evolving-state-of-campus-wide-user-support-and-service-management

In their 2016 survey focusing on technology, computing, and eLearning in Higher Education, the Campus Computing Project identified the top five campus IT priorities over the next 2-3 years. Hiring and retaining qualified IT staff. Assisting faculty with IT instructional integration. Upgrading and enhancing network and data security. Providing adequate user support services. Leveraging IT […]

what-does-service-management-look-like-going-forward

Campus management has become increasingly complex and expensive.  If you look across IT, Facilities, HR, Residential Life, Marketing and more – each department has a unique set of requirements, challenges, and opportunities.  However, if institutions continue to view each group separately, they will miss an opportunity to improve the student experience. When prioritizing and allocating […]

edtech-is-evolving

Technology in Higher Education is advancing at a rapid pace and continues to demand more of the IT departments tasked with supporting students, faculty, and staff. Now when considering that Gartner predicts that the number of connected devices will increase to 21 Billion by 2020 – 3x the current amount – we can expect unprecedented […]

being-ready-for-the-edtech-explosion

According to Gartner, EdTech spend in Higher Ed alone is to reach $38B by the end of 2016. The report goes on to state that the focus has shifted from cost reduction to how can technology be used to gain a competitive advantage. Jan-Martin Lowendahl, vice president and distinguished analyst for Gartner said that for […]