Is Your IT Service Desk Overwhelmed? Tips for Reducing IT Drain
Back to Resources Resources Ebooks It is not hard for your IT Service Desk to become overwhelmed. Take a look at key strategies to deploy to help reduce IT Service desk resource drain. From reduced administrative tasks to automating manual processes to improving self-service adoption … there are many steps you can take to help […]
InformationWeek Report: State of IT Team Resource Drain Study
Back to Resources Resources Ebooks IT leaders are adopting automation to help prevent burnout while delivering faster, better service. With 58% of IT teams spending weeks and even months on scut work; no-code automation can change this. From onboarding employees to password resets and AD updates – what can you do to relieve IT team […]
Festival Foods Opts for ITSM Migration
View All Resources Resources Customer Stories Festival Foods Selects an ITSM Tool with Low Admin Burden Reducing Admin Drain Ability to evolve with a no-code ITSM tool that can be easily configured. Rapid Time to Value Fast and easy ITSM tool configuration and deployment – on time and budget. Tickets & Projects Together Technicians can […]
Shaner Hotel Group Adopts Flexible ITSM
View All Resources Resources Customer Stories Shaner Hotel Group Improves IT Service with Flexible ITSM Flexible ITSM Software Flexible ITSM software lets you quickly and easily build workflow. Reduced Call Volume A move to self-service with improved ticket triage and workflow. Enterprise Service Go beyond IT for true enterprise service management for HR, Facilities and […]
University of Michigan Reduces ITSM Admin Costs
View All Resources Resources Customer Stories U of Michigan Reduces ITSM Admin Costs on No-Code Platform Reduced ITSM Admin Costs A no-code platform has significantly decreased ITSM admin costs and drain. Customization Made Easy The IT team can quickly create new forms, fields and workflows without coding. Optimized IT Service Continuous process improvement is easy […]
Transform the IT Service Desk: Using Automation to Boost Self-Service
Back to Resources Resources Ebooks EBOOKS | Learn how state and local government organizations are using automation and consolidation to modernize IT Service Management (ITSM); boost self-service; improve transparency and productivity; and give both citizens and employees a better service experience. Download PDF Expand Fullscreen You might also like
City of Buffalo Improves Service with Smart ITSM
View All Resources Resources Customer Stories City of Buffalo Uses ‘Smart ITSM’ for Faster Resolution Smart ITSM Resolves Faster With all the information at their finger tips, the techs can resolve issues faster. Enriched Knowledge Base End-users can quickly search the knowledge base for answers. Automated Workflow Put time back in the day by automating […]
Gainesville Embraces Automation
View All Resources Resources Customer Stories Gainesville Regional Utilities Embraces ITSM Automation Improved Resource Planning Gained a single view of tickets, assets, change requests, and projects. Flexible Configuration Rapid time to value on a no-code ITSM platform with flexible design. Automated Manual Tasks Reduced time to resolution by automating manual tasks. Download Now Industry: Energy […]
What is ITIL Change Management?
What is ITIL Change Management? ITIL change management is fundamental when it comes to having a mature IT organization. ITIL change management improves visibility and brings assets, configuration items, change requests, tickets and projects all together on one configuration management database (CMDB). And while change management is a critical component of improving an organization’s IT maturity, […]
What to Look for When Evaluating Conversational AI Vendors for ITSM
Conversational AI is emerging as a new technology to enhance existing IT Service Management strategies and improve the customer experience. Conversational AI has the potential to revolutionize IT operations and customer support – enabling businesses to enhance their existing IT service offerings and empower customers with better self-service support. In this blog, we’ll discuss the […]
Pima County Deploys Smart ITSM
View All Resources Resources Customer Stories Pima County Embraces ‘Smart ITSM’ with Enterprise Automation Automated Manual Tasks Digital transformation of ITSM/ESM drives enterprise productivity. 3X Faster Onboarding On/off-board employees in hours with enterprise automation. Self-Service Takes Off Drive self-service adoption with a stellar portal and integrated services. Download Now Industry: Public SectorEnd-users: 1M+ Citizens / […]
Oklahoma City End-User Adoption is High
View All Resources Resources Customer Stories Oklahoma City Deploys ITSM Self-Service with End-user Adoption End-user Adoption End-user adoption is high with fast ticket entry and status tracking. Technicians Adopt Quickly The ease of use allows technicians to quickly ramp and use the platform. Simple Yet Sophisticated Automation and workflow is easy to configure and manage. […]