Driving Digital Transformation with Enterprise Service Management
Enterprise Service Management (ESM) is a concept that has been around for quite some time, but it’s only recently gained attention as a key driver of digital transformation. Essentially, ESM involves the extension of IT Service Management (ITSM) principles and practices to other business functions, such as HR, finance and facilities management. The benefits of […]
What to Look for When Shopping for Conversational AI
With the explosion of AI technology over the last year and the intense growth in interest around generative AI – many companies are looking to find ways to carefully incorporate AI technology into their business. One of the best places to start is within IT, and here’s why. Investing in AI for IT can result […]
University of Michigan Reduces ITSM Admin Costs
View All Resources Resources Customer Stories U of Michigan Reduces ITSM Admin Costs on No-Code Platform Reduced ITSM Admin Costs A no-code platform has significantly decreased ITSM admin costs and drain. Customization Made Easy The IT team can quickly create new forms, fields and workflows without coding. Optimized IT Service Continuous process improvement is easy […]
Beckers Healthcare: A Revolution in Healthcare ITSM
Back to Resources Resources Ebooks Demands on IT service desks throughout healthcare have grown immensely over the last five years. Learn how IT leaders in healthcare are meeting this challenge with automation and integration – focusing on enterprise-quality IT Service Management (ITSM) tools. Download PDF Expand Fullscreen You might also like
The Power of a Unified ITSM/PPM/ESM Platform: IT Leaders Share Their Stories
In the IT Service Management space – many tools offer basic ticketing, some automation and other features. But very few offer IT Service Management (ITSM), Project Portfolio Management (PPM) and Enterprise Service Management (ESM) with enterprise-level integration and automation on one platform. Having all functions within a single tool has many benefits and can be a […]
Report Shows Retail Industry Struggles with ITSM Maturity
The retail space is highly competitive. Whether you are part of an IT team running a complex e-commerce business or a vast collection of brick-and-mortar stores – dependable technology is key to providing excellent customer experiences, building brand loyalty and staying competitive. Today, even the smallest of retailers must rely on a complex set of […]
Predicting 2024 Public Sector IT Trends: Embracing Automation, ITIL
As we kick off a new year, one thing is clear – state and local government IT departments are working hard to manage and support more applications than ever before. A recent study from the Center for Digital Government (CDG) and TeamDynamix shows that managing these complex IT operations has resulted in some challenges including […]
Struggling with an Integration Backlog? You Need iPaaS
A recent market study between IDG and TeamDynamix found that a staggering 89 percent of respondents from businesses of all sizes and industries are dealing with a data integration backlog regardless of whether they handle integrations in-house or with the help of a third party. That’s huge. What’s to blame for this? Many organizations say […]
IT Leaders in Hospitality Want More Automation, Expansion to ESM
The hospitality industry supports an increasingly digitized portfolio of businesses that span a range of specialties and can include everything from hotels, restaurants, and bars to theme parks, tourist attractions, and casinos. So it’s no surprise that when asked, IT leaders in hospitality say they want more automation, better self-service and the ability to extend […]
ESM and the Future of ITSM Software: How to Accelerate Enterprise Service Adoption
As organizations have come to recognize the importance of Enterprise Service Management (ESM), some IT Service Management platforms have recognized the need to be designed in a way that can seamlessly adapt from ITSM to ESM. To be successful at ESM adoption, whatever ITSM platform you use needs capabilities that go beyond ‘ticketing’ – such […]
6 Tips for Finding the Right iPaaS Integration and Automation Platform
In the last decade, organizations have found themselves needing to evolve to meet the needs of a growing, fast-paced technology-driven customer base. For larger enterprises, often bogged down by legacy processes and tech stacks, this can present some challenges. As a result, we’re seeing a trend where lines of business within an organization are purchasing and […]
2024 IT Predictions: Driving More Efficiencies with Automation, ESM
There’s been a lot of evolution in the last few years when it comes to IT Service Management. From pivoting to systems to support remote work and learning during the 2020 pandemic to the ongoing support of hybrid and remote workforces post-pandemic – ITSM has had to evolve quickly to meet demands. Now, many organizations […]