Frontwave Credit Union Adopts a Digital First Strategy Transforming the IT Operation and Member Experience
Frontwave Credit Union has adopted a digital-first strategy to deliver a heightened experience to all members. Based in Oceanside, California, Frontwave has experienced a lot of growth over the last few years and that’s resulted in many competing priorities as the organization continues to scale. Because of this, there is a renewed focus on understanding […]
The Benefits of Having One Platform for IT Service Management and Project Portfolio Management
For organizations with complex IT departments and multiple projects in process, the challenge is to find a way to manage these operations effectively. Fortunately, by leveraging a single system for both IT Service Management (ITSM) and Project Portfolio Management (PPM), companies can unlock several benefits that can drive success. Let’s take a look at some […]
Integration and Automation: Keys to Achieving Digital Transformation
Digital transformation is a key driver of success in today’s competitive business climate. To get ahead, companies must incorporate the latest technology into their systems and processes, or face being left behind. In fact, Gartner predicts that IT spending in 2023 will total $4.5 trillion – an increase of 2.4 percent from 2022. An integration […]
Identifying and Solving Common Issues in IT Service Management
Proper service management is critical for any organization that relies on technology to operate. And when you have service management issues it can lead to disruptions in business operations and frustrated customers. In this blog post, we’ll discuss some of the most common issues in IT Service Management (ITSM) and how to solve them. By […]
B&I Contractors Tips for ITSM Selection
View All Resources Resources Customer Stories B&I Contractors Shares Tips for ITSM Selection in Today’s Market ITSM Asset Mangement Technicians can be more productive with integrated asset management. Self-Service Made Easy End-users need a fast and easy way to get answers and submit requests. Enterprise Service Expansion Being able to expand to facilities, HR, legal […]
Covenant HealthCare Brings ITSM and PPM Together
View All Resources Resources Customer Stories Covenant Healthcare Brings ITSM and PPM Together in One View Dashboards Give Insights In one view the CIO can see tickets, SLA alerts, project risks and key KPIs. Lower Admin Overhead Ability to manage the platform without dedicating multiple resources. Faster Response Time With everything in one view, technicians […]
How to Build and Manage an Effective Knowledge Base
What is a Knowledge Base? A knowledge base is a method of self-service that gives users the power to solve their own problems. It houses articles that contain documentation of common issues and provides solutions. In the simplest terms, a knowledge base makes information public so that it can be used as an asset to the organization. […]
Optimizing IT Service Management with Knowledge-Centered Service
Optimizing IT Service Management with Knowledge-Centered Service Implementing Knowledge-Centered Service (KCS®) as part of your IT Service Management (ITSM) process is a great way to build up your knowledge base and invest in a self-service strategy that saves your organization time, resources and money. But how can you accurately measure the success of your KCS initiatives and prove your ROI? […]
B&I Contractors Shares What to Look for When Shopping for a New ITSM/ESM Platform
When shopping for a new IT Service Management or Enterprise Service Management platform, there are a few key things you should consider when evaluating what tool is right for your organization. To understand these better, Andrew Graf, Chief Product Offer at TeamDynamix recently sat down with Jay Reymond, Senior Engineer in IT from B&I Contractors, […]
Support Your Burned-Out Employees with Smart Service Management
In the wake of the global pandemic, businesses and organizations everywhere are having to get creative to support employees who are feeling burned out, without using up already limited resources. Employee burnout is especially high amongst IT departments, according to a new survey featured in CIO Dive. The survey found that 61 percent of tech workers […]
5 ITSM Trends to Watch in 2023
As 2022 comes to a close, it’s time to start looking ahead to what next year—and beyond—has in store for the world of IT Service Management (ITSM). Here are four ITSM trends that we believe will have a major impact on the service management industry in 2023 and beyond. 1. Increasing Focus on Customer Experience […]
The Role of iPaaS in Digital Transformation
Digital transformation is crucial for businesses of all sizes in today’s digital age. However, undertaking a successful digital transformation initiative can be tricky. One important aspect of a successful digital transformation is making sure your IT infrastructure is able to keep up with the increased demand and new requirements. That’s where iPaaS comes in. Using […]