ITSM Webinar Recording On-Demand – Beyond Measuring Call Volume

How to migrate away from counting towards outcomes & impact – IT leaders are using service data to drive organizational change and internal growth.

Call volume, response times, first call resolution, escalation, SLAs – we can recite our stats as we walk in our sleep – but what else do we know? Learn how you can take your organization to a new level.

• Discuss root-cause analysis without assigning blame.
• Identify areas for personal growth and share these with the team.
• Finding the right talent mix for your end-users.
• Using nuanced information to drive organizational change.