Resources

Resource Center

WORK BETTER TOGETHER

Filter Resources

  • Industry

  • Category

  • Type

ITSM Employees Love – Oklahoma City Migrates to TeamDynamix IT Service Management

Effectively managing the technology needs of more than 5,000 city employees, including employees that utilize technology in the field, requires the right combination of people, processes and technology. That’s why the City of Oklahoma City uses TeamDynamix IT Service Management.

Read More

ITSM Employees Love – Oklahoma City Migrates to TeamDynamix IT Service Management

Bridging the Gap: ITSM Tools for AV and IT

Scott Tiner of Bates College talks about his experience using TeamDynamix ITSM to improve service delivery.

Read More

Bridging the Gap: ITSM Tools for AV and IT

City of Avondale, Arizona Achieves Greater Efficiency with Enterprise Service Management

At the City of Avondale, AZ, the TeamDynamix enterprise service management (ESM) platform plays a critical role in helping multiple branches of the government work better together.

Read More

City of Avondale, Arizona Achieves Greater Efficiency with Enterprise Service Management

CIO Panel – The Future of the Connected Enterprise

Recently a group of technology leaders got together to talk about how they’re approaching digital transformation and building connected enterprises that blend people, processes, and technology.

Read More

CIO Panel – The Future of the Connected Enterprise

BYU-Idaho Using iPaaS to Simplify Onboarding, Financial Aid Processes and More

Integration Platform as a Service (iPaaS) is gaining in popularity as more organizations look to modernize legacy systems and automate processes to save on time and resources.

Read More

BYU-Idaho Using iPaaS to Simplify Onboarding, Financial Aid Processes and More

Bowdoin College Improves Student Experience Leveraging Campus Wide Integration and Automation (iPaaS)

Learn how Bowdoin College is using an integration and automation (iPaaS) platform to support its hyper-focus on providing an excellent client experience.

Read More

Bowdoin College Improves Student Experience Leveraging Campus Wide Integration and Automation (iPaaS)

Cornell Reduces Drain on IT Resources with an iPaaS platform for Enterprise Integration and Automation

Learn how Cornell University is using an iPaaS platform to reduce IT resource drain through integration and automation.

Read More

Cornell Reduces Drain on IT Resources with an iPaaS platform for Enterprise Integration and Automation

Using iPaaS to Synchronize Data for Better Management of Employee and Student Information

Learn how Western U is using a codeless integration and automation (iPaaS) platform to sync data, save time and make everyone more efficient.

Read More

Using iPaaS to Synchronize Data for Better Management of Employee and Student Information

How Palm Beach State is Using iPaaS to Aggregate Student Data for Improved Student Experience

Palm Beach State College is using iPaaS to aggregate student data from hundreds of systems into a data warehouse to create custom dashboards and improve the student experience; while automating tasks like data curation.

Read More

How Palm Beach State is Using iPaaS to Aggregate Student Data for Improved Student Experience

Customer Spotlight: Volunteer State Community College

With the help of TeamDynamix, Volunteer State Community College’s client services team has adopted IT service management (ITSM) best practices to improve its delivery of service.

Read More

Customer Spotlight: Volunteer State Community College

Customer Spotlight: University of Michigan

With a community of 46,000 students and 25,000 faculty and staff on the University of Michigan’s Ann Arbor campus alone, providing high-quality, collaborative IT services is a significant undertaking.

Read More

Customer Spotlight: University of Michigan

Customer Spotlight: University of Montana

Transforming IT Service Management (ITSM) is a big undertaking, that’s why the University of Montana used a Health Check from the TeamDynamix Professional Services Team to ensure the success of their IT Service Management and IT delivery.

Read More

Customer Spotlight: University of Montana

Customer Spotlight: Covenant HealthCare

See how Covenant HealthCare met an increased demand for IT support using TeamDynamix for IT Service Management and Project Management.

Read More

Customer Spotlight: Covenant HealthCare

Customer Spotlight: SUNY Brockport

With the help of TeamDynamix, SUNY Brockport was able to quickly transform its IT practice and improve customer delivery during the pandemic.

Read More

Customer Spotlight: SUNY Brockport

Customer Spotlight: Indiana State

By partnering with TeamDynamix and the TDX community, Indiana State University is optimizing its IT service and support delivery.

Read More

Customer Spotlight: Indiana State

Customer Spotlight: Elon

Unhappy with their former ITSM solution, Elon University turned to TeamDynamix for a platform that’s easy to use, own and operate.

Read More

Customer Spotlight: Elon

Customer Spotlight: Dayton University

When the pandemic hit in 2020, the University of Dayton used TeamDynamix to facilitate contact tracing and keep the campus safely open.  

Read More

Customer Spotlight: Dayton University

Customer Spotlight: Drake University

TeamDynamix helps Drake University deliver on the promise of a 21st-century learning experience.

Read More

Customer Spotlight: Drake University

Customer Spotlight: University of South Dakota

KCS 101: How the University of South Dakota Transformed Its IT Practices with Knowledge-Centered Service

Read More

Customer Spotlight: University of South Dakota

Customer Spotlight: The Gratz Bank

The Gratz Bank (formerly LINKBANK) uses TeamDynamix to improve IT maturity, expand enterprise service management.

