Improving IT Maturity in K-12 Districts

“IT maturity is about moving from a ‘break-fix mentality’ to having the IT department become a strategic partner in helping the district meet its goals and objectives.”

– Justin Michaud, Senior IT Program Manager, Matanuska-Susitna Borough School District

It’s no secret that most K-12 technology departments are stretched thin, and this affects how well schools can implement and support new technology. But by planning ahead and investing in tools designed to help an IT staff be more productive, districts can alleviate some of the pressure they’re feeling. This white paper explores what IT maturity looks like in K-12 education and key elements for developing a more mature approach to IT service management.

Topics covered in this white paper:

  • Envisioning Your IT Department as a Strategic Partner
  • Five Key Indicators of IT Maturity
  • Improved Service for Students and Faculty
  • IT Service Management—First Steps


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