Top of quadrant IT Service Management software delivers enterprise power at a lower TCO. Leverage AI with native automation to deflect tickets and expedite resolution time.
Get up and running quickly on a no-code, highly configurable ITSM platform.
Deflect tickets and resolve faster using AI Service Assist.
Quickly evolve ITSM strategy using agile workflows with AI-driven automation.
Leverage AI, agents and automation for faster resolution, lower overhead, and enterprise-wide agility. AI Service Assist rapidly delivers value without the baggage of legacy, developer-heavy approaches. AI with native automation means that you get an enterprise-ready AI solution that is built to scale with real outcomes, including up to 50% faster service delivery.
AI Service Assist takes ITSM to new levels by reducing the time it takes technicians to resolve tickets. Offering suggested resolutions, related KB content, related tickets and the ability to create KB articles, the platform is built to reduce friction and expedite resolution.
TeamDynamix IT Service Management (ITSM) software is aligned with the ITIL framework, offering out-of-the-box full ITIL support. The ITSM tool allows for Service Request, Major Incident, Incident, Problem, Change and Release work classifications.
Live dashboards provide managers the ability to see real-time spikes in incidents to allow for the initiation of Major Incident/Problem Management workflows with custom automation and integration.
TeamDynamix ITSM software makes gathering and maintaining asset and CI data easy with asset discovery services.
Assets can be created in the system via the out-of-the-box discovery solution or imported from another platform with SCCM, JAMF, Kaseya or other discovery solutions. Your team will have everything they need to stay on top of replacement costs, refresh cycles, contract renewals and more with a unified view of asset data.
Bolster your self-service portal with AI, automation, enriched content and a virtual support agent. Quickly make KB updates, find related KB content and create KB articles with AI.
Using a no-code ITSM platform, you can build a stellar portal with a highly searchable knowledge base so that your customers are happy and eager to self-serve. Easily crowd-source KB content or create content with AI suggestions. Deflect tickets with improved AI information retrieval and AI-powered Virtual Support Agents.
Bring AI and automation together with enterprise integration. Deploy AI workflows and automation that can trigger action, retrieve data or send data across all of your enterprise systems.
Out-of-the-box connectors to popular systems like Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, Amazon Web Services, and more. Build out enterprise workflows and automation between systems or leverage conversational AI – all on a no-code platform. Create dynamic forms—custom-designed with your colors and branding, fields and workflows.
IT leaders report that their teams spend 5-10 hours weekly on manual, repetitive tasks. Not only does this drain valuable resource time, but it can also cause errors and delays in response times.
TeamDynamix ITSM software brings AI together with enterprise integration and workflow to your IT Service Management Platform to streamline operations, remove friction and expedite ticket resolution.
TeamDynamix ITSM software provides excellent value and it is both user and admin-friendly.
Director Operations
Gartner Review – Biotech Industry
Virtual Support Agents offer up to 50% faster service delivery. Built to scale, these agents leverage AI Agents for intent matching, and dispatch as well as enterprise automation to actually take action.
Let AI change how your end-users retrieve information and communicate with IT. With a natural language processor, generative AI, intent data, an integration hub and a visual, drag-and-drop conversation builder, this is not your traditional chatbot or AI retrieval – see it in action! Take your ITSM Platform to new levels with conversational AI for Virtual Agent deployment.
The TeamDynamix ITSM platform incorporates CMDB-related functionality to service asset and configuration management, meaning each asset and CI are affiliated and visible.
Change schedules and history can be easily viewed and all requests are tracked. You can facilitate new technology and maintain continuity by using a single ITSM solution to organize and manage plans, execution and communication.
Leverage standardized methods and procedures for efficient and prompt release management. Change and release tickets can be incorporated into existing projects, or you can convert tickets to a project or project request as needed.
Use the powerful workflow engine built into the TeamDynamix ITSM platform to establish schedules, change calendars and notifications, ensuring that your team works better together.
Identify issues before they become big problems, support key stakeholders, identify trends and get the data you need to communicate the value of IT.
Share the ITSM tool dashboards with key stakeholders, publish dashboards externally and integrate with third-party data tools. Highly configurable role-based dashboards can be pushed to users and, once signed in, they can customize their dashboards to their needs.
Visualize work, manage resources, balance workloads and gain better control by bringing IT Service Management together with Project Portfolio Management (PPM).
A single dashboard can show all tickets, change requests, SLAs, project tasks, project risks and more. Gain a better way to work together. Quickly convert tickets to projects or create a ticket from a project—one platform, one view. Engage in resource capacity planning for better team outcomes.
Whether you are looking to level up an older ticketing platform or considering migration to a no-code platform, you will benefit from this comprehensive report which looks at business value, ease of use, strategy and innovation across ITSM vendors. Get the Info-Tech Vendor Rankings Report.
CUSTOMER STORY
CUSTOMER STORY
OUR SOLUTIONS
Drive agility in service management with AI and automation. Leverage a full lifecycle ITSM/ESM platform with support for ITIL, change management, assets, self-service and more.
Supercharge service with automation and AI for faster, better outcomes.
Make enterprise service management a reality with a single platform across IT, facilities, HR, marketing and more.
Cut software costs, stay compliant and expedite service delivery with real-time insights and usage data for all assets.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Change the way you chat with conversational AI – enable virtual agents with custom forms and automation to take real action for faster resolution of tickets and easier information retrieval.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation using a single hub to connect hundreds of platforms in one place.
We have realized improved end-user satisfaction, reduced ITSM software admin strain, optimized processes and gained better visibility with deep analytics.
Brendan Lesinski
Enterprise Systems Engineer
MarketLab
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with TeamDynamix.
