Digital transformation has been a hot topic over the last few years, and it’s not going away any time soon.
“In 2024, I expect to see another acceleration in digital transformation,” the Forbes article states. “We’re getting used to the current on-demand economy and the apps we use in our personal lives, and this has increased our need for consumer-grade tech in the workplace. I foresee more innovations that will help organizations meet employee demands and streamline operations to recruit and retain workers amid labor shortages.”
Building a culture that embraces change can alleviate many of the fears that come with digital transformation initiatives and pave the way for a smooth transition to better, more modern technology and processes.
“Everybody talks about digitization like it’s this fairy godmother who’s going to wave a wand and make everything better,” Deborah Rojas, Chief Information Officer for Charter Oak Financial, said. “That really doesn’t account for the learning that people need to go through, the struggle of understanding the ‘why’ behind the process change.”
Charter Oak recently kicked off its digital transformation by switching to TeamDynamix for ITSM.
Strong communication and change management processes have helped make this transition easier, and the TeamDynamix implementation process has also helped. Not only did Charter Oak have an implementation specialist to answer questions and offer advice, but the training sessions were also recorded and archived for viewing at any time.
“It’s almost like a movie you want to watch a couple of times,” Rojas says. “When I come back to some of the recordings to see if I’m thinking about the design elements correctly, I find the training videos are robust and meant to be enjoyed multiple times. You can learn so much each time you go back and look at the resources.”
At Pima County, they started their digital transformation in IT so they could demonstrate the success of their new technology before rolling it out to the rest of the organization.
“The drudgery of working through mundane, repetitive tasks doesn’t exist just in IT,” Mark Hayes, information technology leader for the county, said. “I think the more we can reduce toil within the departments that we support, the more people are going to buy in and understand the value of what we’re trying to achieve. There’s nothing like success to breed more success, and once other departments see the benefits they’re going to want these tools too.”
And it’s that success that IT is starting to realize with ITSM and iPaaS from TeamDynamix, “We’ve been able to use our success to drive additional headcount in our organization, to do more and better things,” Hayes said.
“As we begin to do automation via workflows it’s only going to make it better,” he concluded. “We’re lucky in that our leadership understands that as the world has changed, IT has become the center of everything. They know that the more they invest in us, the more they can reap benefits and savings in other places.”