How to migrate away from counting towards outcomes & impact – IT leaders are using service data to drive organizational change and internal growth.
Call volume, response times, first call resolution, escalation, SLAs – we can recite our stats as we walk in our sleep – but what else do we know? Learn how you can take your organization to a new level.
- Discuss root-cause analysis without assigning blame.
- Identify areas for personal growth and share these with the team.
- Finding the right talent mix for your end-users.
- Using nuanced information to drive organizational change.