Read More

Customer Spotlight: The Gratz Bank

Customer Spotlight: Western University of Health Sciences

Western University of Health Sciences uses TeamDynamix to maximize the output of talented IT department, encourage self-service.

Read More

Customer Spotlight: Western University of Health Sciences

Customer Spotlight: Grand Rapids Community College

Human-Centered Design, TeamDynamix a combination for success at community college.

Read More

Customer Spotlight: Grand Rapids Community College

Customer Spotlight: Cornell University

People, process and TeamDynamix technology are key to the success Cornell University is having in driving IT maturity across campus.

Read More

Customer Spotlight: Cornell University

Customer Spotlight: North East Ohio Medical University

With TeamDynamix, Northeast Ohio Medical University successfully transforms its ITSM and change management processes to support complex projects and growth.

Read More

Customer Spotlight: North East Ohio Medical University

Customer Spotlight: Metro State University

Learn how Metropolitan State University leveraged the TeamDynamix platform to run IT support across multiple institutions in the Twin Cities area.

Read More

Customer Spotlight: Metro State University

Customer Spotlight: Florida Southwestern State College

When the global pandemic forced U.S. colleges to shift to remote learning within a matter of days, the IT department at Florida Southwestern State College was flooded with requests from students, faculty and staff.

Read More

Customer Spotlight: Florida Southwestern State College

Customer Spotlight: Johnson County Community College (JCCC)

With TeamDynamix, service management at Johnson County Community College is having a much greater impact from a strategic perspective.

Read More

Customer Spotlight: Johnson County Community College (JCCC)

Customer Spotlight: University of Colorado Information Systems (UIS)

With TeamDynamix Project Portfolio Management, the PMO in the University has a bigger, broader view across four different campuses.

Read More

Customer Spotlight: University of Colorado Information Systems (UIS)

Customer Spotlight: East Carolina University

Discussion with Hector Molina, Director, Central Project Office, ITCS at East Carolina University (ECU).

Read More

Customer Spotlight: East Carolina University

Customer Spotlight: Boston College

Read this case study to find out why Boston College chose TeamDynamix to automate and simplify its project portfolio management processes.

Read More

Customer Spotlight: Boston College

Customer Spotlight: SUNY Buffalo State

Learn how Buffalo State College consolidated ticketing, resource planning, asset tracking, change management, and project management on one platform.

Read More

Customer Spotlight: SUNY Buffalo State

Sunnyvale Gains Single View of Tickets & Projects

The City of Sunnyvale was looking for a two in one cloud-based SaaS with service desk tickets, project management, and time tracking. The integration of all three components made TeamDynamix the ideal choice.

View More

Sunnyvale Gains Single View of Tickets & Projects

Covenant HealthCare Combines ITSM & Projects

Find out how Covenant HealthCare improved their project management processes and met the challenges of increasing demand for IT support with a platform that combines ITSM and Project Portfolio Management. 

View More

Covenant HealthCare Combines ITSM & Projects

The Power of Metrics##CIO Panel

See how the CIO at Cedarville University uses metrics to assess the health and performance of his teams and to get a higher-level view that helps him manage across the organization.

View More

The Power of Metrics
CIO Panel

Getting Ahead of Disruption##CIO Panel

See how the CIO for Residential Housing at Michigan State University shares how they learned to get ahead of disruption on campus, which also helped to improve the student experience.

View More

Getting Ahead of Disruption
CIO Panel

Embrace Common Language##CIO Panel

See how the CIO at Tallahassee Community College works to establish a common language that’s meaningful and comfortable for IT and other departments across the TCC campus.

View More

Embrace Common Language
CIO Panel

Gaining Buy-in for ESM##CIO Panel

See how the CIO at Prince George’s Community College gets buy-in from leaders across campus by demonstrating how working together helps to move their institution forward.

View More

Gaining Buy-in for ESM
CIO Panel

Enterprise-Wide Service##CIO Panel

Florida Atlantic University’s CIO is expanding service management across the FAU campus with a one-platform solution and by lowering the barrier to entry for other departments.

View More

Enterprise-Wide Service
CIO Panel

ECU Extends ITSM into the PMO

East Carolina University (ECU) transitions to a holistic approach to service management across the campus with help from TeamDynamix.

Read More

ECU Extends ITSM into the PMO

Excellence in Project Management

The PMO in the University of Colorado Information Systems (UIS) department is achieving excellence in project management with a bigger, broader view across four different campuses.

Read More

Excellence in Project Management

Optimizing IT Services at Chico State

With increased visibility, collaborative tools and sophisticated workflow, Chico State provides a higher level of IT services for students, faculty, and staff.

Read More

Optimizing IT Services at Chico State

Transforming the Service Organization at JCCC

With TeamDynamix, service management at Johnson County Community College (JCCC) in Overland Park, KS is having a much greater impact on the university from a strategic perspective.

