No-Code Service Management Platform Pays Dividends for Stockman Bank
Back to Resources Resources Customer Stories No-Code Service Management Platform Pays Dividends for Stockman Bank Lower Total Cost of Ownership Stockman’s previous system had a steep learning curve and demanded a lot of resources to manage, so the bank had to hire consultants. This dramatically increased the cost of deploying any new features or changes. […]
ITSM Best Practices: The 6 Keys to IT Service Desk Excellence
The IT service desk is the primary point of contact between IT teams and end-users (customers and/or employees) in an organization. It’s responsible for ensuring that all IT-related issues are resolved efficiently, effectively and with minimal disruption to business operations. When your IT service desk has the right processes in place and is using the […]
Diagnostic System Manufacturer Modernizes IT Service with Automation
Back to Resources Resources Customer Stories Diagnostic System Manufacturer Modernizes IT Service with Automation Improved Self-Service Employees are now empowered to resolve IT issues independently through self-service. The team created a service catalog, knowledge base and self-service portal that automatically directs requests to the appropriate technician. Reducing Ticket Volume The knowledge base integrated into the […]
Info-Tech IT Service Management Quadrant and Vendor Rankings
Back to Resources Resources Ebooks Shopping for a new IT Service Management (ITSM) platform? You’ll want to find a tool that supports ITIL, self-service and the ability to expand to Enterprise Service Management (ESM). For more best practices and to see how ITSM vendors rank in comparison to TeamDynamix check out the latest quadrant and […]
Automate IT – A Playbook for Supercharging ITSM with Automation
View All Resources Resources Ebooks EBOOKS | Using automation can supercharge your IT Service Management and help reduce the number of manual tasks your IT help desk takes on – allowing them to focus on tasks that bring more business value. Read stories from TeamDynamix customers and see how automation is elevating their ITSM. Download […]
Smart Service Management: Automating Mundane Repetitive Tasks
Back to Resources Resources Ebooks By combining integration and automation with your IT Service Management software you can automate actions from ticket requests—and even automate complex business processes like onboarding and offboarding for employees. Learn more in this eBook about smart service management. Download PDF Expand Fullscreen You might also like
What is a Self-Service Portal?
What is a Self-Service Portal? Self-service is transforming the way organizations handle IT Service Management (ITSM) issues – increasing both IT efficiency and customer satisfaction. The main purpose of a self-service portal is to be an interface between the customer and the service provider. It’s filled with information and tools that provide customers with the ability to solve issues on their own, likely leading […]
3 Non-Negotiable IT Service Management Features
Over the last few years, IT Service Management (ITSM) technology has rapidly evolved to meet the demands of an ever-evolving digital service environment. As a result, many of the features that used to be considered cutting-edge are now standard. To help you identify the vendors and software that can help you take your IT maturity to the […]
Maschmeyer Reduces Open Tickets by 50%
Back to Resources Resources Customer Stories Maschmeyer Concrete Reduces Open Ticket Volume by 50% Reduce Open Tickets TeamDynamix enables automation and use of dynamic forms to reduces the amount of time it takes to figure out where to route each service request while ensuring that nothing is missed and ultimately reducing open ticket volume. […]
The Year of ITSM Modernization: Agility, Automation and AI Take Center Stage
TeamDynamix Outlook: Key Trends for ITSM in 2025 – The Rise of No-Code Automation and AI is Driving Agility and Easing IT Teams’ Burden Amid Increasing Demands TeamDynamix, Columbus, Ohio, January 28, 2025 – IT leaders are rapidly adopting automation and AI to fuel IT Service Management (ITSM) modernization initiatives. As demands for IT resources […]