Blowing Up the Status Quo
Back to Resources Resources Ebooks From ditching clunky, code-heavy systems to unleashing AI virtual support agents, the Higher Ed service desk is rapidly evolving. Learn how no-code, AI-powered service management platforms are leading a service desk revolution. Download PDF Expand Fullscreen You might also like
TeamDynamix Named ITSM Platform of the Year
TeamDynamix was recently named IT Service Management Platform of the Year 2025 by CIOReview. Below is an excerpt from the article: Automation, AI and the ITSM Tech Shift The problem with IT isn’t the tech. It’s the tedium. Most IT teams agree that what slows them down is not complex projects or deep technical challenges, […]
The 3 Keys to Creating a Better Customer Experience with ITSM
No matter your organization’s size or industry, providing a stellar customer experience is likely a top priority. And for those using an IT Service Management (ITSM) platform to mature their service and project delivery, there are three areas you need to focus on when it comes to providing excellent customer service: Providing an easy-to-use self-service portal. Using Knowledge-Centered Service (KCS). […]
TeamDynamix Accelerates Growth as IT Leaders Ditch High-Maintenance ITSM Platforms for Smarter AI-Driven Automation
Momentum Driven by Customer Expansion and New Accounts Across Industries, Including Financial Services, Healthcare, Hospitality, Higher Education, and Public Sector COLUMBUS, OH – August 12, 2025 – TeamDynamix, the leading provider of work management, automation, and AI solutions, is seeing a surge in demand from upper mid-sized enterprises where IT leaders opt for no-code ITSM/ESM […]
TeamDynamix is recognized as a 2025 Gartner® Peer Insights™ Strong Performer for IT Service Management Platforms
Low admin overhead, quality of implementation services, and platform agility are consistent drivers of high marks across multiple key industries, including healthcare, financial services, education, and the public sector. Columbus, Ohio, August 7, 2025 – TeamDynamix, the leading provider of work management, automation, and AI solutions, is excited to share that they were named a […]
TeamDynamix Named Strong Performer for IT Service Management Platforms on Gartner® Peer Insights™
TeamDynamix is excited to announce we have been recognized as a Strong Performer vendor for 2025 in the IT Service Management Platforms category on Gartner® Peer Insights™. This distinction is a recognition of vendors in this market based on feedback and ratings from 135 verified end users of our product as of May 2025. Overall, […]
Top 3 Signs It’s Time to Upgrade Your ITSM Tool (with Real-Life Success Stories)
We’ve all experienced the frustration of using a system or tool that no longer meets our needs. You know the drill – trying to work around its limitations, adapting your work to fit its flaws until you can finally make the switch to something better. Or maybe you’re part of a company that’s resistant to […]
3 Common ITSM Misconceptions
With so many options available when it comes to IT Service Management (ITSM) software, it can be hard to figure out which vendor makes the most sense for your business or organization. Do you go with a big vendor that can be complex, needs a team to run it and can cost a lot year over year? […]
The Rise of Service Management as a Digital Hub: Unifying Workflows Across the Enterprise
IT Service Management (ITSM) platforms have traditionally focused on supporting IT teams; however, over the last few years, service management has expanded to encompass much more. Today, leading ITSM solutions like TeamDynamix are transforming into digital hubs that unify workflows across IT, HR, finance, facilities and more. This evolution empowers organizations to streamline service delivery, break down […]
What IT Service Management Software Ranks Top of Quadrant?
When utilized correctly, IT Service Management (ITSM) can provide a multitude of benefits for your company. That’s why when shopping for ITSM software, it’s so important to make sure you choose a provider that checks all the most important boxes. SoftwareReviews, a peer-review platform from Info-Tech, has published its 2025 report ranking IT Service Management software companies within the enterprise and mid-market ITSM categories. In the report, they […]
Texas A&M System Office of IT Improves IT Workflows with No-Code ITSM
Back to Resources Resources Customer Stories Texas A&M System Office of IT Improves IT Workflows with No-Code ITSM Streamlined Workflows The Texas A&M System Office of IT improved workflows by simplifying the routing of service tickets, consolidating multiple email addresses, and adding user-friendly drop-down menus. This new approach allows them to create automated workflows, making […]
ITSM Best Practices: The 6 Keys to IT Service Desk Excellence
The IT service desk is the primary point of contact between IT teams and end-users (customers and/or employees) in an organization. It’s responsible for ensuring that all IT-related issues are resolved efficiently, effectively and with minimal disruption to business operations. When your IT service desk has the right processes in place and is using the right IT Service […]