaluates ITSM vendors across the market on their Ability to Execute and Completeness of Vision. Get your complimentary copy of the report today.
Enterprise Service Management (ESM) is the extension of IT Service Management processes and technology to non-IT departments. Where ITSM manages IT requests, ESM applies the same structured service delivery to HR, Facilities, Finance and Procurement, Legal and Compliance, and Marketing and Creative. TeamDynamix ESM runs on the same no-code platform as ITSM. IT can deploy service management to any business function without additional software, licensing complexity, or developer involvement
Five primary departments: Human Resources (employee onboarding, HR request management, offboarding automation), Facilities (maintenance requests, space management, equipment provisioning), Finance and Procurement (purchase orders, vendor onboarding, contract workflows), Legal and Compliance (contract review, compliance tracking, legal hold workflows), and Marketing and Creative (creative request intake, campaign approval, asset management), but any department delivering a service can use ESM. Each department gets a branded service portal, service catalogue, and automated routing, all configured no-code without the need for developers.
ServiceNow ESM requires dedicated developers and administrators for each department deployment, typically involving professional services. TeamDynamix ESM is fully no-code: HR, Facilities, Legal users, and more can configure their own portals, forms, and workflows using drag-and-drop tools. TeamDynamix is ranked No. 1 in the Info-Tech 2026 Enterprise ITSM Data Quadrant (which evaluates the combined ITSM/ESM platform), outperforming legacy competitors on ease of administration. The 96% Most Loved rating (highest in the category) reflects the lower admin burden that makes ESM deployments sustainable.
OUR SOLUTIONS
Drive agility in service management with AI and automation. Leverage a full lifecycle ITSM/ESM platform with support for ITIL, change management, assets, self-service and more.
Supercharge service with automation and AI for faster, better outcomes.
Make enterprise service management a reality with a single platform across IT, facilities, HR, marketing and more.
Cut software costs, stay compliant and expedite service delivery with real-time insights and usage data for all assets.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Change the way you chat with conversational AI – enable virtual agents with custom forms and automation to take real action for faster resolution of tickets and easier information retrieval.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation using a single hub to connect hundreds of platforms in one place.
Alex Turek
IT Service Desk Manager
Festival Foods
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
