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Case Study: SUNY Brockport

With the help of TeamDynamix, SUNY Brockport was able to quickly transform its IT practice and improve customer delivery during the pandemic.

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Case Study: SUNY Brockport

Case Study: Indiana State

By partnering with TeamDynamix and the TDX community, Indiana State University is optimizing its IT service and support delivery.

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Case Study: Indiana State

Case Study: Elon

Unhappy with their former ITSM solution, Elon University turned to TeamDynamix for a platform that’s easy to use, own and operate.

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Case Study: Elon

Case Study: Dayton University

When the pandemic hit in 2020, the University of Dayton used TeamDynamix to facilitate contact tracing and keep the campus safely open.  

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Case Study: Dayton University

Case Study: Drake University

TeamDynamix helps Drake University deliver on the promise of a 21st-century learning experience.

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Case Study: Drake University

Case Study: University of South Dakota

KCS 101: How the University of South Dakota Transformed Its IT Practices with Knowledge-Centered Service

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Case Study: University of South Dakota

Case Study: LINKBANK

LINKBANK uses TeamDynamix to improve IT maturity, expand enterprise service management.

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Case Study: LINKBANK

Case Study: Western University of Health Sciences

Western University of Health Sciences uses TeamDynamix to maximize the output of talented IT department, encourage self-service.

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Case Study: Western University of Health Sciences

Case Study: Grand Rapids Community College

Human-Centered Design, TeamDynamix a combination for success at community college.

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Case Study: Grand Rapids Community College

Case Study: Cornell University

People, process and TeamDynamix technology are key to the success Cornell University is having in driving IT maturity across campus.

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Case Study: Cornell University

Case Study: North East Ohio Medical University

With TeamDynamix, Northeast Ohio Medical University successfully transforms its ITSM and change management processes to support complex projects and growth.

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Case Study: North East Ohio Medical University

Case Study: Metro State University

Learn how Metropolitan State University leveraged the TeamDynamix platform to run IT support across multiple institutions in the Twin Cities area.

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Case Study: Metro State University

Case Study: Florida Southwestern State College

When the global pandemic forced U.S. colleges to shift to remote learning within a matter of days, the IT department at Florida Southwestern State College was flooded with requests from students, faculty and staff.

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Case Study: Florida Southwestern State College

Case Study: Johnson County Community College (JCCC)

With TeamDynamix, service management at Johnson County Community College is having a much greater impact from a strategic perspective.

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Case Study: Johnson County Community College (JCCC)

Case Study: University of Colorado Information Systems (UIS)

With TeamDynamix Project Portfolio Management, the PMO in the University has a bigger, broader view across four different campuses.

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Case Study: University of Colorado Information Systems (UIS)

Case Study: East Carolina University

Discussion with Hector Molina, Director, Central Project Office, ITCS at East Carolina University (ECU).

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Case Study: East Carolina University

Case Study: Boston College

Read this case study to find out why Boston College chose TeamDynamix to automate and simplify its project portfolio management processes.

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Case Study: Boston College

Case Study: SUNY Buffalo State

Learn how Buffalo State College consolidated ticketing, resource planning, asset tracking, change management, and project management on one platform.

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Case Study: SUNY Buffalo State

Sunnyvale Gains Single View of Tickets & Projects

The City of Sunnyvale was looking for a two in one cloud-based SaaS with service desk tickets, project management, and time tracking. The integration of all three components made TeamDynamix the ideal choice.

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Sunnyvale Gains Single View of Tickets & Projects

Covenant HealthCare Combines ITSM & Projects

Find out how Covenant HealthCare improved their project management processes and met the challenges of increasing demand for IT support with a platform that combines ITSM and Project Portfolio Management. 

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Covenant HealthCare Combines ITSM & Projects

The Power of Metrics##CIO Panel

See how the CIO at Cedarville University uses metrics to assess the health and performance of his teams and to get a higher-level view that helps him manage across the organization.

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The Power of Metrics
CIO Panel

Getting Ahead of Disruption##CIO Panel

See how the CIO for Residential Housing at Michigan State University shares how they learned to get ahead of disruption on campus, which also helped to improve the student experience.

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Getting Ahead of Disruption
CIO Panel

Embrace Common Language##CIO Panel

See how the CIO at Tallahassee Community College works to establish a common language that’s meaningful and comfortable for IT and other departments across the TCC campus.

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Embrace Common Language
CIO Panel

Gaining Buy-in for ESM##CIO Panel

See how the CIO at Prince George’s Community College gets buy-in from leaders across campus by demonstrating how working together helps to move their institution forward.

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Gaining Buy-in for ESM
CIO Panel

Enterprise-Wide Service##CIO Panel

Florida Atlantic University’s CIO is expanding service management across the FAU campus with a one-platform solution and by lowering the barrier to entry for other departments.

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Enterprise-Wide Service
CIO Panel

ECU Extends ITSM into the PMO

East Carolina University (ECU) transitions to a holistic approach to service management across the campus with help from TeamDynamix.

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ECU Extends ITSM into the PMO

Excellence in Project Management

The PMO in the University of Colorado Information Systems (UIS) department is achieving excellence in project management with a bigger, broader view across four different campuses.

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Excellence in Project Management

Optimizing IT Services at Chico State

With increased visibility, collaborative tools and sophisticated workflow, Chico State provides a higher level of IT services for students, faculty, and staff.

