7 Digital Transformation Mistakes, and How to Avoid Them
A recent article on CIO.com highlighted what they call the “7 sins of digital transformation.” In the article, author Isaac Sacolick states “As CIOs prepare for the next wave of digital transformation, they must demonstrate shorter-term business impacts from technology investments and achieve larger innovation goals that evolve the organization’s business model. But perhaps more […]
No-Code IT Service Management Technology Drives Enterprise Service Roll Out and Adoption
Understanding Maturity Levels As we assess the current state of IT Service Management (ITSM), one of the most obvious places to start is by asking those involved in the discipline how mature their practices and technologies truly are. ITSM is hardly a new niche in the world of IT, but it is one that has […]
Achieving IT Service Desk Excellence: What You Need to Know
Technology usage in businesses is growing exponentially, making efficient and effective service delivery through IT Service Management more important than ever. Organizations must strive for IT service desk excellence to remain competitive and meet customer expectations. But how can you achieve this? Let’s look at some of the tools, strategies and best practices that can […]
ITSM Best Practices: Should My ITSM include iPaaS?
As technology continues to evolve, businesses have started to rely more and more on IT to carry out their operations – this is especially true for businesses and organizations working to modernize their service and project management and delivery. For many, IT Service Management (ITSM) with integration and automation through iPaaS (integration platform as a […]
The High Cost of Low IT Service Management Maturity & What You Can Do About It
As we assess the current state of IT Service Management (ITSM), one of the most obvious places to start is by asking those involved in the discipline how mature their practices and technologies truly are. ITSM is hardly a new niche in the world of IT, but it is one that has tended to evolve […]
Festival Foods Opts for ITSM Migration
View All Resources Resources Customer Stories Festival Foods Selects an ITSM Tool with Low Admin Burden Reducing Admin Drain Ability to evolve with a no-code ITSM tool that can be easily configured. Rapid Time to Value Fast and easy ITSM tool configuration and deployment – on time and budget. Tickets & Projects Together Technicians can […]
Shaner Hotel Group Adopts Flexible ITSM
View All Resources Resources Customer Stories Shaner Hotel Group Improves IT Service with Flexible ITSM Flexible ITSM Software Flexible ITSM software lets you quickly and easily build workflow. Reduced Call Volume A move to self-service with improved ticket triage and workflow. Enterprise Service Go beyond IT for true enterprise service management for HR, Facilities and […]
3 Major Benefits of Investing in a Codeless Integration and Automation Tool (iPaaS)
Integration and automation are essential for achieving digital transformation. Companies that can successfully leverage these as part of their digital transformation strategy have the potential to gain a major edge over their competition. A codeless integration and automation tool, or iPaaS, is an invaluable asset in this effort, offering numerous benefits for businesses and organizations […]
How IT Leaders Can Improve Their IT Service Desks
IT service desks are the first line of defense when it comes to triaging IT issues. They provide an invaluable source of support for day-to-day operations, allowing teams to troubleshoot problems quickly and efficiently. However, with ever-changing business priorities and goals, it can be difficult to ensure your IT service desk is well-staffed and has […]
How Enterprise IT Teams Can Leverage a Modern Integration and Automation (iPaaS) Platform
The past decade has seen unprecedented growth in the role, importance and challenges faced by enterprise IT teams. The growth in SaaS app usage by companies is about 30% on average with IT and security departments growing their app usage at a whopping 75% or more over the past couple of years. As a result, enterprise systems teams that are responsible for entire areas of systems […]
Strategic IT Spending in 2024 – Navigating Growth and Innovation
With a projected 6.8% surge in global IT investment in 2024, organizations are positioned at the brink of transformative growth. According to Gartner, worldwide IT spending it expected to total $5 trillion in 2024. This represents a 6.8 percent increase over 2023. And while this is an increase, it’s down from the previous forecast of […]
Modernizing ITSM in the Public Sector: 6 Stories of Leveling Up
View All Resources Resources Ebooks EBOOKS | IT Service Desk optimization can come in many forms – from self-service adoption and ITIL alignment to enterprise automation. This eBook looks at six different IT teams within the public sector. These inspirational stories paint a picture of how a few steps in the right direction can amount […]