Massive tech shifts are taking place. Billions of dollars are being spent on smart city initiatives, learning environments, virtual programs, and healthcare settings. From service desks to change management to project oversight, IT teams are taking on more and more responsibilities, often without increased staffing.

One way organizations have been able to keep up is through the effective and wide adoption of IT service management processes. But this approach alone isn’t enough. Making useful self-help available to end-users is an effective approach to providing fast, reliable assistance without overtaxing service desks.

This webinar discusses:

  • IT service management process/practice adoption
  • Self-service/self-help
  • Knowledge management
  • A “One Platform” approach to simplify work


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