Service Management for IT & Beyond
When resources are limited, and demand is on the rise, IT departments can quickly become overwhelmed with requests. This often occurs when manual processes and multiple applications are used to receive and track service tickets. However, without a systematic process to handle requests and promptly deliver services, breakdowns often occur, causing user satisfaction to suffer.
For more than 15 years, TeamDynamix has helped 501(c) organizations streamline IT service delivery and support processes with a flexible, cloud-based IT service management (ITSM) platform that does not require coding or added headcount. TeamDynamix ITSM is built to grow with your needs and can even expand beyond IT to more departments including Facilities, Marketing, HR, and more – all with the ability to fully integrate with Project Portfolio Management.
ITSM, ESM, and PPM on a Single Platform
Ticket & Incident Management
Asset Tracking & Endpoint Control
Customized Online Portal with Service Catalog & Knowledge Base
Restore normal service operations as swiftly as possible following an incident. TeamDynamix ITSM helps organizations move up the IT maturity model from ad-hoc and go from chaotic to systematic, repeatable, trackable, and ultimately optimized processes.
Not only do you want to restore service quickly when incidents occur, but you also need the ability to discover the underlying cause. With the right data, you can uncover the analytics to take strategic action and drive change to improve the user experience.
Manage the human side of change and minimize the risks with Change Management. Thoughtfully handle the process by creating, assessing, approving, and making changes within the service management platform.
Ensuring software is released properly into your environment is serious business. Using a single platform to organize and manage the plans, execution, and communication will help enable new functionality and maintain continuity of existing services.
Today’s users have the expectation of connectivity, immediate answers, and all systems go. The office of the CIO is expected to make this a reality. An ITSM system with an integrated portal is how you can get there. Add news streams, knowledge base links, access to the service catalog and ticketing system. All of this just a click away.
By way of the integrated service portal, you can separate service requests from incidents and allow users to select the services they need.
Share knowledge across the IT department and the organization. Create, edit, and view the organization’s collective knowledge, in one, organized spot. Enhance self-service by making the Knowledge Base accessible to all.
Five Focus Areas for Improving IT Maturity
Improving IT maturity is not easy. This toolkit will help.
Find out which areas to focus on to reach a higher maturity level and achieve better performance.
Load assets directly into the TeamDynamix system or interface with an asset management tool to keep track of all inventory. Tickets can be opened in general or against specific assets.
ITSM Dashboards & Reporting
Reliable, instant access to custom dashboards and reports provide the key metrics necessary to make informed decisions.
Endpoint Management & Security
TeamDynamix integrates with Kaseya to offer true end-point management. This means that the IT department can be proactively aligned with the rest of the organization for off-boarding activities. It also allows IT to take control over or decommission any asset with an IP address. This extra layer of security helps to mitigate risk especially as it relates to stolen property.