Knowledge Centered Support (KCS) and first contact resolution in K-12

In our last post, we discussed how self-service is a key area of focus for resource optimization and improving IT maturity. In this post, we’re going to focus on another key area—Knowledge-Centered Support (KCS). KCS leverages participation from an engaged user community (i.e., crowdsourcing) to expand both the breadth and depth of information available. While […]

5 Keys to Improving K-12 IT Maturity Self-Service

In an effort to understand the emerging challenges facing IT in K-12 school districts, TeamDynamix conducted a pulse study, in conjunction with Kaseya, to evaluate IT organizational maturity. The study included 103 participants from districts ranging in size from under 5,000 students to well over 50,000. The purpose of the study is to understand the […]

K-12 IT Maturity Pulse Study Blog

With over 55 million students attending elementary and secondary schools in fall 2017, and with unprecedented EdTech spend projections through 2020, it’s easy to see how K-12 IT departments are under tremendous pressure to deliver and maintain the classroom of the future with the resources of today. For 2018, TeamDynamix set out to get a […]

Case Study - Boston College PPM

Throughout the world of nonprofit organizations, project teams are facing increasing demands but not necessarily getting additional personnel, which often leads to resource constraints. As if the challenges of successful project execution were not enough, many teams are left to manage their operations with a series of time-consuming, manual processes and multiple, disparate tools. However, […]