FSU Takes IT Self-Service to the Next Level With Conversational AI
Back to Resources Resources Customer Stories FSU Takes IT Self-Service to the Next Level With Conversational AI Personalized Conversations With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access a variety of data such as address information, provision software licensing and more – any data element stored in […]
Can Conversational AI Improve IT Service Management?
A growing trend in service management and delivery is the integration of chatbot functionality into an organization’s existing IT Service Management (ITSM) platform. By implanting a chat tool with your ITSM software, you can supercharge your self-service capabilities. It’s important to note, that traditional chatbots don’t fare as well as those built on conversational AI. […]
Leveraging Conversational AI for Enhanced IT Service Management
In today’s fast-paced world, conversational AI has emerged as a game-changer. By combining the power of natural language processing (NLP) and machine learning, conversational AI enables intelligent chatbots to understand, interpret and respond to human language. As businesses strive to enhance their IT Service Management (ITSM) strategies, incorporating an AI-powered chatbot can unlock a plethora […]
Study Shows Traditional Chatbots Are Failing
It comes as no surprise that only 6 percent of IT leaders surveyed believe chatbots are effective and highly adopted for self-service. We’ve all had a bad chat experience when trying to use a traditional chatbot for customer service – the conversations are clunky, your intentions are often misunderstood and the success rate of the […]
5 Reasons You Need a Conversation AI Chatbot on Your Self-Service Portal
In today’s rapidly evolving digital landscape, companies are constantly seeking innovative ways to improve their IT Service Management (ITSM) processes in order to better serve customers and clients. One such cutting-edge solution is the use of conversational AI-powered chatbots. These intelligent conversational AI chatbots have the potential to revolutionize the way IT support is delivered […]
Bowdoin Expedites Service with Conversational AI
Back to Resources Resources Customer Stories Bowdoin Enables Conversational AI to Deliver Faster Service Personalized Experience With SSO, the system understands the user’s identity. It can do things like look up asset records for equipment, access HR data such as address information, software licensing and more – any data element stored in the ecosystem can […]
CIO Study: Chatbot Frustration and the Promise of Conversational AI
Back to Resources Resources Ebooks Traditional chatbots aren’t working. In fact, this study shows that 76 percent of customers report user frustration with existing chatbot solutions on a regular basis. Learn how conversational AI is changing the game for chat and boosting IT self-service. Download PDF Expand Fullscreen You might also like
What is Conversational AI?
You likely are painfully aware of chat, chat bots and chat augmented help desks – but you may not yet have heard of Conversational AI. So, what is Conversational AI? Interest in Artificial Intelligence (AI) has boomed as people (and businesses) look to find ways to supplement their lives and reduce their toil whether at […]
What to Look for When Shopping for Conversational AI
With the explosion of AI technology over the last year and the intense growth in interest around generative AI – many companies are looking to find ways to carefully incorporate AI technology into their business. One of the best places to start is within IT, and here’s why. Investing in AI for IT can result […]
Conversational AI (CAI) Multi-Channel Chat
Back to Resources Resources Product Sheets TeamDynamix conversational AI offers you a new way to chat. Personalize your interactions and take action all from chat. Supercharge your service management with conversational AI. Download Now Download PDF Expand Fullscreen You might also like
The Future of Self-Service is Conversational AI Chat
In the realm of IT support, a revolution is underway. Forward-thinking companies are turning to conversational AI chatbots to transform their self-service portals. The result? A more efficient, user-friendly and cost-effective system that drives down ticket volumes and improves the overall customer experience. The Advantages of Conversational AI Over Traditional Chat Conversational AI chatbots are intelligent […]
What to Look for When Evaluating Conversational AI Vendors for ITSM
Conversational AI is emerging as a new technology to enhance existing IT Service Management strategies and improve the customer experience. Conversational AI has the potential to revolutionize IT operations and customer support – enabling businesses to enhance their existing IT service offerings and empower customers with better self-service support. In this blog, we’ll discuss the […]