TeamDynamix Named Strong Performer for IT Service Management Platforms on Gartner® Peer Insights™
TeamDynamix is excited to announce we have been recognized as a Strong Performer vendor for 2025 in the IT Service Management Platforms category on Gartner® Peer Insights™. This distinction is a recognition of vendors in this market based on feedback and ratings from 135 verified end users of our product as of May 2025. Overall, […]
Top 3 Signs It’s Time to Upgrade Your ITSM Tool (with Real-Life Success Stories)
We’ve all experienced the frustration of using a system or tool that no longer meets our needs. You know the drill – trying to work around its limitations, adapting your work to fit its flaws until you can finally make the switch to something better. Or maybe you’re part of a company that’s resistant to […]
3 Common ITSM Misconceptions
With so many options available when it comes to IT Service Management (ITSM) software, it can be hard to figure out which vendor makes the most sense for your business or organization. Do you go with a big vendor that can be complex, needs a team to run it and can cost a lot year over year? […]
The Rise of Service Management as a Digital Hub: Unifying Workflows Across the Enterprise
IT Service Management (ITSM) platforms have traditionally focused on supporting IT teams; however, over the last few years, service management has expanded to encompass much more. Today, leading ITSM solutions like TeamDynamix are transforming into digital hubs that unify workflows across IT, HR, finance, facilities and more. This evolution empowers organizations to streamline service delivery, break down […]
What IT Service Management Software Ranks Top of Quadrant?
When utilized correctly, IT Service Management (ITSM) can provide a multitude of benefits for your company. That’s why when shopping for ITSM software, it’s so important to make sure you choose a provider that checks all the most important boxes. SoftwareReviews, a peer-review platform from Info-Tech, has published its 2025 report ranking IT Service Management software companies within the enterprise and mid-market ITSM categories. In the report, they […]
Texas A&M System Office of IT Improves IT Workflows with No-Code ITSM
Back to Resources Resources Customer Stories Texas A&M System Office of IT Improves IT Workflows with No-Code ITSM Streamlined Workflows The Texas A&M System Office of IT improved workflows by simplifying the routing of service tickets, consolidating multiple email addresses, and adding user-friendly drop-down menus. This new approach allows them to create automated workflows, making […]
ITSM Best Practices: The 6 Keys to IT Service Desk Excellence
The IT service desk is the primary point of contact between IT teams and end-users (customers and/or employees) in an organization. It’s responsible for ensuring that all IT-related issues are resolved efficiently, effectively and with minimal disruption to business operations. When your IT service desk has the right processes in place and is using the right IT Service […]
Optimizing Lab Operations with Equipment & Software Usage Monitoring
Back to Resources Resources Customer Stories Optimizing Lab Operations with Equipment & Software Usage Monitoring Crisis to Opportunity Evergreen State College transformed a significant budget crisis and student protests over reduced lab hours into an opportunity for innovative, data-driven IT leadership. Data-driven Insights By adopting Sassafras, Evergreen gained granular, hourly insights into real-world lab usage, […]
The University of Waikato Projects More Than $1M in Savings
Back to Resources Resources Customer Stories The University of Waikato projects over $1M Savings Significant Financial Savings The tool identified an initial opportunity to discontinue 213 computers across seven labs, saving $440,000 in ITS costs for equipment, installation and support. Exploring a reduction of another 500 PCs could deliver $1.1 million in savings. Data-Driven ITAM Sassafras provided […]
Software Asset Management: The Hidden Drain
Back to Resources Resources Ebooks Learn how to unlock dramatic cost savings by uncovering hidden costs with Software Asset Management (SAM). Download PDF Expand Fullscreen You might also like
Unifying ITAM with Service Management for Faster, Smarter Service
Back to Resources Resources Ebooks Is siloed data holding you back? Learn about the benefits of bringing IT Asset Management (ITAM) and ITSM together on one platform. Download PDF Expand Fullscreen You might also like
CIO’s Guide to IT Asset Management: From Oversight to Insight
Back to Resources Resources Ebooks Get a blueprint on how you can control costs, ensure compliance and gain complete visibility into all hardware and software assets using IT Asset Management (ITAM). Download PDF Expand Fullscreen You might also like