Improved Service to Students, Parents, and Teachers

If you are running IT in a K-12 district then you know how challenging help desk services for your K-12 constituents can be—between resource constraints, increased demand for technology, and higher expectations for service—the struggle is real. Attend this webinar to hear how two K-12 districts have taken their IT operations to a new level. They have improved service to students, parents, and teachers by providing the following:

  • Better response time to IT tickets with automated routing
  • Rolling out a knowledge base with self-service question/answer pairs
  • Delivering a WCAG 2.0 AA-compliant portal for accessibility
  • Providing project management for better control of resources
  • Extending the platform to their facilities and human resources teams for one view
  • Ability to track and report on SLAs


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