Read More

Transforming the Service Organization at JCCC

Service Across Campus##TWU

The technology staff at Texas Woman’s University (TWU) in Denton, TX, built out its service management capabilities to incorporate all aspects of IT and six other departments.

Read More

Service Across Campus
TWU

Boston College Simplifies Project Management

Boston College, a private Jesuit Catholic research university, achieved a flexible work management framework for project management with a cloud-based platform from TeamDynamix.

Read More

Boston College Simplifies Project Management

BSC Takes IT Ops to the Next Level

Consolidating multiple systems into a single system is often a significant benefit. That was certainly the case for SUNY Buffalo State College (BSC).

Read More

BSC Takes IT Ops to the Next Level

CIO Panel: One Stop Student Services

Watch as five Higher Ed CIOs share best practices for how they’ve transformed IT Service Management (ITSM) into an enterprise-wide discipline that is leveraged across the campus.

Read More

CIO Panel: One Stop Student Services

IT Maturity Driving Centralization

Jeri Schefts, Manager of IT Service Management at Boston College, discusses how ITSM and PPM from TeamDynamix improves their efficiently and the customer service experience.

View More

IT Maturity Driving Centralization

From the West to a New Frontier

Eric Lemmons, Help Desk Manager at Abilene Christian University, leverages IT Service Management (ITSM) from TeamDynamix to provide top-notch service for their staff and students.

View More

From the West to a New Frontier

Something is Always New

See how TeamDynamix is helping Jeff Toaddy, ITSM Coordinator, and the rest of the IT department at Miami University focus more on growing, thriving, and serving their clients.

View More

Something is Always New

Michigan Technological: Opportunities for IT

Steve Blackburn, Project Manager at Michigan Technological University, talks about opportunities for Higher Ed IT and how they use TeamDynamix PPM to improve their level of IT maturity.

View More

Michigan Technological: Opportunities for IT

Manhattan College: EdTech is Evolving Rapidly

Richard Musal, Associate Director, IT – Client Services & Operations at Manhattan College, discusses how EdTech is evolving and how TeamDynamix helps the IT team do business.

View More

Manhattan College: EdTech is Evolving Rapidly

Palm Beach State: Illustrating the Value of IT

Ken Libutti, CIO of Palm Beach State College, leverages ITSM and PPM from TeamDynamix to solve governance challenges and create a culture of excellence throughout the college.

View More

Palm Beach State: Illustrating the Value of IT

University of Oregon: Supporting Change

Michelle Brown, Assistant Director of IT for the Division of Student Life at the Univ. of Oregon, leverages ITSM and PPM from TeamDynamix to provide top notch service and more.

View More

University of Oregon: Supporting Change

Chico State: Optimizing IT with TDX

Jason Donnell, IT Analyst in the Department of IT Client Services at Cal State – Chico, tells us how their client portal improved the customer engagement process.

View More

Chico State: Optimizing IT with TDX

BYU-Hawaii: Driving PPM Adoption

Kevin Schlag, CIO at BYU-Hawaii, leverages ITSM and PPM)from TeamDynamix to take their IT organization to the next level and sharwhat they’ve learned with other departments in the university.

View More

BYU-Hawaii: Driving PPM Adoption

Growth & Vision for Higher Ed CIOs

Watch as five Higher Ed CIOs speak openly on topics including campus technology management, building a talented IT team, key building blocks for a PMO, communicating IT’s value, and more.

Read More

Growth & Vision for Higher Ed CIOs

Creating Your Network##CIO Panel

Watch top CIOs discuss how they foster a culture of collaboration within their teams, organizations, local communities—and the far-reaching benefits for everyone involved.

View More

Creating Your Network
CIO Panel

Making ITIL Part of Your DNA##CIO Panel

Watch top CIOs explain the difference between simply adopting ITIL and truly embracing it, including the roles education, technology and institutional support play in the overall vision.

View More

Making ITIL Part of Your DNA
CIO Panel

Building a Stellar PMO##CIO Panel

Watch top CIOs discuss what it takes to build a stellar PMO, including staffing and organizational considerations, obtaining institutional buy-in, and how tech can keep the momentum going.

View More

Building a Stellar PMO
CIO Panel

IT as a Strategic Partner##CIO Panel

Watch top CIOs discuss how they help communicate the value of IT, including the specific methods they’ve used to deliver the message up, down, and across their organizations.

View More

IT as a Strategic Partner
CIO Panel

Managing Talent & Change##CIO Panel

Watch top CIOs discuss some of the key factors they’ve found for managing talent within their organizations. HINT: There’s a lot more to consider than just what’s on a person’s resume!

View More

Managing Talent & Change
CIO Panel

Building a High Output Team##CIO Panel

Watch top CIOs discuss how they build high-performance teams at their institutions, including the traits they look for, the metrics they use, and how technology helps them optimize performance.

View More

Building a High Output Team
CIO Panel

A New Day for Higher Ed IT Support

Kaliegh Belda, Knowledge Coordinator at Western Kentucky University, shares how expanding the university’s knowledge base is having a positive impact on the student experience.

View More

A New Day for Higher Ed IT Support