Conversational AI


76% of the IT leaders leveraging traditional chatbots report user frustration – this is about to change.

Traditional chatbots aren’t built to understand natural language – because of this, they often fall flat. They rely on your input and are unable to process complex queries, offering just basic question/answer pairing – when it works.

Change the Way You Chat with Conversational AI

We put multi-channel chat together with a natural language processor and training engine, along with integration and enterprise workflow… delight your end-users.

chat for ITSM

Change the way you communicate with end-users. A meaningful chatbot with Multi-channel Conversational AI: Chatbot, SMS, Teams, Slack, Social Media, Email and even active listening will change how you communicate. Pair this with a natural language processor, pre-loaded intent data, an integration hub and a visual, drag and drop conversation builder.

  • Drag & drop conversation builder
  • Visual block-style interface
  • Library of pre-built connectors
  • Exception processing
  • Goal oriented dialog
  • Sentiment analysis
  • Testing/debugging
  • Dynamic forms

Conversational AI Comes to Life to Delight End-Users with Enterprise Integration & Automation

One of the issues with traditional chat is that the system only pairs up a query and an answer in the end. TeamDynamix offers a fully integrated back-end platform that can interface with your business systems to personalize the conversation, present forms and take action with process automation – create a dynamic conversation with action.

Personalize conversations leveraging your own back-end system data from HR, payroll, CRM and more. Link back to systems like Workday, HRIS, SAP or other applications and use this information along with forms to facilitate the conversation and automate processes.

TeamDynamix iPaaS helps companies to integrate enterpise systems

Put the Power in the Hands of Your End-Users

chatbot vs conversational ai for it service management

Fully integrated with your service management and enterprise systems, end-users can engage in meaningful conversations that kick off actions and resolve issues.


Are you ready to see IT in action?

Preloaded Scenarios Based on Real Data

Prebuilt for IT, TeamDynamix Conversational AI is preloaded with IT use scenario training based on decades of ITSM experience, bringing immediate value to your organization. The AI is built for Service Management on an industry-leading integration and automation platform. 

With preloaded scenarios, you can get up and running faster. 

Conversational Language Understanding

Leveraging Microsoft Cognitive Services Conversational Language Understanding (CLU) technology, this market-leading machine learning platform analyzes incoming text in real-time, extracting important information to match it with known intents. 

CLU learns from feedback to become more accurate over time.

Getting the Conversation Right

To match utterances (a statement or question made by a user) to intents, TeamDynamix leverages Natural Language Understanding (NLU/NLP) through Microsoft Azure’s CLU. For any intent, you set a match confidence threshold. When the NLU engine has a match that meets or exceeds the threshold, expressed as a percentage, it presents a solution. 

Automatically manage exceptions and learning. 

Built for Easy Training

When a response is given the platform can ask if it was helpful. If so, it reinforces the NLU engine’s confidence. If not, it will load the failure into a queue for Human-in-the-loop (HITL) reinforcement training.  Incorporate sentiment analysis to understand tone and intent.  TeamDynamix offers white-glove services to build out custom intent packages.

Import/export intents and manually load for faster time to value.

Natural Language Processing

Uses best-in-class natural language understanding (NLU) engine, Microsoft Cognitive Services Conversational Language Understanding (CLU) for AI language processing, intent database and NLP/NLU models.

Intent Pack Concierge – With TeamDynamix Conversational AI, TeamDynamix will build tailor-made intent packages based on common questions. Use in HR, facilities and other groups with intent-specific libraries.

Expedite deployment and improve accuracy with our white-glove intent-building services.

Live Chat Failover

There are times when, based on the conversation, chatting with a live agent is the ideal next step. In some cases, conversational AI does a great job answering questions and automating request fulfillment yet there is always a need to have the ability to failover to a real person.

The AI can simply be tasked with gathering information to then inform a live agent chat. The AI may ask a series of questions and in certain scenarios live chat is ideal.

Improve end-user satisfaction with automated live chat failover.  

Enterprise Integration & Automation

Action-based AI-driven conversations leverage enterprise system integration, automated workflows and dynamic forms. Benefit from a fully integrated platform and dynamic forms to help facilitate conversations and to pass data between the end-user and back-end systems. 

Easily create conversation flows that integrate with the KB and enterprise systems such as Workday, HRIS, CRM and Salesforce to retrieve data or automate tasks.

End-users can check on their PTO Balance, change an address or reset a password.

chatbot survey market study for ITSM

Chatbot Market Study

76% of chatbot customers report user frustration with existing solutions – learn how this is changing with Conversational AI.

As organizations continue to roll out more technology and embrace hybrid work models, IT teams face an ever-growing mountain of responsibilities and tasks. At the same time, end users expect issues to be resolved quickly so they can get the most out of their technology investment. Download the market study to learn more.

Unified No-code Platform

Imagine a no-code platform that can be leveraged in IT, HR, Marketing, Facilities and more.

Highly flexible, easy to use and all supported by a white glove service team.


Full life-cycle IT Service Management with support for ITIL, assets, change management, portal and KB.


Manage service requests and projects across your organization with no coding or scripting.


Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.


Enterprise integration and workflow are made easy with Integration Platform as a Service.