Extend Service Management
It is common for organizations to implement service management products for IT groups and leaving it at that. However, many are discovering the value of applying service management to departments throughout the entire organization. When different departments use different products and methods to manage service requests, communication and process breakdowns are bound to occur.
The TeamDynamix platform includes the flexibility to support the unique needs of more departments and their service processes including HR, Marketing, Facilities, and more. This is why more organizations are implementing enterprise service management solutions that go beyond IT, integrating with portfolio, project, and resource management to fit the needs of today and tomorrow.
IT Service Management
TeamDynamix offers sophisticated IT service management (ITSM) that contemplates ticketing, incident management, asset management, change/release management, knowledge centered support, endpoint control and more. Organizations can extend service management beyond IT, spanning the entire institution.
There is no doubt that HR receives a wide variety of requests. Whether you are onboarding a new employee or adjusting benefit plans, a highly responsive and collaborative tool is essential to successfully manage such a diverse set of tasks and projects. Many of the manual processes common in HR can be expedited by automatically assigning the right resources to each request with pre-configured workflows. Additionally, HR becomes more accessible to employees with a comprehensive online service portal and catalog.
Collaborate With More Departments
The flexibility of the TeamDynamix platform allows for real enterprise service management. In addition to IT, HR, and Facilities, organizations can remove barriers between more departments including Legal, Finance, Event Management, Marketing, and Customer Service. Even the most diverse departments can create their own service portals & catalogs, service ticket types, project plans, and knowledge management areas.
From large-scale project management to ongoing maintenance, asset management, and work orders – it is often difficult to stay ahead of the curve. One of the biggest issues is that facility and plant managers often operate with paper-based work orders and multiple, disjointed systems that lack appropriate mobile support. TeamDynamix helps to alleviate these challenges by providing one platform for managing projects, routine maintenance, assets and work orders – all with access from any mobile device or tablet.
Marketing departments field many requests and manage multiple integrated campaigns. All of this involves true collaboration, workflow, and powerful project management. For this reason, many marketing departments seek to implement a service management solution to handle email blast requests, press/media workflows, content creation, event materials, PO approvals, and invoice matching. By integrating service requests with projects, marketing managers and team leads can all work together, and with the broader organization, in a more controlled, fluid, and transparent way. Budgeting and expense tracking can also be done at the project level with projects housed inside a larger portfolio.
Webinar Panel Discussion
One Platform: Centralizing IT Services
Leaders from BYU-Idaho, Texas Woman’s University, and the University of New Hampshire System discuss the advantages of taking a centralized approach to IT.
Organization-Wide Project Portfolio Management
Project Portfolio Management (PPM) that is powerful enough for complex needs, yet simple enough for individual team collaboration.
• Prioritize projects and optimize the project portfolio.
• Plan projects and manage the execution of approved projects.
• Manage the supply and demand for project resources.
• Lifecycle management – from project request through project completion.
• Service management integration.
Endpoint Management & Security
TeamDynamix integrates with Kaseya to offer true end-point management. This means that the IT department can proactively align themselves with the rest of the organization for off-boarding activities. It also allows IT to take control of or decommission any asset with an IP address. The extra layer of security helps to mitigate risk especially in cases of property theft.