InformationWeek Report: State of Enterprise Service Management
Back to Resources Resources Ebooks InformationWeek has conducted a study to look at the state of Enterprise Service Management (ESM) – from key use cases to adoption and even challenges, this report allows you to benchmark your ESM journey against the broader market. Use this report to identify top areas for improvement and to build […]
The Benefits of Digital Transformation for IT Leaders: Streamlining Processes, Improving Communication and Real-Time Reporting
For many IT leaders, the ever-evolving landscape of technology presents a unique set of challenges. One of the biggest service management concerns is how to streamline processes, improve communication between various teams and ensure resources are properly managed so projects can be completed on time and within budget. Additionally, there needs to be an efficient […]
How to Overcome the Biggest Hurdles for Enterprise Service Management Adoption
When it comes to rolling out Enterprise Service Management (ESM) within an organization there can be several hurdles that impact overall user adoption. ESM is an innovative approach to IT service management that focuses on the end-to-end delivery of services throughout an entire organization – not just IT. In essence, ESM takes a holistic view […]
Three Must-Have Enterprise Service Management Features
When asked about top IT Service Management (ITSM) trends, expansion into other departments through Enterprise Service Management (ESM), along with digital transformation, topped the list in a survey conducted by Information Week. While there are many different ESM solutions in the market, not all of them have the same features and capabilities. In this blog […]
Tips for Getting Enterprise Service Management Buy-In
In an organization, IT is rarely the only group that offers services – whether to employees or customers. But not every group has an organized system for service requests. It’s likely if you’re not using Enterprise Service Management (ESM), that every department – from HR and finance to marketing and facilities – has its own […]
Driving Digital Transformation with Enterprise Service Management
Enterprise Service Management (ESM) is a concept that has been around for quite some time, but it’s only recently gained attention as a key driver of digital transformation. Essentially, ESM involves the extension of IT Service Management (ITSM) principles and practices to other business functions, such as HR, finance and facilities management. The benefits of […]
University of Michigan Reduces ITSM Admin Costs
View All Resources Resources Customer Stories U of Michigan Reduces ITSM Admin Costs on No-Code Platform Reduced ITSM Admin Costs A no-code platform has significantly decreased ITSM admin costs and drain. Customization Made Easy The IT team can quickly create new forms, fields and workflows without coding. Optimized IT Service Continuous process improvement is easy […]
The Power of a Unified ITSM/PPM/ESM Platform: IT Leaders Share Their Stories
In the IT Service Management space – many tools offer basic ticketing, some automation and other features. But very few offer IT Service Management (ITSM), Project Portfolio Management (PPM) and Enterprise Service Management (ESM) with enterprise-level integration and automation on one platform. Having all functions within a single tool has many benefits and can be a […]
IT Leaders in Hospitality Want More Automation, Expansion to ESM
The hospitality industry supports an increasingly digitized portfolio of businesses that span a range of specialties and can include everything from hotels, restaurants, and bars to theme parks, tourist attractions, and casinos. So it’s no surprise that when asked, IT leaders in hospitality say they want more automation, better self-service and the ability to extend […]
2024 IT Predictions: Driving More Efficiencies with Automation, ESM
There’s been a lot of evolution in the last few years when it comes to IT Service Management. From pivoting to systems to support remote work and learning during the 2020 pandemic to the ongoing support of hybrid and remote workforces post-pandemic – ITSM has had to evolve quickly to meet demands. Now, many organizations […]
The 5 Benefits of an Enterprise Service Management Approach to Service Delivery
Enterprise Service Management (ESM) has been a buzzword in the IT industry for some time now, and for good reason. It offers many benefits for organizations looking to streamline their service delivery processes, enhance their customer experience and drive business value both within IT and other departments as well – including HR, marketing, finance and […]
Smart Service Management: Working Better Together with a Connected Enterprise
For the last decade, there’s been a migration away from simple IT Service Management (ITSM) towards Enterprise Service Management (ESM). And more recently, this shift has evolved further into something we’re calling Smart Service. What does Smart Service mean? When you invest in Smart Service for your organization, you’re investing in service management that connects […]