Leveling UP Help Desk Services in K-12 – View On Demand Webinar

Improved Service to Students, Parents, and Teachers

If you are running IT in a K-12 district then you know how challenging help desk services for your K-12 constituents can be—between resource constraints, increased demand for technology, and higher expectations for service—the struggle is real. Attend this webinar to hear how two K-12 districts have taken their IT operations to a new level. They have improved service to students, parents, and teachers by providing the following:

• Better response time to IT tickets with automated routing
• Rolling out a knowledge base with self-service question/answer pairs
• Delivering a WCAG 2.0 AA-compliant portal for accessibility
• Providing project management for better control of resources
• Extending the platform to their facilities and human resources teams for one view
• Ability to track and report on SLAs