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Optimizing IT Services at Chico State

Transforming the Service Organization at JCCC

With TeamDynamix, service management at Johnson County Community College (JCCC) in Overland Park, KS is having a much greater impact on the university from a strategic perspective.

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Transforming the Service Organization at JCCC

Service Across Campus##TWU

The technology staff at Texas Woman’s University (TWU) in Denton, TX, built out its service management capabilities to incorporate all aspects of IT and six other departments.

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Service Across Campus
TWU

Boston College Simplifies Project Management

Boston College, a private Jesuit Catholic research university, achieved a flexible work management framework for project management with a cloud-based platform from TeamDynamix.

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Boston College Simplifies Project Management

BSC Takes IT Ops to the Next Level

Consolidating multiple systems into a single system is often a significant benefit. That was certainly the case for SUNY Buffalo State College (BSC).

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BSC Takes IT Ops to the Next Level

CIO Panel: One Stop Student Services

Watch as five Higher Ed CIOs share best practices for how they’ve transformed IT Service Management (ITSM) into an enterprise-wide discipline that is leveraged across the campus.

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CIO Panel: One Stop Student Services

IT Maturity Driving Centralization

Jeri Schefts, Manager of IT Service Management at Boston College, discusses how ITSM and PPM from TeamDynamix improves their efficiently and the customer service experience.

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IT Maturity Driving Centralization

From the West to a New Frontier

Eric Lemmons, Help Desk Manager at Abilene Christian University, leverages IT Service Management (ITSM) from TeamDynamix to provide top-notch service for their staff and students.

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From the West to a New Frontier

Something is Always New

See how TeamDynamix is helping Jeff Toaddy, ITSM Coordinator, and the rest of the IT department at Miami University focus more on growing, thriving, and serving their clients.

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Something is Always New

Michigan Technological: Opportunities for IT

Steve Blackburn, Project Manager at Michigan Technological University, talks about opportunities for Higher Ed IT and how they use TeamDynamix PPM to improve their level of IT maturity.

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Michigan Technological: Opportunities for IT

Manhattan College: EdTech is Evolving Rapidly

Richard Musal, Associate Director, IT – Client Services & Operations at Manhattan College, discusses how EdTech is evolving and how TeamDynamix helps the IT team do business.

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Manhattan College: EdTech is Evolving Rapidly

Palm Beach State: Illustrating the Value of IT

Ken Libutti, CIO of Palm Beach State College, leverages ITSM and PPM from TeamDynamix to solve governance challenges and create a culture of excellence throughout the college.

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Palm Beach State: Illustrating the Value of IT

University of Oregon: Supporting Change

Michelle Brown, Assistant Director of IT for the Division of Student Life at the Univ. of Oregon, leverages ITSM and PPM from TeamDynamix to provide top notch service and more.

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University of Oregon: Supporting Change

Chico State: Optimizing IT with TDX

Jason Donnell, IT Analyst in the Department of IT Client Services at Cal State – Chico, tells us how their client portal improved the customer engagement process.

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Chico State: Optimizing IT with TDX

BYU-Hawaii: Driving PPM Adoption

Kevin Schlag, CIO at BYU-Hawaii, leverages ITSM and PPM)from TeamDynamix to take their IT organization to the next level and sharwhat they’ve learned with other departments in the university.

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BYU-Hawaii: Driving PPM Adoption

Growth & Vision for Higher Ed CIOs

Watch as five Higher Ed CIOs speak openly on topics including campus technology management, building a talented IT team, key building blocks for a PMO, communicating IT’s value, and more.

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Growth & Vision for Higher Ed CIOs

Creating Your Network##CIO Panel

Watch top CIOs discuss how they foster a culture of collaboration within their teams, organizations, local communities—and the far-reaching benefits for everyone involved.

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Creating Your Network
CIO Panel

Making ITIL Part of Your DNA##CIO Panel

Watch top CIOs explain the difference between simply adopting ITIL and truly embracing it, including the roles education, technology and institutional support play in the overall vision.

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Making ITIL Part of Your DNA
CIO Panel

Building a Stellar PMO##CIO Panel

Watch top CIOs discuss what it takes to build a stellar PMO, including staffing and organizational considerations, obtaining institutional buy-in, and how tech can keep the momentum going.

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Building a Stellar PMO
CIO Panel

IT as a Strategic Partner##CIO Panel

Watch top CIOs discuss how they help communicate the value of IT, including the specific methods they’ve used to deliver the message up, down, and across their organizations.

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IT as a Strategic Partner
CIO Panel

Managing Talent & Change##CIO Panel

Watch top CIOs discuss some of the key factors they’ve found for managing talent within their organizations. HINT: There’s a lot more to consider than just what’s on a person’s resume!

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Managing Talent & Change
CIO Panel

Building a High Output Team##CIO Panel

Watch top CIOs discuss how they build high-performance teams at their institutions, including the traits they look for, the metrics they use, and how technology helps them optimize performance.

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Building a High Output Team
CIO Panel

A New Day for Higher Ed IT Support

Kaliegh Belda, Knowledge Coordinator at Western Kentucky University, shares how expanding the university’s knowledge base is having a positive impact on the student experience.

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A New Day for Higher Ed IT Support