Case Study - Boston College PPM

Throughout the world of nonprofit organizations, project teams are facing increasing demands but not necessarily getting additional personnel, which often leads to resource constraints. As if the challenges of successful project execution were not enough, many teams are left to manage their operations with a series of time-consuming, manual processes and multiple, disparate tools. However, […]

TDX Pulse Study - Cover

When we launched our first annual Pulse Study in 2016, we set out to evaluate organizational maturity and top challenges in Higher Ed IT. Frankly, we were not sure what to expect. We certainly understood common challenges in the industry, especially those encountered by our clients. But what would the data tell us after surveying more […]

What is Enterprise Service Management

If you are a TeamDynamix client or simply searching online for software to manage IT services and service delivery, you have certainly seen the term “IT service management,” often referred to by the acronym “ITSM.” In short, ITSM is the collection of actions and policies designed to plan, execute, and manage all the IT services […]