ITSM Best Practices: Aligning Cybersecurity and ITSM Processes
IT has become an integral part of modern organizations, enabling them to perform their operations efficiently and effectively. However, with the increasing reliance on technology, the risk of cyber-attacks has also increased. This is why IT Service Management and cybersecurity are essential components of any organization’s IT strategy. In this blog, we will discuss the […]
How the Public Sector is Tackling Top ITSM Challenges
When it comes to managing IT for state and local governments, there are several challenges according to this survey on IT Service Management (ITSM) in the public sector from eRepublic. Download the full survey findings. Regardless of IT maturity, most respondents say their top challenges include a lack of resources to handle the volume of tickets; too much […]
Why IT Service Management and Project Portfolio Management Belong Together
Did you know that 78 percent of organizations list resource constraints as one of their top challenges? If you’re familiar with IT Service Management (ITSM), it’s no surprise that many organizations find the use of self-service portals and Knowledge-Centered Service (KCS®) to be effective strategies to mitigate this challenge. And while both self-service and KCS are sound tools for IT Service […]
NaphCare Embraces ITSM Automation
View All Resources Resources Customer Stories NaphCare Embraces ITSM Automation for Improved Service ITSM Automation Realized With a no-code, agile ITSM platform the team is able to quickly automate. 98% Faster Provisioning IT account and software provisioning went from over a week to minutes. Reduced Admin Drain No-code ITSM enables the automation of manual, mundane […]
Frontwave Credit Union Adopts a Digital First Strategy Transforming the IT Operation and Member Experience
Frontwave Credit Union has adopted a digital-first strategy to deliver a heightened experience to all members. Based in Oceanside, California, Frontwave has experienced a lot of growth over the last few years and that’s resulted in many competing priorities as the organization continues to scale. Because of this, there is a renewed focus on understanding […]
The Benefits of Having One Platform for IT Service Management and Project Portfolio Management
For organizations with complex IT departments and multiple projects in process, the challenge is to find a way to manage these operations effectively. Fortunately, by leveraging a single system for both IT Service Management (ITSM) and Project Portfolio Management (PPM), companies can unlock several benefits that can drive success. Let’s take a look at some […]
Integration and Automation: Keys to Achieving Digital Transformation
Digital transformation is a key driver of success in today’s competitive business climate. To get ahead, companies must incorporate the latest technology into their systems and processes, or face being left behind. In fact, Gartner predicts that IT spending in 2023 will total $4.5 trillion – an increase of 2.4 percent from 2022. An integration […]
Identifying and Solving Common Issues in IT Service Management
Proper service management is critical for any organization that relies on technology to operate. And when you have service management issues it can lead to disruptions in business operations and frustrated customers. In this blog post, we’ll discuss some of the most common issues in IT Service Management (ITSM) and how to solve them. By […]
B&I Contractors Tips for ITSM Selection
View All Resources Resources Customer Stories B&I Contractors Shares Tips for ITSM Selection in Today’s Market ITSM Asset Mangement Technicians can be more productive with integrated asset management. Self-Service Made Easy End-users need a fast and easy way to get answers and submit requests. Enterprise Service Expansion Being able to expand to facilities, HR, legal […]
Covenant HealthCare Brings ITSM and PPM Together
View All Resources Resources Customer Stories Covenant Healthcare Brings ITSM and PPM Together in One View Dashboards Give Insights In one view the CIO can see tickets, SLA alerts, project risks and key KPIs. Lower Admin Overhead Ability to manage the platform without dedicating multiple resources. Faster Response Time With everything in one view, technicians […]
How to Build and Manage an Effective Knowledge Base
What is a Knowledge Base? A knowledge base is a method of self-service that gives users the power to solve their own problems. It houses articles that contain documentation of common issues and provides solutions. In the simplest terms, a knowledge base makes information public so that it can be used as an asset to the organization. […]
Optimizing IT Service Management with Knowledge-Centered Service
Optimizing IT Service Management with Knowledge-Centered Service Implementing Knowledge-Centered Service (KCS®) as part of your IT Service Management (ITSM) process is a great way to build up your knowledge base and invest in a self-service strategy that saves your organization time, resources and money. But how can you accurately measure the success of your KCS initiatives and prove your ROI? […]